Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent Service
We'd very much like to be rating you 5 Star and ticking YES to to the above two questions. However, there were a few "hiccups" that occurred (some not too major) leaving us a bit perplexed and with a sour taste over our experience . The main issue was the attitude of moving staff after he caused damage not only to two pieces of our main bedroom furniture (chip to top left of headboard & 3 chips/scratches to top of a bedside cabinet) but more annoying was that he tried moving both bedside cabinets (one on top of other) at same time - with the almost inevitable result! Yep, the top one slid off.. causing a gash/hole in the door between passageway & main bedroom! He refused to accept that he had done anything wrong (had a blase attitude) Also, I was left feeling like we were treated as "second class" customers for not using your packing service? I say that because he made a comment when I asked him for a phillips screwdriver to detach the mirror (off the dresser unit) and he said words to the effect that it was NOT their (Conroy) job to be providing any tools, as we (the paying customers) had chosen not to use your packing option. Of course by that stage, all our tools were stowed away in a box somewhere up front of Conroy truck. I then had to go find a neighbour who could lend me one. The crew were also rather slack with their "timeliness" by arriving at 09:05 (we were told 08:00 by Operations via phone call to Rochelle the previous day) and they took a full two hours from leaving Otane until arrival at Ypres Street. I wasa advised that they'd be taking a 30 minute lunch break (no problem with that) however, it should no way have taken 90 minutes to drive that distance? My wife was left hanging around waiting & wondering what had happened? There were a couple of other minor matters, but I do feel like I've moaned on enough already..
Positive
The service was great., Friendly and helpful men who were very positive. They worked efficiently and overcame stairs with no complaints. Arrived on time and worked quickly to save us money.
Thank you
Thank you very much for the good service and always keeping us up to date. We were never unsure during the process. Our goods were also received in the exact same order that they were shipped in with no damages.
Great Service
The second time we have used Conroy's moving our household goods, Australia to Tauranga, Now Tauranga to Christchurch, and they do no disappoint !
Helpful
Very helpful staff at every point of contact.
Grateful
The men I had doing my move were amazing I am so grateful, they were very professional and had great attitudes and work ethic. If I'm to move again I will be requesting to have the same employees as they made the move so stress free for me I appreciate it so much, thank you
Excellent service,thank you.