Customer Reviews

From first contact seeking a quotation to delivery in store service was excellant. I was particulalry impressed with Von the packer who very carefully and methodically worked thru the apartment. No stopping to answer his phone or for tea breaks etc.

Everything went to plan, and all our stuff reached its final destination, staff at all stages were helpful and so friendly 

Firstly I would like to say the Packer in Napier was brilliant. He did a great job and the work he did (including packing 2 pictures  across the face of my antique clock prevented more  damage than occurred). He made only 1 mistake - putting a pottery statue in with some metal statues (but I too thought it was metal until it was damaged), which would not have mattered if  the Movers were OK.  He had a large 4 bedroom house to pack alone, so next day some of the Movers helped - mistakes were  made (like bed bolts, see below)

My largest concern was with the  Movers (can't tell if it was Napier, Wellington or in the  middle somewhere). Here are  the major things that were wrong.

1. I knew  we were in trouble when several of the boxes moving into the new house were bashed at the corners  or in a couple of cases ripped  down the sides.

2. A Bedside cabinet had something  heavy (like the foot of something) placed on it which  went right through the top. This is beyond repair and will involve getting 2 new bedside cabinets.

3. An antique clock wrapped in fragile wrap had something heavy on it to the extend it went through the wrapping. Thank God the packer had protected the clock face  But the wood above the face in indented.

4. A glass shelf wrapped in fragile wrap  has taken a heck of a knock to beak away at least 5cm strip from a corner (thick glass so when wrapped that was a heck of a knock)

5. A bookcase has had it's back pierced. Again a knock or heavy object?

6. The statue  mentioned  before, well wrapped had an arm sheared off and a small mark to the head. Only way I could see this happening from well wrapped and in a box is a violent dropping of the box or slammed  against something.

7. Framed certificates and a picture mural, all wrapped and in boxes had glass broken in the frame. Fortunately only broken glass and the certificates / pictures underneath were unharmed.

8. All but 1 bolts that make up one of the beds is missing. The 1 bolt we have was on the floor beside the bed frame. I can only guess they were left loose on the frame and are lost in transit. At this point I have no idea where we will find replacements and are 1 bed down atm.

9. Dowels were left in bookcases and some also disappeared in the move.

We have taken our possessions, including the antiques to Britain and back as well as 3 moves in New Zealand without a scratch or a dent. Well most of the above is minor damage (but some items will need throwing out, repair or replacement) it does not sit well with us that once out of our sight our goods were not  treated with respect and care.

...The actual team who came to the house provided a good service. But this was truly let down by the following...

...on the morning, Tuesday 12 June 2018 the delivery of our shipment was made to our house. However, we never received notification that this delivery would take place. This is quite surprising that no one waited for any kind of confirmation from me, despite us not even knowing this date for delivery. And I’m surprised the delivery went ahead anyway.

On that morning, it was by absolute chance that I was leaving for work when the shipment arrived - just as I was driving away from the house I asked a group of men what they were looking for as the wondered around the street. Transpires, they were looking for me.

Also, upon unpacking, it transpires that several items have been broken or damaged. Either in transit or during the customs search of our shipment. 

Very soon I will send the list and photographs of the broken / damaged items. I will seek to have these items replaced or some kind of reimbursement via the insurance that we activated for this shipment.

Please advise on the next steps required to file this insurance claim for broken and damaged items.