Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys were excellent, the pick up locations was quite easy with items already packed on one level however the drop off location had stairs involved and the guys were very patient and helpful at placing things in the right place.
I would definately remcomend Conroy Removals.
Great service and value for money, friendly team, everything went very smoothly and no damages.
We were most impressed with your staff manners and attitude, it made the whole process very bearable, thankyou very much to team who helped us over the three days.
Very punctual, imppressive, handling of furniture, kept informed of how packing and stacking was to be held, transport and delivery to my next 2 destinations was very imppressive, account handled very private and supportive. Thank you so much to my 2 Men on the move.
Absolutely good. Truck was down and extended one day. But it's all good for us. Staff were very nice.We will use again.
All the people I dealt with were very professional, very responsive and helpful, providing accurate and timely information when I needed it. Your pricing was highly competitive. Joanne was fantastic in helping me adjust the inventory. The Wellington pick up team under Cam were a joyous bunch. I was exhausted with getting ready for the move, and they were so cheerful, and just got on with the task. The delivery team (Matthieu and Lawyer) were equally great, very careful in getting my furniture into the house. I did seek four tenders for this job, and Conroy's was by far and away the most affordable.
The guys on the day were very polite & efficient, but they used the same outdoor trolleys, indoors which put muddy track marks on the freshly cleaned carpet. After they left we also discovered the 3 mattresses, a bed base & 2x cow hide rugs were very wet & our custom upholstered bed base had a rub/tear from the strapping. I gave that feedback to the person who did a follow up call & received an email a couple days later to say our insurance type didnt cover it. We are dissappointed in how you have handled this, we didn't raise it as an insurance issue, we thought you would care that not only did you deliver 3x wet bed, but you didn't tell us so we only discovered them when we went to make the beds a few hours later. We had also been assured when we got the quote that you would wrap the furniture in blankets for the move, but this didn't happen & lead to the bed base being rubbed down through the fabric. We fail to see how this is an insurance issue, rather than a service issue. And at no point has anyone acknowledged that it's a shame that things got wet & damaged.
Your teams in both Napier and Queenstown did a fantastic job helping us move. They were very courtious and worked very hard. Thank you for great service.
The moving team and experience I had with Conroys was superb. The team of 3 were friendly, polite, on time, well organised and careful with everything. They asked where each item needed t ogo when un-packing, and nothing was too much trouble. It was easy, no stress and very smooth and profess. The price quoted was exactly what I was charged. Thanks so much team, I really appreciate your help!
Found Conroys really easy to deal with, more flexible than I expected with last minute changes due to covid. Everything packed up promptly and all our items arrived well protected.