Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"whole process went excellently"
"take a lot of pride in their work"
Excellent service, highly recommend. These guys take a lot of pride in their work and will be my first recommendation to anyone. Will use again in a heartbeat. Thanks team.
"Not happy"
Not happy with Conroy. They were late and then rushed the offloading. No time for us to check everything we wanted to because they rushed to another job. Pity, because the pre-offloading correspondence came across as helpful and professional. We are dissapointed.
""communication could have been better"
phone call said 10-00am arrival,truck arrived 8-30,didn,t cause any problems ,but your communication could have been better.
.Also your form of reply could be clearer.I know im dumb but i found your form on the computer confusing.
"subpar"
The service provided at first was very good. I appreciated the price and swiftness of response.
However, the overall packing of the items was very subpar. I found bowls/plates/cups packed together with nothing protecting them from each other. This ended with a broken bowl. The people who stacked the container were very rough and used pretty bad stacking techniques (even the guys unloading said the job was bad). They broke several items, including my dining table because they stood it on end and put something heavy on top of the legs which bend the legs away from the table top. A weed-whacker was thrown in with petrol leaking throughout other items, we found upside down liquid containers in boxes that leaked everywhere. I did not take the insurance and was told this was all accidental damage so it wasn't covered by the consumer guarantee, I fully appreciate for the things accidentally broken (like a pinboard) that it is not covered and that is fine. However, in my eyes to stick something heavy on top of legs when packing is not accidental but negligence because not a reasonable amount of care being taken, which is a requirement of consumer law.
I was given terrible advice from the packers to leave food inside our fridge and freezer and lots of it was ruined. Though, credit to Conroy's they covered the replacement of this food.
4 Stars
5 Stars
"fast efficient and careful"
Both guys were very friendly. One in particular who introduced himself and shook our hand and he did the same on departure.they were fast efficient and careful.
"all good so far"
Only one part of the removal completed so far - to Hamilton - but all good so far! Thanks Lesley Taylor
"great job with the pack"
Amanda did a great job with the pack. She powered through the work and when we unpacked everything had made the move without problems. On moving day Junior, Jason and Amanda were good to deal with even when the move was held up because of late settlement. They worked really hard at the end of the day to get the job done before it was too dark. They worked well as a team. Thanks guys
Had slight miscommunication because I thought that when I confirmed arrangements per phone, I didn't realise that on-line confirmation was also required. Otherwise the whole process went excellently. Very impressed with the friendly attitude of all Conroy staff. The skill, care and expertise of the team who came to us was of the highest standard. Thank-you to you all for your professionalism.