Customer Reviews

Firstly I would like to say the Packer in Napier was brilliant. He did a great job and the work he did (including packing 2 pictures  across the face of my antique clock prevented more  damage than occurred). He made only 1 mistake - putting a pottery statue in with some metal statues (but I too thought it was metal until it was damaged), which would not have mattered if  the Movers were OK.  He had a large 4 bedroom house to pack alone, so next day some of the Movers helped - mistakes were  made (like bed bolts, see below)

My largest concern was with the  Movers (can't tell if it was Napier, Wellington or in the  middle somewhere). Here are  the major things that were wrong.

1. I knew  we were in trouble when several of the boxes moving into the new house were bashed at the corners  or in a couple of cases ripped  down the sides.

2. A Bedside cabinet had something  heavy (like the foot of something) placed on it which  went right through the top. This is beyond repair and will involve getting 2 new bedside cabinets.

3. An antique clock wrapped in fragile wrap had something heavy on it to the extend it went through the wrapping. Thank God the packer had protected the clock face  But the wood above the face in indented.

4. A glass shelf wrapped in fragile wrap  has taken a heck of a knock to beak away at least 5cm strip from a corner (thick glass so when wrapped that was a heck of a knock)

5. A bookcase has had it's back pierced. Again a knock or heavy object?

6. The statue  mentioned  before, well wrapped had an arm sheared off and a small mark to the head. Only way I could see this happening from well wrapped and in a box is a violent dropping of the box or slammed  against something.

7. Framed certificates and a picture mural, all wrapped and in boxes had glass broken in the frame. Fortunately only broken glass and the certificates / pictures underneath were unharmed.

8. All but 1 bolts that make up one of the beds is missing. The 1 bolt we have was on the floor beside the bed frame. I can only guess they were left loose on the frame and are lost in transit. At this point I have no idea where we will find replacements and are 1 bed down atm.

9. Dowels were left in bookcases and some also disappeared in the move.

We have taken our possessions, including the antiques to Britain and back as well as 3 moves in New Zealand without a scratch or a dent. Well most of the above is minor damage (but some items will need throwing out, repair or replacement) it does not sit well with us that once out of our sight our goods were not  treated with respect and care.

...The actual team who came to the house provided a good service. But this was truly let down by the following...

...on the morning, Tuesday 12 June 2018 the delivery of our shipment was made to our house. However, we never received notification that this delivery would take place. This is quite surprising that no one waited for any kind of confirmation from me, despite us not even knowing this date for delivery. And I’m surprised the delivery went ahead anyway.

On that morning, it was by absolute chance that I was leaving for work when the shipment arrived - just as I was driving away from the house I asked a group of men what they were looking for as the wondered around the street. Transpires, they were looking for me.

Also, upon unpacking, it transpires that several items have been broken or damaged. Either in transit or during the customs search of our shipment. 

Very soon I will send the list and photographs of the broken / damaged items. I will seek to have these items replaced or some kind of reimbursement via the insurance that we activated for this shipment.

Please advise on the next steps required to file this insurance claim for broken and damaged items.

The reason I have scored your company at a 3 and wouldnt recommend is because of our experience with the team who moved us out of our house in Havelock North. 

They arrived late.

Only 2 men available for a 4 man job

Our calls to the local office were met with excuses by the manager who explained that people were off sick and that was why the team was a man down.  That's understandable and happens but not our problem!

The manager was amazed that we would want to vacate the property before 6pm that evening

More men arrived 1.5 hours later after  2 polite but directive calls from us

Team expressed a negative attitude about the company and their manager repeatedly

On a number of occassions I requested a team member carry furniture with a mate not becuase he couldnt handle the weight but he was unable to control the item properly which resulted in damage to walls, doors and the furniture. (On unpacking our wooden furniture in silverstream I found every item to have a new dent or scratch)

One team member worked efficiently and non stop.  The other team members needed constant supervision otherwise they would chat and loiter and as no one seemed to be the supervisor this fell to us to do.

They were all friendly and polite but their attitude to work resulted in us having to actively manage the move so that we could leave at a reasonable time so our buyer could move in.

All of this was unnessary as we could have moved out any day that week and had explained this to the agent wo came to quote for our move.

We feel our needs as a customer weren't taken into consideration and we were caused easily avoidable work and some stress.

We'd have appreciated a phone call at the start of the day explaining the crew problems and assuring us Conroys were doing everything they could to ensure our move went well.

By contrast we had a great experience with the team who moved our contents into the house in Silverstream.  They were considerate, efficient, kept us well informed and were willing to accommodate us.

All phone calls to the helpline and emails came promptly no problems with billing and all other paperwork.Your online service is very easy to use and confirmation came promptly

The storage experiance was trouble free.

I had some stuff gone through by MPI including a pop up tent, but rather than have been put back together properly it was just stuffed back in the box. I did not ask my driver Ricky to unpack or to reassemble, but since he was on his own I cannot see how he would have managed, and gone on to finish his round in Lawrence as was the plan. It was however my choice not to have him reassemble. That said, for the money I paid I would expect a slightly better level of service. The communication, however, was excellent. I didn't much like having to pay extra money for the quarantine inspection but all was well explained to me and the liasing over the delivery was excellent.