Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"had to pay additional"
3 Stars
"The truck was extremely late arriving but the guys were fantastic"
The truck was extremely late arriving but the guys were fantastic and did a good job of moving our things. I have in the past used Your Move as their price and service was great. I was surprised to see that Conroys now have taken them over. If the price is right I would recommend Conroys without a doubt, but also recommend getting quotes. In the past when I have got quotes Conroys have been higher all the time which is why I didn't contact them in the first instance this time.
3 Stars
"Average experience to begin with"
Average experience to begin with. Truck was over two hours late to arrive in Auckland. Removalists broke a stand up mirror, then left a mess of mud on the driveway. Friendly enough guys. Experience in Napier was brilliant however, punctual Arrival, friendly and professional. Took care with our items always being careful and interactive as to where we wanted our items.
"Hard to think where the value is"
Have moved with you twice now in the past 6 months, spending $5,500. To be quite honest, This may be reasonably competitive, but I think that this is overpriced considering the low level of service experienced. The movers were ok, but complaining about the lack of communication between their office and them. Hard to think where the value is.
"The process was just OK on the whole"
The process was just OK on the whole. The second truck driver who arrived later on Friday to help was very unprofessional. Had a foul mouth which wasn't great for the neighbourhood children to hear. Reversed up the driveway to the new premises without even getting out and checking if he could get around a corner, consequently he couldn't and it took forever (and considerable loud swearing) to get the truck out.
It was also dissapointing that I had to clear out and package up my office mysef because they ran out of time to get it done.
Three of the staff were excellent - Scott, Aaron and Gracie.
"methods need improvement"
The first issue I had was that they sent only one person to do the preparation. I would expect a minimum of two, preferably three or more people. The end result was that it took him almost two days to pack everything and he was struggling with the heavy objects. I rang them about this and they were unwilling to commit more resources. This delayed packing unnecessarily.
Secondly, some items were damaged in transit. It's all minor stuff but it's never happened to me in previous moves.
Thirdly, some items went missing. One item turned up almost two weeks after delivery while another was never documented and disappeared entirely. To their credit they agreed to compensate me but I'm still well out of pocket.
Their staff are pleasant and work hard but I think their approach and methods need improvement.
"The packer was excellent"
The packer was excellent. However a lot of time was wasted waiting for the truck. I had to ask them to turn the music down as it was upsetting the neighbours and they took far too many smoke breaks.
"couple of things marred an otherwise great move"
A couple of things marred an otherwise great move.
Firstly, moving out of our Devonport home, a hole was made in a wall. Ok Conroys came to the party and fixed it, we think -although with no feedback we are not totally sure. Then the person who came to fix it put a scorch mark in the carpet - not sure how that saga ended.
Secondly, with the moving in guys. They were quite casual, both with where they placed things, stuff clearly labelled for an upstairs bedroom still in the garage etc etc, and somewhat casual moving things ie, unecessary bumps and knocks. One of the staff made the comment that it was quite unusual to have the owners there while items were being unpacked, and indicated that we were somewhat in the way.
So not quite the Conroy experience we have had in the past.
"Mixed dealings"
Mixed dealings but at the end of the day our stuff has arrived and there does not seem to be any damage so I would reconmend to a friend plus they were very competatively priced compared to other outfits. If your not in a rush and can put up with the downsides then go for it.
Downsides
- Packing - Not enough packing materials on pick up, we had to suppliment with our own (disapointing as we had paid for full pack and no refund offered)
- Communication - Awful, I had to instigate all comunication on updates (UK partners were great though).
- Time - took well over the quoted time for delivery to our new place.
- Missed one box off inventory (glad I double checked and had it added).
Positives
- Staff - Great, friendly and very helpful (both ends)
- Everything arrived in one piece.
- UK contractors they used for delivery were great.
"nobody contacted me about when things would arrive"
I had a great experience with the house being packed up in Auckland - he was very good. The experience at the Wellington end (delivery) was not so great as nobody contacted me about when things would arrive until i called up - i was told between 3-5pm - it arrived just before 6pm! I took a day off work and waited around so that was obviously frustrating. The guys who unpacked in Wellington were great but there were only 2 of them for my multilevel house, compared to the 4 who packed up in Auckland with a single story property! That meant me helping as i wanted to get everything in as it was dark by that point - totally not the fault of the guys that arrived (who, as I say were pro's at getting everything done as quickly as possible) but perhaps it could have been managed better at the operational end. It felt like delivery of my house contents was an afterthought. Even thought there were these problems I would still think to use you again as every staff member I've ever dealt with has been very helpful and friendly.
would have been very helpful if the rep that quoted the job had quoted for a truck that was big enough to get all the goods being moved in one load, instead had to pay additional and have a second truck to pick up overflow.
No complaints about the loaders, all were very conscientious and handled goods with care, no damage to any goods, top points for that aspect of the move