Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"we had zero damage"
"No care was taken at all"
I was extremely happy with the professionalism of your Tauranga staff during our move but extremely disappointed in the Wellington staff and their handling of our move. I would use Conroy's again if moving locally though. Our inventory was a complete shambles, numbers did not correspond with items for about 1/3 of our goods. Our NEW fridge is severely damaged due to negligence in how it was stored in the container. It was placed up against the side without even a blanket to protect it. The paint has rubbed off the fridge onto the side of your container. The other side of the fridge has dents in it and the front has a scratch in the stainless steel. Boxes clearly labeled fragile and top shelf only were placed on the bottom with heavy boxes on top. Several of our other items of furniture have damage too! No care was taken at all. I haven't unpacked all our boxes yet to see if anything has been broken, so far so good. Again, I highly recommend your Tauranga staff and would use them again.
"so much damage was done to the furniture"
While we thought the staff doing the removal was very friendly, we are at a loss to understand how so much damage was done to the furniture, and wonder if any of the 'blankets' were used. Very disappointed with the number of dings and bumps done. We elected to carry our own insurance, so suppose we should not complain, but had had high recommendations to use Conroys and would not do so again
"I would have liked a little more help unpacking"
I would have liked a little more help unpacking after the minimum amount Thank you
5 Stars
"made our move a pleasure rather than stressful"
Everything about dealing with Conroys made our move a pleasure rather than stressful, right from the first visit to set up a very competitive quote through to unloading at our destination.
5 Stars
"This is the second time we have used Conroys"
This is the second time we have used Conroys to move and the service was great this time.
"They are all an asset to your organisation"
I found Monica a pleasure to deal with, she is very accomodating and we always knew where we were with the move. Justin and his team were amazing and very helpful, they could not do enough to make sure that we had the essentials set up before they left the site. They are all an asset to your organisation. Please could you extend our sincere thanks to all concerned.
Nadine and Deon
"some items were damaged"
The pre-communication and organisation in our move from Kapiti Coast to Tauranga with Conroy was excellent. The movers arrived at the time stated and delivered at time stated. However, when the goods arrived at the new destination some items were damaged. We were told by the Tauranga branch who received the container, that this was due to inappropriate loading at the Kapiti end. One was a bed end, the leg of which is broken, rendering it completely unusable now. Also glass has been broken in well wrapped pictures which will also need replacing. Regardless of whether a customer packs some or all of their own items, you really want to feel that there is care and caution being taken with those items not only in transit but in regard to the loading of those items. This was not the case on this occasion.
"Great removal process"
Great removal process. Organising quote with tauranga was a bit of a mission (multiple phone calls from different people about same information, 1st arranged day for quote didn't show up)
"Mixed experience"
Mixed experience.
Brisbane branch fantastic. Really helpful and going the extra mile with secure packaging. Offered great advice. Quote spot on with no hidden costs. Trip to NZ fast. Smooth through customs. No damage. Packed brilliantly. Exceeded expectations until delivery from Christchurch to Nelson. Rubbish communication from Christchurch branch. Very very slow Christchurch branch 20+ days to get from Christchurch to Nelson compared to less than a week from Brisbane to Christchurch. I rang multiple times to find out what was going on. Never once did Christchurch reply, only relayed messages through Palmerston North. Twice took time off work to meet delivery which did not turn up when arranged - no explanation why. Guys delivering bullied my wife to sign a form saying boxes arrived in good order without allowing her time to check. Completely unacceptable behaviour.
However, what really counts is that the boxes were delivered in perfect condition for arranged price and within overall quoted timeframe. Will use again and would recommend.
Mike and his guys did an excellent job both ends of the move. They were all friendly and efficient, and made the move stress free for us. I had some difficult heavy items in my garage (I'm an engineer) and everything was moved and placed in the new garage as discussed. All the house stuff arrived safely, (matresses and couches bagged, fridges etc wrapped in blankets) and we had zero damage. Moving furniture is hard work on a good day and these guys were great. I hope you are rewarding them accordingly. Thanks again.