Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Nothing got broken"
"lengthy delays"
In my case lengthy delays in receiving my goods was frustrating .Indeed part of my goods were left behind in Wellington and thanks to your despatch staff at my destination finally received promptly.A special thanks to them for their efforts.My goods all seem to arrived in good condition having been carefully packed without all discernably breakages a key concern of any client.A suggestion when unloading and loading ensure all cartons are present.
"Really great service"
Really great service especially on collection and dealing with the changes we needed to make along the way with pickup times! Customer service was really great from all involved. The drivers on pickup and delievery were friendly and professional and kept us in the loop as to when they would be arriving. Those taking my calls and liasing with me directly were fantastic and the guys who collected our furniture did a very fast, efficent job and we felt our belongings were in good hands!
Delievery wasn't quite so good - Some slight damage to our bed upon delievery as well as the lino ripped up in our new kitchen from the fridge being moved in and a wet/paint stained couch from the a leak in the truck. Since it's a rental we've had to get someone in to fix the floor.
"OK"
Ensure and insist that packers are trained in writing content descriptions legibly, left to right across the carton, using non capital letters and not over the top of Conroy print already on cartons. Labelling by the main packer was mostly unreadable and will make for a major problem when I am unpacking. Try to ensure the packer team remains the same if 2 days are involved to allow continuity and less confusion. Otherwise OK.
5 Stars
"The guy's were very polite"
The guy's were very polite. They were quick, efficient and careful with all aspects of the shift. Nothing was broken. Prior to the move when we ran out of boxes, they lent us boxes, paper and Sellotape. The price was great to shift and would highly recommend Conroys to anyone who is contemplating shifting.
"Communication was good"
Communication was good but one of the Packers 'Lugs' seemed to have a bit of a chip on his shoulders and wasn't very responsive or interested in our needs. For instance he wanted to start packing the kitchen at the end of the first day packing and got shirty with us when we asked if this could be delayed. There was also an issue about finalising the packing on the Friday to which he appeared disinterested. I had to contact the bosses myself to get it sorted. Shame as all the other lads in both wellington and Auckland were as good as gold.
5 Stars
We are really pleased with how your guys undertook their work at both ends of the move. BUT I need to remind you that there are still things to be delivered, there wasn't room in the truck for it all so we are still waiting. I am hoping that it gets here soon.
"enjoyable experience"
Conroy's made our move a very enjoyable experience. We were impressed with the efficiency, care and speed with which the team handled our furniture, on both the collection and delivery processes. We commend the team for their professional undertaking of their task and we would recommend Conroy's to anyone who is contemplating a move. Kind regards, Stephen and Gail Brophy.
"well mannered young men"
Very fast, very efficient and two very lovely, well mannered young men. Thank you so much.
regards
Sarah
I would like to say, that tania and craig that moved me were very friendly and were very excellent. Nothing got broken and you really have a good staff members, and certainly will be recomending them to others, So thank you for the good service and the experience. Cause that was the first time that we have ever had a truck removal in our life to move us, so thank you from michelle