Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMove was good but communication lacked
4 Stars
The guys who moved us in were really helpful, they did a great job, we have a few marks on the walls but that is to be expected given the narrow stairwells, so we thank you HEAPS! There is nothing we can't fix or sort ourselves :) Monica from Napier was extremely helpful and always put us at ease, she was clear and consice. So thank you!
"They worked really hard"
The movers were really Great Guys ! They worked really hard , were extremely quick and efficient and more importantly their whole attitude to the job was first class in all respects . Although they bought their own snacks for lunch, I zoomed down to the local shop and shouted them a gold old kiwi fish n'chip lunch ( they desrved it ! ). Our entire experience from Conroys from the very first telephone call, to the man calling to quote, to the arrival of the truck , through the packing- the- truck process, the delivery, the unloading and then the 'Goodbye Guys !" was beyond our expectations..! Thanks Conroys !!. a great job done...
4 Stars
4 Stars
3 Stars
We were told that movers would dismantle anf reassemble beds. This did not happen. My husband luckily had tools available to do this while the truck was being loaded. Movers put boxes in random rooms and stacked boxes in walkways. All painted furniture has scratches from the move. Outdoor furniture was placed in the garage meaning it had to be double handled by us once the movers had left. The driver was nice and friendly and did a good job stacking the truck. Nothing is broken.
4 Stars
Great team, especially Renee who was on the job both days - a very hard worker
5 Stars
1 Star
You lost one of our boxes. How did you think I was going to score you? Just because you don't chose insurance doesn't mean that a customers possessions should be treated any differently. I have spent close to 10k with Conroy over 3 years and your service has deteriorated rapidly. Our movers turned up in Wellington to a 3rd floor appartment without a trolley, luckily I had one...they broke it. It's a pity, the ladies that I've dealt with in the office are wonderful, unfortunately your service doesn't do their good work any justice.
3 Stars
We used Conroy removals twice over two days - the first day the service was poor with gear being left in the truck and the enthusiasm of the movers was low (they chose to stand on the tailgate of the truck and wait for our guys to do the heavy work). The second day was much improved with a young man who was very keen to help especially with the heavy lifiting.
I made calls to your 0800 number which went to Auckland office, and to someone in the local Tauranga office, answered by a local staff member who referred to another dept/ then a call came in from Gary, then an invoice from Sue who took my original order. It seemed as if the messages and queries weren't passed on from one to another, so maybe communication could be improved. I wasn't sure which number I was best to call, as various emails/ phone calls prior had different numbers. Maybe give customers just one place to call or contact.Overall the move went smoothly.
Thanks.