Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersBreakage and Damge
"too unprofessional"
This was our 6th move in 5 years with Conroys. 4 of these moves have been international due to career moves. This was the worst move and it was a short domestic move. They did not provide the standard mattress bags or other packaging that we were told would be coming at our request and after many phone calls communicating our needs. They misquoted us after telling us that yes, they do have our inventory from our previous moves and then sent a container that was too small. The only redeeming feature of this move was the two lovely guys who unpacked our container at the other end. They were fabulous! They were so helpful, witty, never rushed us, made us feel better after a disaster of a move and we give a big big shout out to Ethan and "Mr Shrewsbury- Steve" - you guys are the best! Sadly though, after spending approx $30,000 with Conroys over the last few years, we won't be using them again for a move. It was just too unprofessional this time and made our stressful situation way more stressful.
Brilliant Guys
The guys did brilliant, thanks!
"careful and respectful"
Have used Conroy's before great guys always never any problems efficient and thoughtful and careful and respectful best ever
Great Communication
Great communication through whole process and great personalised customer service I am happy with everything
4 Star Move
Admin. staff good and delivery team excellent - except that two of them got lost and I only had 50% of the team here for the unloading. Luckily I had family helpers, otherwise the delivery time would have been considerably extended.
It would be helpful if either Fox in UK or yourselves advised future customers of the advantages of having each box clearly labelled and numbered. Also of the need to provide one person to check each box as it is unloaded and to immediately allocate it to a position in the new home.
The provision of photos of items seized by MPI was excellent and I realise that your staff can only pass on the information which is available - at one time this was a bit sparse.
My rating assumes that the oil stain left by your lorry will be removed.
"nothing broken"
There seemed to be some problems in the initial stage of this shipment but in the end everything went well, nothing broken and the delivery people in Australia were particularly helpful. Thank you
"staff were helpful and courteous"
Yes, Move went very well. Kerikeri pick up was 90 minutes early which meant a bit of a rush numbering boxes. All staff were helpful and courteous.Congratulations on using train transport from Auckland to wellington (for the Paraparumu part of shipment) and keep trucks off the road.Companies who are aware of their carbon footprint would always get my endorsement. My only minor issue would be clearer communication on pick up and drop off time , preferably the day before. Deborah Woolford was particularly helpful.
"will use again"
Great service second time I’ve used Conroys, will use again.
Breakages and damage occurred. Slow loading.