Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Star Review
Thank you
Would have liked to know more in advance, even the week before, what time the truck was turning up. The day before isn't very helpful when there is so much going on. But everything was moved successfully - in between the rain, Thank you.
3 Stars
The people delivering my property clearly had difficulty understanding where the boxes needed to be placed in the house. Some bedding was put in the garage, garage stuff in the kitchen, and kitchen stuff in the bedrooms. Perhaps they couldn't read, or possibly as many boxes were reused and the writing was all in black and not another colour they were confused. Several items were damaged. This was the 3rd time in 25 years that I have used Conroys, it will be the last time.
The two-person team was lovely, friendly, and efficient; however, we have noticed a few extra dings on our stainless steel fridge-freezer since its delivery, and the TV was handled in a way that left huge marks all over the screen. We weren't expecting our goods to be handled so roughly.
We have used Conroy’s several times in the past for both small and large house moves, and have generally been satisfied with their service. However, our most recent experience was disappointing for a number of reasons.Both the collection and drop-off times were delayed by 1-2 two hours and was not communicated, which was inconvenient. Despite the poor weather conditions, no floor coverings were used, resulting in our carpets becoming very damp and dirty. Many of our items, although clearly labelled, were placed in the wrong rooms. We also found that several items were damaged during transit and handling - for example, a table leg was ripped off our dining table. Additionally, boxes marked as “fragile” were stacked with heavy boxes on top, causing damage to the contents. I was also directed to numerous different Conroy staff via email and phone, and was invoiced by separate staff members, which added further confusion. Lastly, the storage costs were unclear. We paid for a full month of storage, but the invoice reflected a pro-rata amount, which was confusing. Unfortunately, due to these issues, we are unlikely to use Conroy’s again for our future moves.
We were really disappointed this time. We used your services in January and the Taranaki guys were exemplary. They packed things we hadn't done really well and preferred to make sure things were packed together - TV and well marked box for its bits etc. They did a such a great job that we never got any other quote to take us home to Hawera. BUT. from the get go things didn't go according to plan. From where we were actually going, to how much stuff we had - I had to correct both and get a requote twice - through to knowing, coming from a trucking family, that despite the Google terrain search, the truck could not get all the way up the driveway and would need a ferry vehicle. Which they discovered was correct as I'd noted on the quote acceptance form, the night before the shift. Then, based on our previous experience, to discover they had not bought much at all in the way of additional packing materials, pictures were leaned upright against the ferry truck wall with nothing to stop them falling over until my husband had to race out and tell the young bloke to think about potholes etc and what was likely to happen. The hardest part though was the damage done to a provenanced piece of rimu furniture that cannot be fixed or replaced. It was deeply gouged at the top. There was other damage to other things, but I can live with that - it was the cabinet that really bothered me. My suggestion is that as a company, you identify the region that is being reviewed, because while we would give the Taranaki crew from top to bottom plus five stars, the Nelson crew who packed us would be lucky to get three.
We had a mixed experience with our shift. Larger furniture only, and in storage for 8 weeks. The team who picked it up, and delivered it to our new address were all pleasant and worked at a steady pace. However, some items sustained damage; minor scratches, bumps, bruises, and the hutch dresser had been dragged over a hard surface, causing significant scraping along the bottom edge. Disappointing considering we take care of our furniture.
Insurance, whether it be Conroys, or your own, is all very well, but you shouldn't have to be made to deal with it because of someone else's carelessness.
3 Star review
3 Star Rating
3 Stars
Communication was very poor. Seven months to get my goods from Western Australia to NZ. No updates unless I asked and then slow or no response.
Three parts to my consignment, one got damaged in transit had to be repaired then turned up separate to other two, deliverer had no idea where other two parts were. Two days later I get a call saying truck at my place with two packages to deliver - I'm at work, no prior warning he was coming, lucky my husband could get there as truckie was running out of hours!
3 Stars
This was our seventh move with Conroy's
The truck arrived on time to collect our furniture. Communication was not great all round. They cost us an extra truck due to the large truck not having a tail lift.
3 Stars
The guys at both ends used the F word a lot talking to each other, my neighbours would have heard them! I've an old English jug broken, a vase and glass so far.
I was originally told the job would require three men and a large truck to move my house contents. Unfortunately on the day only two men were assigned. I did feel sorry for them as I had a lot of heavy items, one of which was a round concrete top outdoor table. This table top was damaged from the move, which I believe it was because it needed three people to securely move it. I am waiting for the company to contact me regarding the repair of it. The two gentlemen who did the job were very pleasant and helpful. It's a shame they didn't have that extra staff member to assist them with this job.