Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"communication issues need to be addressed"
3 Stars
"The guys on pickup where great"
The guys on pickup where great however didnt have a delivery time and driver had a 11 metre wide entrance but managed to take out a post on edge of driveway. Two of the guys on delivery where great unloading one was bloody useless.
"No one contacted me"
The reason I gave 3 stars was due to communication. No one contacted me the day before I moved to confirm a pick up time, so I phoned to ask and it seemed that in fact there wasn't a "resource" allocated to my job. Then, on the morning of my move, I was phoned to ask if delivery of my household goods could wait for 2 days. I said no as this left me without a bed, mattress or even a cup to drink out of. We compromised on 1 day delay. This cost me $159 for a night in a hotel. I sat (or rather stood) in the unfurnished house for 5 hours because I had no idea when the load would be delivered. Eventually my stuff did arrive (after 5pm) and was unloaded very efficiently. But after the truck had departed I found that part of my bed frame was missing. So I slept on my mattress on the floor. Early the next morning I received a phone call asking if I was missing any items, and a few hours later my missing stuff was cheerfully delivered by the excellent Snowy. All my items are in good condition, all the truck operators were professional and efficient, but just letting me know what was going on would have made the move much less stressful, and I had not counted on having to pay for a hotel at short notice.
"furniture was damaged"
One item of furniture was damaged - small hall table. Two legs were broken off. One coffee table was badly scratched. Otherwise everything else was OK.
3 Stars
"The speed of email and phone response was good"
The speed of email and phone response was good. The truck driver was also fantastic. It was a bit frustrating though filling out the same online form twice on a couple occasions even though I made sure I correctly submitted them each time.
3 Stars
3 star move
There were some dye or print marks on the sofa, and one little device was missing from the bed which caused some anxious moments. The delivery was half a day late due to mechanical problems with the van. Fortunately I still had somewhere to stay that night. Your people were polite and cheerful and helpful.
"Packing took longer than initially indicated"
Packing took longer than initially indicated. This could have been prevented by having more staff packing on first day. This delay prevented us preparing house as we would have liked before builder started his work.
"This has been a disappointing result"
Nice friendly staff and good communication. However, there were multiple small items that were not packed: mats, rubbish bins, and bathroom cupboards not completely emptied.
The piano move was not managed well enough and ended up with the front falling off it. Whoever packed the books needs a lesson in book packing. They were dumped in the boxes with spines down. Several had broken spines and were bent. Clothes were put in with other items and were not carefully laid to prevent damage and creasing.
The leadlight china cabinet was partially (top 3/4's) wrapped in bubble wrap and packed int he middlle of the load. It came out of the container with the bottom leadlight panel broken.
This has been a disappointing result for us as we expected that everything would be returned to us in good order.
"We certainly regret not buying insurance"
while generally happy, we have subsequently found several items damaged, one of which we reported and didn't even get an apology for what was a rookie mistake by one of the packers. We certainly regret not buying insurance as that would have helped defrayed expenses in getting repairs/replacements
I was very disappointed with the lack of communication once my things had cleared customs. I had given my cell phone number to conroys and yet the house line was called and I was not spoken to. I should have been the one concacted not the person who answered the phone they didn't know what was ment to happen. I was also ment to receive a call from conroys when my things were on their way to the site of drop off however no call was made and the truck ended up down a driveway it shouldn't have. The neighbors were not impressed and neither was I. I think your communication issues need to be addressed.