Customer Reviews

Hi There, My comments are not really complaints, just observations on how you could refine your service: Don't set pick up times without checking with your drivers - for weeks it was always 8.30am from Auckland CBD as quoted by your office person.  We organised ourselves around this.  The day before I had a call from the driver saying he was coming around midday, which I questioned. "you've got to be joking" was his response to me quoting 8.30am.  Those people in Napier have no idea about Auckland traffic.  Your 2 pick up men were extremely pleasant and obliging.  However, while they were wrapping furniture I went downstairs to load the car for a couple of minutes.  Both toilets had been used and the seats left up.  I have no problem with people needing to use the toilet, but it is manners to ask first (and put the seat down afterwards).  Please train your people in small matters of protocol.  A brand new office chair needed to be wrapped - the back is wood veneer right to the edges so I asked specifically if it could be bubbled wrapped well before blanket wrapping.  "Yes, no problem".  I did overhear a comment that they were getting low on bubble wrap - unfortunately I was not in the room when it was wrapped.  When it was unloaded in Whanganui, there was no bubble wrap on it, only the blanket.  The wood veneer has been slightly damaged on the edges from rubbing or being knocked (a separate claim may follow if we can't repair easily).  Please ask your people to be honest - if they have run out of bubble wrap, we may have been able to improvise with other bedding etc that I had available.  Your delivery men were very pleasant and efficient.  However, when handling the white Eames replica dining chairs, it was evident by the black marks that his hands were actually black (there are black hand marks on the walls of my stairwell from when they were taking the bed upstairs).  When it came to handling the base of my very valuable Kauri dining table, I asked them to please wash their hands first because, unlike the chairs (which took 2 hours to clean), the table would be very hard to clean.  They looked at me rather surprised.  Please ask your people to respect customers' furniture when handling - washing hands is a practical and simple gesture.

Good couple of guys - hard workers and a great sense of humour.  They've got the whole process down to a fine art - there is no way we would have been able to achieve what they did ourselves!  Would definitely use them again.

Overall the service has been good. The guys who packed us up in Nelson were really good and helpful. The team in Napier has for the most part been very good as well especailly the guys who unpacked us.

We do have some concerns however:

a)  Our indoor plants were not well cared for. They were left outside for an extended period of time which has caused all of the indoor plants to be sun burnt and they may die. It remains to be seen if this matter will be addressed to our satisfaction.

b)  Communcation with staff has been difficult at times with phone calls not being returned and emails that were asked for not sent.

c) Some of our property has been damaged and we have raised those issues with the team and I hope that they will be addressed appropriately.

Very pleasant men did my job efficiently and quietly. They were willing to answer my questions and asked questions of their own when necessary. All went very smoothly.

Conroys did a great job from start to finish. Most professional and lovely, courteous packers and drivers.

Thanks. You made something difficult so much easier for a couple of oldies!