Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"OK, but some issues occurred"
3 Star Move
We recevied 3 quotes prior to chosing Conroys and chose you because you appeared to be the most professional with your quote and the representative (Rodney White) who came to our house was extremely helpful and professional.
We were advised that there would be 3 movers coming to our house to pack and move items to 2 seperate areas which were identifed however 5 movers turned up to our house which resulted in a signficant amount of confusion and there was no real structure in respect to who was doing what, that ended up with items being packed to go to storage which shouldnt have and items that should have gone to storage ending up at our rental, also the fridge was left behind at our house and also a cabinet that was meant to go to our rental ended up on the truck going to storage, this resulted in me using our van to relocate some of the goods as the container was full. Also a large mirror was smashed and we realised that accident happen however more care should have been taken, also our fridge which is new and suffered some damaged as it would appear that this has hit framework or doors or something causing damage. Also we were advised by the person who bought our house that there was a whole drawer of ktichen items that hadnt been packed and we now need to go back to our old house to retrieve. The movers in general were good bunch of blokes and 1 young lady and were certainly earger to please however as mentioned there was no real structure as no one took the lead which caused issues for both parties. we are currently awaiting a call from Conrroys to discuss the best way forward. The moves certainly raised stress levels for myself and my wife.
3 Stars
"communication issues need to be addressed"
I was very disappointed with the lack of communication once my things had cleared customs. I had given my cell phone number to conroys and yet the house line was called and I was not spoken to. I should have been the one concacted not the person who answered the phone they didn't know what was ment to happen. I was also ment to receive a call from conroys when my things were on their way to the site of drop off however no call was made and the truck ended up down a driveway it shouldn't have. The neighbors were not impressed and neither was I. I think your communication issues need to be addressed.
3 Stars
"The guys on pickup where great"
The guys on pickup where great however didnt have a delivery time and driver had a 11 metre wide entrance but managed to take out a post on edge of driveway. Two of the guys on delivery where great unloading one was bloody useless.
"No one contacted me"
The reason I gave 3 stars was due to communication. No one contacted me the day before I moved to confirm a pick up time, so I phoned to ask and it seemed that in fact there wasn't a "resource" allocated to my job. Then, on the morning of my move, I was phoned to ask if delivery of my household goods could wait for 2 days. I said no as this left me without a bed, mattress or even a cup to drink out of. We compromised on 1 day delay. This cost me $159 for a night in a hotel. I sat (or rather stood) in the unfurnished house for 5 hours because I had no idea when the load would be delivered. Eventually my stuff did arrive (after 5pm) and was unloaded very efficiently. But after the truck had departed I found that part of my bed frame was missing. So I slept on my mattress on the floor. Early the next morning I received a phone call asking if I was missing any items, and a few hours later my missing stuff was cheerfully delivered by the excellent Snowy. All my items are in good condition, all the truck operators were professional and efficient, but just letting me know what was going on would have made the move much less stressful, and I had not counted on having to pay for a hotel at short notice.
"furniture was damaged"
One item of furniture was damaged - small hall table. Two legs were broken off. One coffee table was badly scratched. Otherwise everything else was OK.
3 Stars
"The speed of email and phone response was good"
The speed of email and phone response was good. The truck driver was also fantastic. It was a bit frustrating though filling out the same online form twice on a couple occasions even though I made sure I correctly submitted them each time.
3 Stars
3 star move
There were some dye or print marks on the sofa, and one little device was missing from the bed which caused some anxious moments. The delivery was half a day late due to mechanical problems with the van. Fortunately I still had somewhere to stay that night. Your people were polite and cheerful and helpful.
Hi,
I put No above as there wasn't a mid option. The move was OK, but some issues occured.
Somewhere from Auckland to Tauranaga, 2 dining chairs went missing. They are specified on the move sheet, but have since vanished. Tauranga have contacted Auckand but Still no response.
Also the glass on a framed picture was broken during transit.
My new neighbours mailbox was broken by the movers. She is not happy and blaming me. I would expect a swift fix by conroy but so far nothing.
Some communication on progress and expectiation would be appreciated.