Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"happy with the timeline and the email communications"
"totally hassle free"
First time international move and I could not have picked a better company to move with. I did not check the companies website or reviews (which are in the 90s) when choosing a removal firm but chose them based on prompt reply to my query, comprehensive info provided, Price (exceptional value $7.8k for 40ft cont to ship 4xwd and 1/2 cont 3bedroom home contents) This is door to door service ie you pack goods into cartons & bags which you provide they come to your house pack with protective wrapping (which they provide at no cost) all your furniture tvs, fridge, beds, wall unit etc and pick up your goods(at no charge to you) and take back to there depot and put in 40ft. Paperwork is basic / easy but necessary info for international shipping. This is the only time you need to complete any paperwok in both your departure and arrival country. You are informed every step of process from shipping time to arrival and custom clearance and delivery (YES delivery free of charge to your address or storage facility which they unpack/unload/and take all wrapping for you as part of there door to door service). This was such a stress free and pleasent first time experience that was totally hassle free and straight forward 10 star service received will definately use again and promote to friends . Well Done Joseph
4 Stars
"The guys were polite"
The guys were polite and went about their job with out any problems.
4 Stars
"respectful and professional"
Lester and the other two men sent for our furniture removal were very good. They were hard working, respectful and professional. I will definitely use Conroys again if needed and am happy to recommend your company.
"Zero stress move"
I must state that your driver and staff are second to none, Owen is absolutely professional and diligent, and knows his truck inside and out. Scott was perfectly accurate with our delivery dimensions which makes everyones jobs easy. It was a Zero stress move and one that I would gladly recommend to anyone to use you all. We have only had one item broken and I think the cost of this micrwave door is less than the cost of the excess so I think we are good. Many thanks and regards Bruno
"had to take another morning off work"
The first day of delivery, I'd taken the morning off work to facilitate the arrivcal of my goods. They guys start unloading and storing into my house until I noticed they wereen't the same boxes as mine. A closer inspection revealed that it wasn't my name on the consignment. The guys apologised and came back again with the correct goods the next day, but, I had to take another morning off work to facilitate their gaff. Not the two sharpest knives in the drawer thats for sure.
5 Stars
"Every person we delt with was fantastic"
Every person we delt with was fantastic. From the initial quote, to the packers, the uplift and the delivery, each of the members of Conroys were a pleasure to deal with. We had to call management regarding an unfortunate incident and they acted promptly, professionally and politely. Thank you very much. Your staff are a credit to your company.
"great staff"
it was a great shift, great staff arrived on time and the job was finished on time
"My designated customer service rep was uninterested"
My designated customer service rep was uninterested in dealing with me and would immediately bounce me off to another department if I had a question. On moving day one person was assigned to pack our entire home and unsurprisingly by the end of the day he hadn't even finished the living space. On day two more people were sent, but I'm guessing in their haste to get it done there was a lack of care in the way they packed. Our lounge room rug was simply stuffed into a box, not folded or rolled and I'm not sure it will ever look the same again. All of my shoes were dumped into another box - again no care or respect for the value of the items. I understand that your staff do this every day, but they need to understand that I don't and in allowing them to enter my home and pack up all of our precious family possessions there's a lot of trust involved. We also paid a premium for the stress and hard work to be taken off our hands and unfortunately it felt like quite the opposite.
The items were cleared quickly through customs and delivered within 2 days. I was happy with the timeline and the email communications.