Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersKaleta and the team were all a delight to work with and the trust and confidence I needed to give them was well justified , thanks to all.
This is a hard one. Overall we were satisfied. Everyone was nice to deal with and the box packers and delivery team were excellent. But the removal team didn't pack the truck very well and we didn't realise until unpacking at the other end. I had a small cream soft material sofa - it was not wrapped and as a consequence was soiled. We're lucky the cream leather couches arrived OK - they weren't wrapped either and the ropes were quite tight. One mattress was wrapped in plastic, but the king-size one wasn't. A dresser was placed with the mirror facing into the middle of the truck, not up against the side, and we're lucky it survived OK. My home entertainment unit was damaged - the corners of the side edges on which it stands were broken off in the move. Fortunately it wasn't in super shape prior to the move, but it's ruined now. A box I had told them was fragile ended up with other heavy items placed on top of it - hopefully the contents are OK - I didn't bother to check when we unpacked as you can't fix irreplaceables anyway, but I was not impressed. For the last two questions above, I would have put "Maybe" if that was an option. But I'm not sure about the "Yes" - most things were fine but the removal guys let us down. (And to be fair, I think it was really down to just one of them, not both if you want more feedback.)
I used you coming from Sydney to Wellington I'm 2020. but using you from wellington to Gold Coast Australia was not the same. Boxes arrived crushed and torn even ones marked fragile. Chair that I shipped had chips out of them. I was extremely disappointed in having things broken and damaged. The customer service was good but that isn't a big thing when your goods arrive damaged and in poor condition.
Efficient
The team we had on the day were fast and efficient. Thank you.
Highly recommend.
We had 3 friendly, professional movers. We unpacked in the cold and rain very quickly and efficiently.
It was great to see a more experienced guy training up the newer lads.
We feel Conroys is part of the family, they take so much care when we move with them, like our stuff is their stuff.
Would highly revommend!
I have used this service for several of my prior moves and will continue to do so in the future,
Unfortunately when moving our fridge into the kitchen they made x2 reasonable scratches on our brand-new wooden floor ( cost us a lot of money to put in ). Also hitting a new door on the way. I was really disappointed & upset.
Amazing
Conroy are the epitome of customer service!!! From dealing with Joanne via email through to the BEST team of 3 guys that moved my family, you are amazing. The young men that moved us definitely deserve accolades as they were absolutely exceptional. Thank you for taking the stress out of moving day. Can't thank you enough ☺️
The team were excellent with the exception of one team member who lacked iniative motivation and a good attitude.Other than that it was a great experience using Conroys for the second time. The remainder of the team worked very hard and efficiently, particularly impressive as we were on an hourly charge up.