Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI have two concerns that I would like to share:
- Even though I was told that I would receive my stuff in Wellington with only a 24-hour notice, this did not happen. I had confirmed this over phone with the person I was communicating to. I had also confirmed that in case I needed partial delivery of some boxes, I would be able to receive it very quickly. But when I asked later about this, I was referred to contract etc. meaning that the verbal agreement and assurances of the company has no meaning. If this is the case, it would be better if you say this upfront to the customers, rather than providing them with a disappointing experience.
- It seems that although you have a single system etc, the teams in various locations do not talk to each-other, do not put relevant details in the system, and there is no single process that is followed. So much of the conversation is lost just because you talk to dofferent people, who are not interested in recording the points of conversation. The answer to everything that you ask as a customer is - I am not aware of this and it is not in the system. That seems a bit too much of a disconnect in process by a big organization like yours.
Overall I am very disappointed with the way things went, especially during delivery process. I may still use you guys again but with a pinch of salt and definetely will not trust anything verbally agreed with me. I will surely be putting down everything in emails (although even that did not discourage someone from saying they didn't know) so I could at least show the evidence to you and ensure I am not told you are not aware.
Very good move with good blokes
The service is really professional, customer oriented & efficient.
We kept asking different problems & received prompt & clear reply.
Thanks for the great customer experience given to us.
The only outstanding is to collect back the carton boxes. Thanks!!
Thanks a great move with very pleasant blokes
Great service from Kat providing quotes to the team moving our gear. Thanks guys!
Very happy I moved with Conroy (again). This was a huge move from Auckland to Dunedin, all my items made it and nothing was damaged or broken. Communication was fantastic and I found you very accommdating for our move at short notice and at a busy time of year. You also quoted half the price of other moving companies! Thanks Conroy.
Very professional through out. Would highly recommend this company to all AAA+++
The guys were amazed . Professional and they knew their job and just gone on with it. Cleared up cardboard assembled most of my items with little or no instructions. You are lucky to have this team.
We have moves several times around the world and within NZ. These guys were the best we have had. The two who came to pack up the house (sorry can't remember names) were really lovely. Joanne (who booked the move) was very helpful and organised storage for us last minute. Thanks for your services.
Packing of container was good
unpacking wasn't good, wasn't done how I had asked. mould on furniture/contents of boxes, extremely musty smelling