Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe were told that the crew would arrive around 9 to start the uplift -- they did not arrive until after 10:30. Then we were told delivery should take place mid-morning the next day -- this did not happen until sunset, so all the unloading took place in the dark. Both jobs had only two staff as opposed to the three who did our initial (significantly smaller) delivery from Japan I myself helped unload the truck as it would have taken still more time otherwise. Would appreciate a refund of $50-$100 for the labour costs that would otherwise have been paid to a third person.
The "yes" answers to the two mandatory questions above are more precisely "yes, but with an explanation of the difficulties they may face".
Totally let down by your removalist guys in nz. Left a phone message night before pickup. So much laughter in background could not here time. Rang number in morning no reply. Rang admin and they said between 1 and 2 pm but despatch would ring me back. Again no phone call. I went out at 12 to get a quick bite to eat. Just ordered food when your guys rang and said they were there. On my arrival no apology nothing. They could not have moved any slower. I explained my lunch was waiting at cafe. They took an exceptionally long time to load and do paper work for 5 boxes and one chair. Your whole company was let down by these two.
just fantastic service
Movers arrived 3.5 hours late. They were supposed to arrive at 12.30 and instead arrived at 4pm. Packed up quickly once at the house, but then got stuck in rush hour traffic which was then charged to us at the hourly rate. Due to the late start it was a very late unpacking. Very poor communication - I had to ring multiple numbers to finally get hold of someone who could tell me how far away they were - and even then the arrival time kept being pushed further and further back with very vague guesses. All up a very stressful experience on an already stressful day. Not happy.
The men on the truck were great and most helpful. Would use Conroys again as after 20 moves around NZ they were one of the best
I can only describe the experience in one word and that is AWESOME you guys were just AWESOME
Conroys were fantastic from begin to end- both in NZ and Australia The best moving experience we have had in our 6 moves between NZ and Australia
Staff were extremely helpful, informative and polite. Their attention to detail was impressive.
My dealings with Brooke were great.
However I think we could have had another helper as the property was over 4 levles and it caused the drivers issues on how to get the furniture over the balcony.
Regeretabbly I had to get the builder in to repair a wall, were a light fitting was taken our by force I beleive, my work colleague helped your driver this should not have happen, and thus he has blammed the colleague and vise - versa. So I am out of pocket. However there a chips / marks to the walls and once the painter has been to repair I will send you the photos and the cost for reimbursement.
Regards
Jane Farnell