Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
90%
5 Stars
3 Stars
4 Stars
Rating only 4 as on the day the agreed time was changed to 3 hours later which resulted in the new owners having to wait for us to leave. Otherwise rating would have been 5 as the team of Trinity and Lineol are just the best. What an asset Conroy's have with these genuinely nice guys on their team to represent them. Assets are thought of as trucks or equipment but a team like Trinity and Lineol working for you, you can have confidence they will represent you like it is their own business.
Truck arrived late
The only problem I had was the lateness of the truck arriving at both pick up and delivery. The pick up was over 1.5 hours late and the delivery 30 mins later than confirmed on the phone the previous day. Other than that the guys were great, only once bit of sllight damage to an outdoor table (cheap and cheerful anyways).
"The guys who delivered our household effects did an awesome job"
The guys who delivered our household effects did an awesome job. They communicated to us when they would arrive and were on time. They did the unloading quickly and professionally. Would recommend Conroys to anyone who asks.
"we are very grateful as things ended on a good note"
There was a lot of misunderstanding at the pre-pack as to who was supposed to do what. We were told we only had to pack our wardrobes and bathrooms. We volunteered to pack our art work rooms. We were then told we had to pack all our books and the laundry (which we did), but it was unpleasant while that was worked through.
We were also shocked to receive an invoice for pakaging materials for the cartons we collected to pack what we had been told to pack and that the materials would be available. We were told this was human error - but we collected cartons 3 times from the depot in Napier.
Moving house is as we all know a very stressful business and your company has been in this business a very long time - I would have thought that these things would have long been ironed out.
Having said that, Paul and his dispatch and unpacking crew were amazing - they did everything in double quick time, at the end of what had been a long day for them, with amazingly good grace. For that we are very grateful as things ended on a good note.
3 Stars
the 2 men and the truck were 20 minutes late in the morning, however they were very efficient at loading the truck and did it in 2 hours then they went away and had smoko and completed another job. They returned after i rang and unloaded within an hour. I had booked them for 4 hours, the entire job took 3 hours and I was charged 5.5 hours even though they had left and were completing another job. The actual men were great and efficient and did an outstanding job, however the charging system is difficult to understand. I have queried this but have had no response. If the men had stayed and worked for me for the extra time I was charged for then fine but I wasn't given that as an option they left and did another job.
"I felt as though I was in on the whole journey!"
Huge thank you to everyone. Very happy with the service. I felt as though I was in on the whole journey! You all made it a very stress free experience.
Thank you again !! 
"Conroys you are tops in what you do"
The 2 young gentlemen from Conroys that did our move were an absolute pleasure to have at our home. They were both a credit to your business, exstremely polite and trustworthy. Thank you lads you were most outstanding.
Every thing went so smoothly. It made us feel so proud that there are still young men with high standards and respect for us oldies
Conroys you are tops in what you do. many many thanks
Tom Bird
"Overall, happy with the whole experience"
Good value for money. Perhaps an extra person to help load the truck from our storage unit would have speeded the job up. Overall, happy with the whole experience and would use them again.
The service was excellent as far as the organisation which could not be faulted but with the packing found an antique cup in with other kitchen goods (broken) a valuable mirror with an occasional table in with it so of course the mirror broken. So did not feel they made a good job as have had to hunt through boxes just to find one thing which was not with the rest of a dinner set. Still have not found our telephones. But in all other areas found the service excellent.