Customer Reviews

I had a great experience of moving personal things from China to New Zealand with Conroy Romovals. I am grateful to Convoy Removals for their excellent service! Their staff are nice, professional and efficient. I strongly recommend them.

Good communication throughout the process. Friendly service face-to-face as well. Careful and considerate.

Initial communication and customer service from excellent.

The pick up in Christchurch side was mostly fine except was quite late and I had to ring to find out what was happening. I recommend you call in future to advise it will be late. 

The delivery guys in Gisborne were not that good though. I didn't get informed of delivery time day before, so wasn't even aware when they showed up. Luckily I was home, but not sure what would have happened if I wasn't home.

Secondly, while unloading the furniture they were very careless. I saw them drop my bedside drawers from the truck. I do understand accidents happen but in this case, it was very avoidable. I could see it was going to happen even before it did because of the way it had been stacked, but didn't have time to call out to warn them. It happened too fast. More care should have been taken.

The drawers have been damaged as a result. They did take photos and took it with them, so I assume I will get contacted about it so I can get in touch with my insurance. 

I have used Conroy previously and had good experience so won't let this affect me too much,  but I was a little disappointed at the lack of care taken on delivery.

Some boxes were also not handled correctly (eg held wrong way up) etc.

I havent yet opened all my boxes so hopefully there's nothing else broken.

Overall everything ran well, but there were a few injuries i.e the fridge dented and a credenza was a bit worse for wear. Also a mirror damaged. But the guys were great.

We are missing the steel legs for our bed and the control box and lead for it as well, which was dismantled by the shifters on the day so were not packed in one of our boxes.

If you could do a search them please it would be appreciated.

Thank you.