Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHelpful guys, fast and efficient
Genuine and caring movers and highly recommended to anyone
The guys arrived in a large truck to move several pots so used my trailer and car instead. Operations had not communicated sufficient details nor had the time been advised. Tony in ops gave me a time of arriving between 8 & 9am. The guys did not have a time on the job details and arrived at 9:45am.
Conroy's customer service, from the office in the first instance to the truck during removal, was great but after asking if we had a steep drive (yes with two concrete strips) and learning that we only had 16cbm of gear we were surprised that a huge truck was sent out which couldn't negotiate our driveway. This resulted in a significant workaround with my husband using our trailer to ferry boxes in heavy rain to the truck which had to be parked further up the road.
From start to finish a great experience ....THANKYOU TEAM
Only thing I can suggest where the ball was dropped was when I was asked to complete customs declaration. I signed paper work when the driver collected it all but he didn't and nobody at anytime asked me to sign this customs declaration. In fact I was asked to do after I arrived in NZ and after the ship had sailed. I think this was an admin error in Aus but Susan in NZ picked it up and sorted it. Susan needs a pay rise and everyone else a pat in the back for all the good work. You all made it easy.
Thanks
Very easy to deal with all the way through :)
Communication before the move was friendly and helpful. Appreciate that you left messages when I didn't pick up because I was working so that I had the information I needed. On the day, the guys were friendly and efficient. They moved things with care, leaving no damage to the homes or to the furniture. Appreciate that they were putting down blankets to protect flooring without us having go suggest it.
Just need to prep the areas where they'll be walking through. Eg with new Reno - paper/card should be put down before unpacking - so the staff can walk in and out with shoes on. Thanks
Competitive price, great communication, on time pick up and delivery...all we could ask for from a freight company!