Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"they have been so good over many moves"
"provided the best experience we have had"
Although Conroy Removals was not the cheapest quote we received, when moving from Australia to New Zealand, it was still competitive. However we chose Conroy Removals because they had offices in both Australia and New Zealand and our preference was to work with one Company. Throughout the move we were kept informed about every aspect of the whereabouts of our cars and household effects by friendly, efficient and professional staff. Having moved a few times between countries during our lives, Conroy Removals provided the best experience we have had. Highly recommended!
4 Stars
5 Stars
Improvements to be made
We intend this review to be helpful not critical. The points covered are in order of when areas of concern happened during the whole process.
1. We believe the packing staff were not given clear instructions of time allowed for the packing. This mainly revolves around the point that management did not give them enough time to complete the job in the time allowed. From past experiences with Conroy, we believe more training be given to how to pack expensive items and to be more cognisant of values. IE. Crystal and fine art. Truthfully, we were surprised there wasn't more damage.
2. The unload process was done at 100mph and we had to ask one particular young man to repeatedly slow down when coming off the ramp and running up a 2-3cm lip to enter the house. Also too many boxes were carried on each load.
3. Obtaining a claim form for damage through your website has been impossible. The link repeatedly comes up with 'Forbidden 403.
4. Training of staff, and having well presented Company personal is paramont, and this experience of relocation, compared to when Conroys moved us several times in the past, has deteriorated. To be fare, Deborah was new, but as first contact with Conroy, this person not only provides a quotation, but must assess the quality of the products to be shifted. For us, specifically Art, Crystal, glassware, furniture and dinnerware. Packaging was substandard. Lama and his mate, nice personality but limitations on understanding people's quality needs. The truck driver and packer of the truck was first class.
Somethings not to do: Quality Art; wrap by them selves not in threes and in one case 5 pieces together. Glass touching glass. Expensive pieces of crockery, 3-6 plates together without paper between. Several plates chipped. From the USA over $100 each to replace plus freight. Some furniture was scratched and bruised.Yes can be repaired but the frustration of being without is hardly worth it.!!!!! With each key aspect of the the pack and unpack, their should be a senior person who should clearly identify himself. No one did this.
4 Stars
5 Stars
5 Stars
"Oh my days!"
Oh my days! When the husband said he'd had this feedback form I insisted that I would do it since I was the one who dealt with the most fantastic team of removal people in Auckland. This move actually made me realise that to be a great removal person you actually have to be a bit of a counsler as well as the journey for many can be quite emotional. The team we had on hand when packing up to leave Auckland and NZ made the process so much easier. They were a wonderful group who worked well together made the pack up days go smoothly.
The first thing that sold Conroy to us was the estimator who came around to price things up and give advise, she was easy to deal with and straight up. Then it was the straight forward quote they sent. It wasn't pages of nonsens that you as a customer can't understand anyway. From start until unpacking that last box at the other end has been a great experience. Everyone was extremely professional. Thank you!
4 Stars
All over very good experience and service
3 Stars
"Thank you Conroy removals"
Hi there, I would like you to thank the two enegetic delivery guys. They did well to drop off, unwrap and then shift inside the delivered items. It all went well. There were two little issues that I would like to mention.The initial pick up in QLD kind of happened before I was totally ready. My sister was the contact person and she was also a little surprised at the speed of pick up. I was not present at the wrapping and pick up stage. I would like to have marked the chest, this side up, as it was packed that way with family heirlooms. We are gathering as a family to open this weekend.The original Invoice was a little disconcerting as it contained two different spellings of my surname and also my sisters christian name. Small stuff in the big picture but my initial thoughts of "Who have I trusted my family history with here???" seem to have been unfounded.The end result so far, Thank you Conroy removals, Mick Sauer.
Staff at both ends of the move were courteous, efficient, helpful and considerate. We were unable to fault them in anyway. The staff should be advised of our thoughts. Well done. One of the reasons we came back to Conroys was that they have been so good over many moves.
(The empty cartons are available for uplift. Thanks)