Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent communication throughout from custom pre-clearance all the way to arrival in port and delivery. Very efficient and professional service.
Great service and very friendly team. Could not have asked for anything better. Secon time having Conroy helping with moving and I would recommend their service to anybody ⭐⭐⭐⭐⭐
Great service, our goods were picked up and delivered on time. Staff were careful when they handled our stuff on both sides. Friendly, helpful staff.
Fabulous and outstanding bunch of people. Very polite and efficient. Move went very well
Our experiences with the intial contact Olive Raj were ... not up to Conroy standards.Luckily I had dealt with MaryAnne previously and so I reached out to her. Our issues were then promptly handled, in a professional friendly manner. Usual props to MaryAnne.Both of the moving teams (pick up and offload) were both friendly, responsible and helpful. Very happy to have them helping us out.Unfortunately the lower than usual rating is a result of Olive having a substantial effect on our experience this time around.
Excellent service right from the start when we enquired about pricing. The communication was excellent - we knew exactly what was going on, the packers were friendly and professional as were the delivery people. Whevever we had a question we received prompt and accurate advice. The pricing was competitive. Would use again and definitely recommend.
Unfortunately a few of our belongings were broken upon opening which included a Crystal sphere, champagne glasses and a large glass vase
also a mirror was not collected with my other belongings in New Zealand but it was listed on the invoice I was quoted for, so wondering if I would be reviewing a refund for that missing item ?
look forward to hearing from you,
Kristina Jordan
Thank you Conroys for assisting me with a difficult move. Your staff were so helpful from the time I called to the moment my contents were delivered.
We have sent a separate email detailing our issues but to summarise: the removers were rough with our belongings and showed no respect to it at all. We had items broken and witnessed fragile boxes being tossed around and sat on. The driver reversed into a neighbours vehicle, damaging it, but leaving no note for them.
In addition to the email, the driver slept in the backyard while having a break (and for longer after the other two started working again).
Additionally we had witnessed them drinking some bottled water but couldn't prove it was ours. Upon delivery, it was clear it was our emergency water as it was three bottles short. I also saw the empty bottles in the back of the truck upon delivery. While the value of these items is minimal, the fact of the matter is that it was not theirs to take. They effectively stole from your customers. This is despite me happily allowing them to drink from our tap and use our bathroom so there was no excuse. The actual audacity to steal someone's property while removing their gear is absolutely beyond me.
We are so surprised that upon delivery more was not broken. I have photos of boxes that are torn and smooshed. We're just lucky that we are very good at packing I think. We have also put in a claim for a bed that was broken. I have a couple of other minor items I won't claim for but suffice to say we're frustrated.
The only redeeming feature is that your team who delivered our gear were fantastic and friendly. I thought it was telling though that when I explained to them our experience with the removers, the response was 'oh that sounds a bit like the Wgtn guys'. So at this stage I'd only recommend people use your services if they're moving in HB as they were fantastic.
Can I also say Jo, who helped coordinate our move, was also friendly and responsive and I appreciated her assistance throughout.
It's a shame because I am sure you are very good at what you do. But your Wgtn based services have really let you down unfortunately.
Overall a trouble free move and the guys were great at both ends of the move. My piano that didn't fit on the load was separately delivered by another truck. Thanks for that. I expected three guys for a 60 cube load but only two turned up. Fortuitously my son and two friends did two hours getting the major stuff out to the truck. Without them I would have been there until late into the night. Nonetheless the service was good and I would use Conroy again but check that enough guys arrived with the truck.