Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I really like using Conroys and always do"
3 Stars
I thought that I had paid for some of my furniture to be put back together in my new house in Wanganui but this was not the case as I had to do it myself.
"expected more than we received"
Price was relative to every other quote, went with Conroys as I remembered the family using them as a kid. Booking and everything was fine, a bit bureaucratic and had to give them the same information twice.
Load up was fine, guy in the truck and two strong lads - though I had packed and boxed the house thoroughly and moved everything to the front.
Unload was a bit poor, Conroys sent one guy in the truck to unpack and one very young worker to do the actual unloading - was not motivated to work or take good care of our goods, quite blatantly relied on us providing additional muscle, said as much when I was late arriving down from Auckland to meet the truck. Would have been hours longer to unload without us providing 2 guys to help. Would have expected that we'd paid for the truck to be unloaded without our help - our help was just a bonus.
Wasn't the end of the world, but expected more than we received.
"I am still missing a 21inch television"
I am still missing a 21inch television, so will talk to the office for the third time tomorrow to see what happens next with that.
3 Stars
"Truck Arrived 3 hours late"
Truck Arrived 3 hours late. Supposed to be 13:00 and they turned up at 16:15. The loaders were enthusiastic but a bit rough with the furniture. We had other tasks to perform on the day and instead of being done by 17:15 ot was 20:15. This mucked our day round considerably and the moving plan went out the windows and extended well into the next day. No communication unless you call and try to get some from dispatch.
"Most items packed securely"
Most items packed securely, but glass on display cabinet and art work broken. Large expensive heavy stone planter shattered. Our move from NZ to Australia two years ago, was very good. Australia to NZ was overall lacking in a number of areas. We would possibly use Conroy's services again and with some reservations would recommend Conroy to others. If you would like us to elaborate please contact us .
Richard
"A delivery secdule would have been appreciated"
A delivery secdule would have been apprecated as delivery took longer than I expected.
"Box labeling was poor"
Box labeling was poor so hard to find things
Communication was average amongst operation team and self
Can't find microwave - frustrating as don't want to unpack all boxes
Haven't unpacked evertything yet but worried re breakages as found one ruined lamp shade. May not find other stuff until I return home.
Field team were friendly.
"The price was excellent"
I would recommend your services again with caveats. We had the most wonderful customer experience in Perth with Vela. The price was excellent. The service was second to none. However we dropped off the items late november and they were not delivered until mid March. The delivery service was also excellent. However I would recommend that if there are to be issues with timing of a delivery that was quoted at 6 weeks and took 15 weeks there should be more feedback. As it was we had to keep calling to see what the problem was. Disappointing given you have hired such personable people, whose contact manners are excellent.
"polite, helpful and extremely hardworking"
The actual delievery men who came and unpacked were stellar - polite, helpful and extremely hardworking. Those guys get 5 stars from me. However the delivery of the container itself was slower than expected or projected frollowing arrival in the port.
"Everything was done well but let down at destination"
Everything was done well but let down at destination, We were told delivery would be first thing in the morning (by CHCH) After 3 phone calls the truck arrived at 4pm, not a real big deal but annoying to have to sit around for 8 hours waiting
I really like using Conroys and always do...I believe they are very professional and overall efficient especially the office and booking staff who are also extremely polite and helpful!!! The move went well...however, it took a lot longer than I expected and cost way more than I had anticipated. My last move with less boxes and furniture from Sumner to Fendalton did not take as long as one of the guys in particular was very fast. This move took longer as one man was quite slow and spent quite a lot of time talking...to me etc...I tried to just get on with things but he did want to seem to stop and chat...which was a little frustrating as I was very aware of the hourly cost and time ticking by. This is not rely a complaint as such more feedback and my concern that the cost was way more than expected becasue of the pace of the move...thanks Robyn