Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAll of the Conroy team involved directly with packing and moving were excellent and great representatives of the company
However these people were let down in the first instance by lack of attention to detail.. ie are there any stairs .. I was never asked this and when only one young man came all the way from Sydney to pack our cartons I felt it unfair on him .. he was totally agreeable about it but it shouldn’t have happened.. this is a lack of appreciation of admin to the practical demands on the packers and drivers.
That is my only complaint and lack of communication in the early stages with me .. errors in paperwork
Otherwise thank you for a successful delivery door to door .. exactly 7 weeks which I thought commendable
Regards Raewyn
Our shipment took much longer than estimated. A lot of that was to do with the actual shipping and covid, which while frustrating, we recognise we can't hold Conroy to account for (though I will say covid was already going a long time before the quote and estimated timeframe were given). However, additional hold ups seemed to happen at the destination end, and we found it impossible to get any response from the Conroy staff. After our goods cleared quarantine, we were simply ignored -- our emails were unanswered, and when I called to find out what was going on, I was just promised call backs that never came. I don't generally like to specifically call people out, but Monica was supposed to be our point of contact in NZ, and she flatly ignored me since our goods cleared quarantine, as in not one single response. Delays are one thing, but the lack of communication is unacceptable, and very poor customer service.
I will say that there were some positives also. The communication from the Australian team was very good. The uplift and delivery teams were both good — in fact, the uplift team were exceptionally good.
Ultimately, the uncertainty and lack of information made us feel like the lowest possible priority to Conroy. Spending weeks living on temporary furniture was tedious, but not being able to get a single response was ultimately what made this a frustrating and negative experience.
It was not a difficult move, movers were pleasent, but not keen on doing too much heavy work. you did our packing from last proerty, but found this shift, after many with you the most broken china and glassware.some precious.. You couldnt locate our table, then it was broken, and a fix had been tried. I realise you were in the middle of flood recovery, but I felt communication could have been much better. extra staff on might have been helpful to the dispatch people . we do use your services alot
The one item we didn't want damaged and specifically mentioned - Italian leather sofa you managed to snap the metal leg clean off it and cut the leather. Quite a feat, just rough handling by people who seem not to care. The leg was hidden, taped inside the sofa packing and nothing mentioned on delivery. I hope you can put this right and recover the situation. Keen to see if there's any "managerial ownership" in terms of the response.
Crystal water jug, crystal glassesx2, coffee mugs x2 all well wrapped, box labelled fragile, all smashed. Wheel of drying rack not there. I still haven't unpacked all the china and glassware, am scared to. Delivery team were quite rough unloading the truck so I guess I shouldn't be so surprised
I am really unhappy with the service.They were more then 3 houra late when they had to drop of our furniture. When I asked them to collect the boxes they said they will do it the Friday and Monday they finally got to my house knoking on my door while I were in the middle of a meeting. Just dropping of one of our table legs that went missing , they left after I went to tell them I am home . They left the boxes here and we are still missing some of our stuff.
Made the moving process extremly simple, friendly staff.
Very good service and support
It's super hard to review this because the Melbourne branch really screwed up with poor communication and not notifying us that their 5-7 quote would actually be 13 weeks.
NZ team were much better with communication, even if the info keep changing a lot - at least they kept us informed.
Delivery team on the day were fab! Very friendly and arrived on time.
What a stressless experience. The 3 men were fast, efficient and professional. They took care with our furniture.... we were most impressed and won't hesitate to use your services again. Thank You.