Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersA Little Disappointing
We had very likeable amenable men collect and deliver our furniture. They were efficient, but at both ends of the service given us, a little more care could have been applied. We had clearly marked boxes, 'heavy', 'fragile', 'this way up', 'nothing on top'. We followed the Conroys Packing Guideline brochure. It is the little damage that is disappointing, holes in the hessian undersides of beds and lounge suite sofas from the legs of other furniture being tightly packed in. Chips on tables from the tie-downs and scrapes across wooden surfaces., one was caused by forcibly pushing a dining table through an obvious too small door, and there were other options that could have been implemented, admittedly it required more distance carrying and stairs. Two breakages of sentimental items caused upset ... BUT ... NONE of the damage is worthy of paying the excess on individual items. Our advice to future customers is, don't waste your money on expensive insurance. It was the worry of having no coverage that determined paying for insurance and at the end of the day, it was a useless policy for us. Christine from Conroys was a valuable first contact for measuring our house lot and giving valuable advice. Other communications on collection and delivery dates and times were also very good.
Smooth Removal
The team were in full communication and very friendly. Smooth removal and location of our possessions. Thanks
Good feedback during move
Friendly And Helpful
Crew friendly and helpful. The only company who visited and gave an on site quote.Only two minor damages. One due to our packing. The second to handling when unloading.
Great Communication
Great communication right from initial quote stage to delivery
Nothing broken. Went xtra mile.
Very Happy
Very happy with your service and communication all the way through. I felt the price was good and competitive. I was impressed with your standard and quality of packing and unpacking for me and will certainly use you again, well done.
Good Price
Very fast contact, visited me for quote very quick. Good price and gave me advice for tips and cardboard info.
Staff for picking up were very friendly and fast also very gentle handling.
Staff for delivering were very friendly too, and fast and taking care of stuff with great manners.
I would definitely use Conroy moving company for future. And would happy to recommend to people
Thank you so no hassle move.
Quick And Efficient
Our house lot of furniture was picked up in Gisborne on 9th May. Truck arrived promptly in the morning and the pick up was quick and efficient. The three men were friendly and respectfull and we were very happy with the service we received. We came to Hawkes Bay next day, The day after we got the keys to the new home, the Conroys truck arrived early the next morning as requested. The three guys Billy, Jared and Max were also friendly and respectful. Overall we were very happy with the whole process.
On the positives the wrapping of fragile items was excellent and no breakages. The removal and delivery team in Nelson were excellent. On the negatives the packing day turned out to be disorganized and did not flow well. One of the team members was new and needed training. The team went over time and there was conflict between members. The laundry and bath room were not packed at all. Fresh food and fresh flowers were packed. As I said the person doing all the packing of my kitchen and my fragile items did a great job. The unpacked team from Nelson were out standing so I would use Conroys again. Just ensure you check the inventory carefully on your quote as I did not do this the weeks prior. The person who visited and consulted and did a quote had missed out items I had told him I had in my garage. When I contacted him he was very helpful and agreeable and the items were replaced on the inventory. Like all things the experience will be determined on who you get. I had both not so good and very good. Thankyou Conroys.