Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
Like clockwork
Won't use pickfords again
I have given a poor feed back as some of my furniture on arrival was broken and my car had not been tied down securely in the container which resulted in damage to the body work and tyre. As for the staff that I have dealt with, they have been very helpful from the beginning of my removals and can’t fault them. My reason for not using Pickfords again is only because I do not intend to move country’s any time soon.
5 Stars
3 Stars
The quote experience: Awesome!
Booking: Really easy and efficient. Loved the online system. Loved the phone call to arrange pick up and drop off times.
Day of Move: RIDICULOUS! I had booked for 10.30am pick up. I had to phone dispatch 3 times to ask where the truck was. First call i was told the truck -"shouldn't be too far away 10mins"... Second call "The truck should be there by 11.30.. 12.00pm the truck finally arrived!!! At the very least, I would have expected a phone call from someone just to say 'the truck is late' or maybe even a text that morning... (everything else you do is digital / online, so perhaps automate some communication from dispatch to send a courtesy text or better yet - just communicate!
"fast and straight forward move"
We had a fast and straight forward move with Conroy Movers. They were fast and prompt with the deliever of our items after Customs and MAF clearance.
5 Stars
Everything went wrong
The shipment contained a 17th century cabinet and 2 antique paintings packed in a heavy duty crate. Delivery was late. A truck was used without a lift forcing the movers to unpack the cabinet in the truck. Doing this without proper equipment, they broke one of the legs of the cabinet.
Finally, the crew asked if they could leave the crate and packing material a few hours on my driveway. Would them unloading at another destination. On the way back they would pick up the crate and packing material again.
That was the last I saw of them. It was vlearly never their intention to take the rubbish with them.
Bottom line, poor equipment, damage to irreplacable property and lying to customers. Not exactly a recommendation.
3 Stars
Packing the house was done very professionally. Off loading was ok at start then rushed. Outdoor furniture was just left in the middle of the grass not where it was asked to be left. Driver drove into my brick post box and smashed it. Still waiting to hear when conroys are going to fix it.
"Our move was made so simple and stress free"
We would like to give a huge thank you to Scott and his team of professionals.
Our move was made so simple and sress free, couldn't find a better choice of company. Thank you so much guys.
Communication break down led to truck getting stuck
Overall it was a good experience. The quote was completed quickly and all information was provided upfront. The team that did the packing and the move were excellent - friendly, trustworthy, and very efficient. There was an unfortunate delay at the beginning of the move as the truck that was sent to the job was too big. This was despite my warnings to the operations to send their small truck, which the team that did the packing and moving repeated to them. Despite this being emphasised numerous times, a larger truck was sent that ended up getting stuck and needing the smaller truck to pull it out. After waiting for over an hour for the small truck, once the large truck was pulled out we proceeded with the move in the small truck. If it weren't for this, I would have certainly given 5 stars. It's a shame that operations management didn't listen to the people who know the local environment and/or come do a reccie to ensure this wouldn't happen.
5 Stars
The Team in all areas I dealt with were very helpful
Packed safely. Delivered and unloaded in a timely manner. Delivered to rooms requested. Polite, pleasant service. Everything went according to schexule advised in advance.