Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"Really great crew!"
"Overall, it has been a good experience, thank you!"
I had an issue on the insurance. Your options indicate that I do not have to take your storage insurance, however when I opted out, it meant that my longhaul insurance was automatically cancelled by ending at the 1st point of stopping, which is AKL and not the end destination. This seems inorrect, confusing and missleading, who would pay nearly a $1000.00 insurance to have your goods transported a few kms! Nick, your AKL manager was kind enough to have sorted this for me.
We really enjoyed Enoka and Una who loaded our goods, however the very last row of goods packed was a box marked with crockery (marked fragile) and at the bottom and everything else was loaded on top of this box. I took a picture just before Enoka closed the door and saw this on the photograph, so I do not expect much will be in one piece when we get to the other side. Lastly, I would have expected the seal of the container to be placed on the doors in my presence and not when the guys get back to your AKL depot.
Overall, it has been a good experience, thank you!
"Thanks very much"
Great friendly team who communicated well right from the quoting,planning & throught to the whole move.
The packers & movers worked hard & nothing at all was a problem at all & the team were always happy to accomodate anything we required.
Thanks very much & we wil definately recommend your services to others.
Mike
"a few recommendations"
Just a few recommendations. We think that the customer is asked to sign the form too early for confirmation that all their goods have arrived in good condition. How do you know nothing is broken in the many boxes, yet to be unpacked? We did find a few items broken after unpacking them. Some delicate items not packed as well as expected.
"I would have no problem recommending Conroys"
Everyone is so helpful from the beginning to the end. I would have no problem recommending Conroys to others.
5 Stars
"pleased that my treasures have made it in one piece"
Great communication, good friendly staff, very helpful. Everything is very well packed, highly impressed and pleased that my treasures have made it in one piece.... Only one small complaint - two drawers in the kitchen of Queenstown house weren't packed - I am curretnly without kitchen utensils and cutlery (and I thought I was going mad) These things happen, and I have been able to get someone to pack that stuff up and get it back to Christchurch. I'm sure if I had got in touch with the team at Conroys they would have organised this for me
"Excellent service"
Excellent service, helpful staff all the way from, quoting, packing, delivery and unpacking. Most importantly my precious items arrived without any damage.
"Thank you"
My apologies for the lengthy delay in giving you feedback...over the past few days has been the first time I have seen any of my belongings since they put into storage while I was still driving south.
My first & subsequent contact with you until move day was perfectly fine.
However, things got a little confused over the last 24hrs or so prior to the truck coming to collect everything.
I've not given a 5* rating because no-one seemed to know exactly how the goods were being transported...initially by truck, then by truck to a local yard to go onto another truck, possibly sharing a load, then by rail and back through the discussion again.. I gave up asking. Fortunately I had a contact in Paraparaumu to meet the truck and guide them to the storage unit etc.
Other than that confusion, I am completely happy with the shift. Aside from a couple of minor scratches on the fridge/freezer absolutely nothing has any damage. Nothing was lost in transit.
Thank you.
"A number of issues"
A number of issues
- Movers scratched wooden timber floors of new home during unload
- Shoe rack delivered broken
- Manifest list was very poorly filled out at the Napier end - many boxes with no detail of contents / room
- Many items had no number attached
- There are a number of items that couldnt be ticked off on the day of unload - they could be there or they may not be - we dont know due to the issues above.
"We could not have asked for better service"
The service from the very experienced Gary (driver of the truck) as the team leader on the job, Mick with his experienced and very skillful bubble wrapping of our grand piano and other items of furniture and also Kane who joined when we arrived at our destination, was outstanding. Also the several other men who were part of the operation at both ends, were (with one small exception) superb in both their attitude and performance. The unfortunate provision of an unsuitably made crate for our concert grand piano created substantial difficulties and considerably added to our stress. The way in which Gary, Mick and Kane handled this very difficult situation was excellent, given the very real difficulties this poorly made crate added to the job. With the total job taking much longer than anticipated (at both ends) and presenting unexpected challenges, the provision of extra required labour and special equipment (tail lift trucks) and the necessary additional time was all organised quietly and efficiently without further adding to our stress. Full marks to Conroys for doing everything possible to overcome the difficulties and complete the whole removal successfully. We could not have asked for better service during the actual removal and unloading.
Really great crew!