Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersTeam were nice and friendly. Packing and removal were easy and seamless. Online forms are great, because they make it easy to complete without having to locate a scanner/printer. A couple of items though got damaged due to the items being moved from truck to truck namely, our tv cabinet and a few house plants. Communication around removal and delivery was poor. I had to chase up with people to confirm pickup/delivery dates/times. This was disappointing given everything else was pretty good
I had very good communication with Conroy's arranging the move, very helpful and responsive. I was optimistic it would be a good move. However on the day I was disappointed with the quality of the packing. Some of it was very rough, e.g. many items were left unprotected including delicate stereo speakers and stands. Box packing was careless with odd things mixed together, e.g. glasses stacked inside each other with no paper, vacuum cleaner head and a mop were packed with clothes, no protection of the clothes. Ornaments and TV cabinet were damaged. Despite the good customer service, I couldn't recommend Conroy's packing service.
The packers and uplift crew were excellent. They were extremely careful with our furniture.
My only criticism is timing. For the load in Newmarket, booked for 8.30 am, the truck came at 12.45. While I was phoned to let me know, this meant that we might clash with Chem Dry booked for 3 pm. Luckily, I manged to get them to run a little late as well.And on the last day, taking stuff out of storage, I was told 8.30 am, but the truck was apparently there at 8.10 am......
Easy to manage booking. Friendly and helpful team. Also affordable.
All Conroys staff were very helpful from quoting, administration and packers. The only problem I had were some deep scratches on the newly sanded and polyurethaned floor in the lounge area when furniture was removed. It must have been noticed when it occured but nothing was said and wasn't seen until after they had gone.
The packing went well. Arrived on time and were very efficient. Left everything stacked neatly for the removal team.
Excellent service, door to door.
The guys at both ends were courteous and took great care of both the furniture and the house. Nothing was too much trouble for them, I would definitely recommend Conroy to others.
Very efficient and helpful. Would recommend to anyone.