Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"several items were damaged"
"delay with the arrival of the moving truck"
The one thing that weakened the experience was the delay with the arrival of the moving truck. We were advised to expect the truck between 8am & 8:30am but truck did not arrive till closer to 10am. Truck should have been on time or we should have been advised of the delay so we could adjust our plans.... Moving house is a big thing for us, even if its business as usual for Conroy... Keeping the customer informed costs nothing but goes a long way on the service measure and in terms of reputation and obtaining referral or repeat business. Thanks
3 Stars
"Condition of goods recieved was excellent"
Condition of goods recieved was excellent, despite having been in storage for more than five years.
However process of arranging delivery was terrible - your admin stuffed up the dates meaning the expected delivery was delayed for a fortnight, and even when the date was confirmed, the finance team got it wrong on e-mails.
3 Stars
3 Stars
"had to pay additional"
would have been very helpful if the rep that quoted the job had quoted for a truck that was big enough to get all the goods being moved in one load, instead had to pay additional and have a second truck to pick up overflow.
No complaints about the loaders, all were very conscientious and handled goods with care, no damage to any goods, top points for that aspect of the move
3 Stars
"The truck was extremely late arriving but the guys were fantastic"
The truck was extremely late arriving but the guys were fantastic and did a good job of moving our things. I have in the past used Your Move as their price and service was great. I was surprised to see that Conroys now have taken them over. If the price is right I would recommend Conroys without a doubt, but also recommend getting quotes. In the past when I have got quotes Conroys have been higher all the time which is why I didn't contact them in the first instance this time.
3 Stars
"Average experience to begin with"
Average experience to begin with. Truck was over two hours late to arrive in Auckland. Removalists broke a stand up mirror, then left a mess of mud on the driveway. Friendly enough guys. Experience in Napier was brilliant however, punctual Arrival, friendly and professional. Took care with our items always being careful and interactive as to where we wanted our items.
"Hard to think where the value is"
Have moved with you twice now in the past 6 months, spending $5,500. To be quite honest, This may be reasonably competitive, but I think that this is overpriced considering the low level of service experienced. The movers were ok, but complaining about the lack of communication between their office and them. Hard to think where the value is.
The movers at the Napier end were excellent, worked hard under difficult weather conditions. The Auckland packers did not take enough care with labelling of boxes; also several items were damaged.