Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Not entirely happy"
3 Stars
Whilst Conroy was the lowest price available of four quotes, from a customer point of view I would not use Conroy again.
The uplifting gang were supposed to uplift the contents of my house in Alexander Road , Raumati and also my stiorage unit in Paraparaumu.
I received a call from the team leader `J' to tell me they had finished at the storage unit - all was good.
The following MOnday I had a call from the Manager of the storage unit complainging that I had still a significant amount to be uplifted.
I did speak with the Operations Manager in Wellington (many thanks to Jo Ritchie) and have not heard anything further about when I will receive my possessions.
3 Stars
Took longer than expected
3 Stars
Storage and insurance costs were initially quoted by the Christchurch team for a 2 month period when in fact our goods were only going to be in storage for 3 weeks (1 week August and 2 weeks September). Our initial contract stated a weekly charge but the Christchurch team quoted by the month. This was quite disturbing but was finally resolved. I was very disappointed with the level of communication with regard to the delivery of our shipment from Christchurch to Wanaka, specifically the time allocated to the unpacking and reassembly of our goods. I contacted the Perth team of Lee and Vela for help and they were brilliant in getting it sorted for us. The actual delivery went well and I was very impressed with Robin and his team, Constan and Herman. They were careful, considerate and worked very efficiently. Robin was a great leader and fantastic at his role. He was the face of Conroy NZ for us and he is the reason I would recommend the use of this company.
"would have preferred my customs and ag charges up front"
As an international mover I would have preferred my customs and ag charges up front rather than being put in a position where this charge appeared to me to be a ransom before I received my property
"We have some damage to our furniture"
We have some damage to our furniture. Api and his crew in Napier did a fantastic job of loading the container for its trip to Tauranga. It was packed with blankets etc in a very neat and tidy way. Unfortunately when the truck from your depot in Tauranga was unloaded a castor that had been ripped from a table was taped up, our bedroom chests of drawers have dents on the top and our fridge now has a second dent. The two men who delivered the furniture were friendly and efficient. We can only assume that the people who removed the goods from the Napier container were just damn rough and have let your good team down. We are not looking for any claim.....I will repair the damage Many thanks for your otherwise efficient service. Regards Dennis
3 Stars
3 Stars
A communication breakdown bwteen Conroys and Big Save meant that the funiture we hoped to have picked up from my parents house when the delivery of new furniture was made to them, and transported back to Napier, didn't happen as smoothly as we had expected. This meant more phone calls and another visit by the delivery team on another day which was slightly inconvenient. All delivery staff were helpful and friendly although the initial delivery which was to a retirement home was made with only one person to lift and carry the couches. The groundsman was needed to help and it was lucky he was available.
"did not think the movers were very professional"
Wellington - did not think the movers were very professional. Lots of giggling, messing around, sitting on furniture in the drive. None of the big items (couches in particular) were wrapped as we were advised they were going to be by consultant (they were covered in blankets but that's not wrapping). One cupboard border/skirting was broken when transported. Considering the amount we paid, we expected MUCH better service
Nelson movers were much better (friendly, helpful, professional)
"OK, but some issues occurred"
Hi,
I put No above as there wasn't a mid option. The move was OK, but some issues occured.
Somewhere from Auckland to Tauranaga, 2 dining chairs went missing. They are specified on the move sheet, but have since vanished. Tauranga have contacted Auckand but Still no response.
Also the glass on a framed picture was broken during transit.
My new neighbours mailbox was broken by the movers. She is not happy and blaming me. I would expect a swift fix by conroy but so far nothing.
Some communication on progress and expectiation would be appreciated.
3 Star Move
We recevied 3 quotes prior to chosing Conroys and chose you because you appeared to be the most professional with your quote and the representative (Rodney White) who came to our house was extremely helpful and professional.
We were advised that there would be 3 movers coming to our house to pack and move items to 2 seperate areas which were identifed however 5 movers turned up to our house which resulted in a signficant amount of confusion and there was no real structure in respect to who was doing what, that ended up with items being packed to go to storage which shouldnt have and items that should have gone to storage ending up at our rental, also the fridge was left behind at our house and also a cabinet that was meant to go to our rental ended up on the truck going to storage, this resulted in me using our van to relocate some of the goods as the container was full. Also a large mirror was smashed and we realised that accident happen however more care should have been taken, also our fridge which is new and suffered some damaged as it would appear that this has hit framework or doors or something causing damage. Also we were advised by the person who bought our house that there was a whole drawer of ktichen items that hadnt been packed and we now need to go back to our old house to retrieve. The movers in general were good bunch of blokes and 1 young lady and were certainly earger to please however as mentioned there was no real structure as no one took the lead which caused issues for both parties. we are currently awaiting a call from Conrroys to discuss the best way forward. The moves certainly raised stress levels for myself and my wife.
Not entirely happy with the Napier side of my move. They damaged my door frame and wall paper in the lounge when moving sofas out. Various items were left and I had to keep constantly reminding them that they were going. Found a weed sprayer hidden behind the air con unit outside. Also they broke the mirror stand on my duchess. Not sure how the Nelson side of things is going to work out as my contents are still in storage. The lawyer held money back on settlement day due to the house being damaged.