Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHi - our moving experience with Conroys was the very best.Nathan was very professional and super helpful. The three guys who shifted us - not quite sure of names but Justin, Drew and ? (sorry I forgot) - were very careful with our stuff, easy to communicate with, helpful and quick. I have already recommended Conroys to two people and would definitely use your company again.
Thank you very much!!
Great service, great guys doing my move, very proffesional and great sense of humour, looking forward to our move from storage to our new home.
Customer services on both sides were professional from the time they picked up from Auckland to the delivery in Australia. A service I will recommend to family & friends.
have a blessed year
It was an allround good experience!
Great removal staff, efficient and respectful.
Very happy with the service. It was a challenging delivery to the top of the Coromandel over windy, gravel and storm damaged roads.
Boys on the truck were friendly, polite and very helpful, especially Alister.
This is the second time we have used Conroys for a move and we are just as delighted with the service this time round.
Every staff member we have come into contact with has been delightful - you have some great people. Special thanks this time to Nathan, Rachel and Cindy in admin, plus our moving team Kane, Geoff and Ben. Geoff certainly kept us entertained while he was packing, he is a crackup!
We always recommend Conroys if the subject of moving comes up and will continue to do so.
The loading process in Auckland went exceptionally well, the 3 guys were excellent stacking the truck with efficiency and care and even arrived earlier than expected which was a bonus. We were pleased to see the hydraulic hoist, given that we had some exceptionally heavy items.
The unloading process in Gisborne unfortunately was a different matter. We had advised you that we were in and out all day and would appreciate advance notice of the truck arrival, we did not receive any and were lucky we spotted the Conroy truck a few streets away from our house as we were driving to an appointment which we quickly concluded to rush back to meet the delivery.
Alfie, the truck driver, arrived on his own and said his two colleagues were travelling in a car from their previous delivery and would be here shortly. When they didn’t arrive, he tried calling them several times, but their phone went to voicemail each time. Alfie began the unloading process on his own, so we stepped in and assisted. We are both over 60 but reasonably fit and agile, so could help but this is not what we expected or paid for and having no hoist at this end meant climbing in and out of the truck and carefully maneuvering items down to ground level. We would like to add that Alfie’s customer service was impeccable, and we have nothing but good things to say about him.
Eventually after about an hour the other two workers arrived, they said they did not have the address and had been driving up and down Aberdeen Road looking for the truck. A dubious excuse at best, especially as one of them stated he used to live next door.
Once they started work, we immediately ran into issues, one guy refused to carry the boxes etc. into the house “I don’t go into people’s house” he said, “I just carry from the truck to the door”. The second guy could not walk or work any slower if he tried and he had a total disregard for our property and continually banged into walls and doors despite Alfie reminding him to be careful what he was doing. If we didn’t need them to help with the large items (window, planter box, fridge/ freezer and dishwasher) we would have told them to leave. It took all five of us to unload the window frame and the planter box from the truck.
In summary, the loading process in Auckland was great and Alfie in Gisborne provided great service, in way less than ideal circumstances. The two Gisborne contractors were next to useless, and it was lucky we were able to provide a lot of help for the whole three-hour unloading process. This quality of service was not what we expected, especially as your company was personally recommended to us. We would like you to seriously consider what level of refund you will offer us, considering that that we carried out much of the work we paid your company to perform.
However our dining table was not delivered. It was right in the front of our container, plus the 4th dining chair. Conroys was not available to talk to on Saturday. I will call today to track down our table n 1 chair?????
The team packing out of Auckland were fantastic and on time and very professional. The team unpacking were made up of Alfie from Tauranga the driver and main man unpacking who was great but the 2 lads moving the boxes were a little lazy in so far as most of the boxes for inside were just delivered to the front outside deck and then the expectation was that My wife and I lift them from there into the house - I did hear Alfie on a couple of occasions telling the boys to bring the boxes in but they never seemed to get it. This later service was a great disappointment after such Sterling service upto then Rachel from your HO was great also. Shame it is the last thing you remember is doing all the lugging at the end.
Kind regards Paul & Jen Woodside