Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"accomodating staff, timely communication, and reasonable price"
"easy to talk to, easy to deal with"
My grateful thanks to all concerned on the day of part one of my downsizing shift to a Retirement Village. The three men assigned to shifting most of the furniture in my house to a local Auction House were easy to talk to, easy to deal with and very very efficient. The Auction House recipient was busy when Conroys arrived. She also was most impressed with the way the "boys" placed everything where they could without fuss and direction. So Conroys, from the very start with surveying my house for sizing etc, to your quoting, keeping in touch, loading and delivering, you are tops. I am looking forward to the final part of my shift in a few weeks time.
"very smooth"
Everything was very smooth. Service was excellently.
"very accommodating"
The staff were great in keeping me informed of how my shipment was doing. They were very accommodating when i changed the delivery address at short notice and lovely guys who delivered my goods.
"Awesome bunch of guys"
Awesome bunch of guys at both ends of the shift many thanks Shayne Annan
Fantastic Customer Service
The customer service was fantastic overall, however, the guys who collected our good to go into storage seemed less than impressed with the job, and a little condesending at times. We were in the middle of a large renovation at the time and the place was a mess to say the least. These two guys, while doing an excellent job of packing the container, showed some displeasure at having to work around the mess created by our builders etc. When they had finished, they simlply closed the back doors, put the ramp away and left without a word. I came out to say thanks for the effort they had put in and they were gone.
Conversely, the two guys who re-delivered the goods out of storage were excellent and we couldn't fault them at all.
Time table was a bit different
The time table and times that happend in real time where a bit different. Also labeling of boxes its not understood unless you give an index to the codes you write on boxes not a biggie but just confusing when looking for something specific.
Friendly & Professional
The 2 boys were very friendly, professional and confirmed everything with me for placement of items. They encouraged me to take my time with directing certain furniture items and never did I feel pressured or worry about them being careful with fragile items and in packing them. Thanks a lot
"several items were badly damaged"
Good Morning. The reason for our poor review of your services is that on unpacking our belongings we discovered that several items were badly damaged due to poor packing.
Items that we specifically asked to be wrapped carefully had no wrapping. For instance my wifes Laptop computer was placed in the bottom of a book with no protactive wrapping. A george Foreman grill was also unwrapped, the casing is smashed and all the heating elements are exposed. Several of my wife's artistic canvas's have been damaged by having heavy items placed on top of them, this is dispite my wife specifically asking for them to be wrapped seperately. Two finished paintings have been damaged beyond repair by being placed unwrapped in a box and when we opened the box they were all creased. Other fragile art supplies like pastel and charcoal pencils were lose in a box. my wife had said to the packers to ask her if they were unsure. Other items like tea towels and enevelopes were wrapped in layers of paper. It seems that the packers started out being careful and as the day progressed got more careless and showed a lack of respect for other peoples pocessions. We look forward to your response.
"staff where friendly and helpfull"
move went well , staff where friendly and helpfull . will use again when we move again in February
Remarkable service. Friendly and accomodating staff, timely communication, and reasonable price. The best thing about it was that, with what I think was not a large shipment (5 boxes, and 4 large items), Conroy was the only one that responded (would've appreciated being told if my shipment was not going to be considered).Apart from that, there was not much more I could ask for. I hope the service that I received is the standard and not an exception.