Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Packing took longer than initially indicated"
"This has been a disappointing result"
Nice friendly staff and good communication. However, there were multiple small items that were not packed: mats, rubbish bins, and bathroom cupboards not completely emptied.
The piano move was not managed well enough and ended up with the front falling off it. Whoever packed the books needs a lesson in book packing. They were dumped in the boxes with spines down. Several had broken spines and were bent. Clothes were put in with other items and were not carefully laid to prevent damage and creasing.
The leadlight china cabinet was partially (top 3/4's) wrapped in bubble wrap and packed int he middlle of the load. It came out of the container with the bottom leadlight panel broken.
This has been a disappointing result for us as we expected that everything would be returned to us in good order.
"We certainly regret not buying insurance"
while generally happy, we have subsequently found several items damaged, one of which we reported and didn't even get an apology for what was a rookie mistake by one of the packers. We certainly regret not buying insurance as that would have helped defrayed expenses in getting repairs/replacements
"Every thing went reasonably well"
Every thing went reasonably well although we now have blue white ware. We can only presume that damp blankets were used to cover our dryer, washing machine, microwave. I have tried to remove it with jiff but it doesn't want to come off. Do you have any suggestions? As far as we can see we have no breakages, just a few minor marks and scratches. The men that delivered our furniture etc were very pleasant and helpful although we were not given a list to mark of as the boxes were brought in and did not realise at the time that all were numbered so do not know if everything arrived or not! We have not unpacked everything as we will have to move again.
3 Stars
"ball was dropped"
Your 'side' of the move was great... Conroy's pick up and the sending of our boxes.
Your UK partner (ReloUK Imports) however has been distinctly less than impressive. We are still without our stuff. They've been difficult to pin down on delivery times and then last Friday, when they were meant to deliver, they simply didnt show up. Basically, a 'ball was dropped' (their words) and they forgot. I took time off work, losing a day's income. I'd really like some kind of compensation for this - for my wasted time and yet another week without our stuff.
Look forward to hearing your feedback.
"no communication"
Intial contact and quoting was great. However no communiation made regarding pick up date and time. Was told it would be Friday but we would be contacted to confirm time. No contact made and not picked up. Picked up the following week but again no contact made as to confirm day or time. Items travelled safely and were delivered with no damage. Better communication regarding delays/pick-up etc would have made the whole experience really good.
"I was disappointed"
I found the driver to be forceful about payment, wanting to be paid by cheque which i dont use any more. I had given my credit card details over the phone when I booked truck. But because he was so insistent about getting a cheque, I had forgotten about the credit card detail that I had already given.
When I booked the truck I had specified that I needed a truck with a tail lift thing on the back which I was told would be available, but come the day of the move I was told it wasnt available as it was on another job. I said I would have to wait till it was free. I was dissapointed as I had pay my staff to sit around and wait for the truck to come.That was an extra cost of $140.00.
"I probably wouldn't RECOMMEND"
Whilst I have said I would not use Conroy again, I had no opportunity to say I might. Purely on our experience I probably wouldn't RECOMMEND them but I think it's more then Auckland office who were the cause of our difficulties rather than Napier.
Despite proper assessment by Conroy ...
No packers on day of uplift
Arrived late to uplift
Truck couldn't get up drive if loaded
Container too small so had to return next day
Some goods damaged by time off loaded 2 weeks later
Delivery and off load was smoothe and spot on time
ALL personal involved in the actual removal were lovely
"Our dining room chair was marked"
The new preson who was Brazilian - needs better orientation. Our dining room chair was marked, not thinking when putting the leather chair directly on each other making an indent. Walking away when the other person was struggling to finish a job and needed a hand, had to be called back by me to finish
3 Stars
"Overall very mixed reviews from me"
Booking was confirmed for 1-2pm. Called office at 230 only to be told that the boys were held up at another job and won't be around until 330. No communication with transport or dispatch team prior. Movers were friendly but casually threw the f bomb in there conversations whilst I had kids around (one very influential 7 year old). Quality of work during uplift was very good and communication was great. Beds were not reassembled at drop off and of course in the business it hadn't come to my attention until well after. Overall very mixed reviews from me.
Packing took longer than initially indicated. This could have been prevented by having more staff packing on first day. This delay prevented us preparing house as we would have liked before builder started his work.