Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys were amazing,very quick and professional, and had a very pleasant attitude.. We were amazed when the team leader offered to put our headboard up for us, we were gobstacked,and so grateful. I certainly will be passing the word around to others in the village. Please thank them personally from us. They did a fantastic job.
If you are looking for new business I suggest you contact Summerset on the landiing kenepuru as eventually, they will have about 600 people moving here..
Washing machine removed from laundry but left the connection pipes which we have had to reorder from Australia and still havent received. That has been alittle inconvenient,
Awesone work Auckland team! Operation staff were so good to communicate with in Auckland even the mover boys were so good amd careful ! However, when it came to Napier the guy on the phone so say our stuff arrived from Auckland and gave us an estimate on when our stuff would be delivered, sounded really nice and what not. But whoever dropped our stuff to storage was disappointing. We asked twice to be updated as soon as the truck arrived at the storage place so we could be there when unloading because not everything needed to be in there and also because we had the padlock. But we received no call that they were on the way there nothing when they got there and nothing when they left. It was disappointing because what if our stuff was taken.. our stuff was left in the shed with no lock on it because we had no idea it was there. It was just lucky I happen to just check in and see our stuff had been dropped there.
So overall AUCKLAND TEAM AMAZING 10/10 AND WOULD RECOMMEND...
NAPIER.. Questionable with their communication .
We were really happy with their team work and was a job well done.We did notice that the freezer had been damaged from the weight of the freezer and the trolley had dented the front in two places.
My 100year antique was delivered damaged. No care whatsoever. Blankets in truck were not used. $4000 antique ruined.
The movers themselves went above and beyond they were easy to deal with, respectful and certainly took a lot of stress off us. A bit more care needs to be taken with larger furniture items.
The only reason I gave a 3 star instead of 5, was because of our actual issues on moving day.
Our team of packers were absolutely fantastic. Scott, Steve and Kate are amazing. I had 2 small pieces of glassware broken, but that will not be because if them. That will be because of the carelessness of some if the guys on moving day.
Our actual moving day of the 22nd of October gave us many extra people to move which was great, however they were incredibly rough with our gear.
I was also asked to be at our destination at 9am - which I was - only to find out that the first truck had gone back to our old address to fill up more, so I was left waiting for nearly 4 hours for them. I understand the drivers have to have breaks, but when I was told it had left at 10.30am, I didn't expect it to take 2 hours to do a 30min drive.
Boxes were dropped, placed in the wrong rooms, and i have some items missing (I'm sure they've probably been packed last minute into the wrong boxes).
Finally (and I'm sorry because I hate giving not so good reviews) - if your guys are asked to be gentle with stuff, it's a really good idea that they are. The moved my work gear and we're told to be exceptionally careful with it, as it is so expensive. One of the guys nearly dropped and broke a $2000 item. I had to growl at him to be careful, of which when it was put inside, he pretty much dropped it on the floor! Thankfully it wasn't broken.
If someone can ask Scott which box the big red round salt lamp was put in, that would be brilliant. I've been through all of the master bedroom boxes and I can't find it. I also can't find our prescription medication.
The blokes that moved both in Auckland and timaru were very good. Only one small thing I updated the drop off address but it wasnt passed on. The Timaru guy rang me so all good.
Worst service ever. I have moved with multiple companies in and around 3 different countries and this was by far the worst service. some very rude staff (not all) lots of damaged furniture and items.