Customer Reviews

I put belongings in storage and had therefore had two different sets of staff picking up and dropping off.  The staff and the care that they took, the freiendliness and respect was the main reason that I would recommend Conroys.  They were helpful and obliging and often checked on things they weren't sure of.  On the delivery trip I had a box with duvet inside which needed for my bed and mentioned to them if they saw the box inbetween the many boxes could they pull out which they did and put on the bed.  The fact that I am by myself made me a bit nervous putting everything where it needed to go but they placed large items where I asked and also put together the bed for me.  Very impressed.  Derek was fabulous with giving me a quote and letting me know what what the process was and giving me the pack with tips etc which was helpful.

I was very impressed at the Aussie end of things.

If I were to use Conroys services again I would ensure the bottoms of my boxes were waterproof. As 4 of my cardboard boxes were very wet and in one case the bottom had almost fallen out.  So......all the way from Toowoomba NSW to Nelson only to get wet either Chch or Nelson.......I think Nelson . Oh so close.

Would you use our services again? Maybe

Would you recommend our services to others? Maybe

The service I received in Australia was generally excellent, particularly from Lee Northwood and his team who was most helpful and informative.

However I was a little disapointed by the standard of some the packing as I have found a couple of examples of heavy items such as a workshop bench vice being dropped into a box along with a Makita jobsite radio. Neither item had been wrapped. Fortunately apart from some minor scuffing to the radios' plastic case there was no major damage.

However as I have had to place my possesions into storage I'm unable to check the rest of the consignment. If this an example of what I may find when I do move into a property and unpack and unwrap everything I believe I have reason to be concerned. And given I may have the consignment in storage for the next 6-12 months would I still have a claim against the transit insurance policy?

I also had to spend 2 days and travel over 400 kms in order to find a box that had not been marked off the inventory list on arrival and retrieve an item from another persons consignment that was placed in with mine.

Communication once the consignment arrived in NZ left a bit to be desired, I had contact with 4 different people in different offices chasing information as the consignment was delayed due to administration errors by another client sharing the container. A single point of contact would have been preferred and being informed of the delays in a timely fashion should have been mandatory.

Moving back to New Zealand after a decade away and attempting to re establish a life here is a stressful experience, having to expend considerable time, effort, and money chasing after a service I have already paid for doesnt help