Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"unhappy with the service we got"
"arrived on time"
the only thing good was you arrived on time
"guys handled precious objects professionally"
I have used conroys before and always found them to be careful and reliable . Is was true this time also , guys handled precious objects professionally and were v helpful. There was a bit of a mix up of delivery times but all sorted in the end .
"Not entirely happy"
Not entirely happy with the Napier side of my move. They damaged my door frame and wall paper in the lounge when moving sofas out. Various items were left and I had to keep constantly reminding them that they were going. Found a weed sprayer hidden behind the air con unit outside. Also they broke the mirror stand on my duchess. Not sure how the Nelson side of things is going to work out as my contents are still in storage. The lawyer held money back on settlement day due to the house being damaged.
3 Stars
Whilst Conroy was the lowest price available of four quotes, from a customer point of view I would not use Conroy again.
The uplifting gang were supposed to uplift the contents of my house in Alexander Road , Raumati and also my stiorage unit in Paraparaumu.
I received a call from the team leader `J' to tell me they had finished at the storage unit - all was good.
The following MOnday I had a call from the Manager of the storage unit complainging that I had still a significant amount to be uplifted.
I did speak with the Operations Manager in Wellington (many thanks to Jo Ritchie) and have not heard anything further about when I will receive my possessions.
3 Stars
Took longer than expected
3 Stars
Storage and insurance costs were initially quoted by the Christchurch team for a 2 month period when in fact our goods were only going to be in storage for 3 weeks (1 week August and 2 weeks September). Our initial contract stated a weekly charge but the Christchurch team quoted by the month. This was quite disturbing but was finally resolved. I was very disappointed with the level of communication with regard to the delivery of our shipment from Christchurch to Wanaka, specifically the time allocated to the unpacking and reassembly of our goods. I contacted the Perth team of Lee and Vela for help and they were brilliant in getting it sorted for us. The actual delivery went well and I was very impressed with Robin and his team, Constan and Herman. They were careful, considerate and worked very efficiently. Robin was a great leader and fantastic at his role. He was the face of Conroy NZ for us and he is the reason I would recommend the use of this company.
"would have preferred my customs and ag charges up front"
As an international mover I would have preferred my customs and ag charges up front rather than being put in a position where this charge appeared to me to be a ransom before I received my property
"We have some damage to our furniture"
We have some damage to our furniture. Api and his crew in Napier did a fantastic job of loading the container for its trip to Tauranga. It was packed with blankets etc in a very neat and tidy way. Unfortunately when the truck from your depot in Tauranga was unloaded a castor that had been ripped from a table was taped up, our bedroom chests of drawers have dents on the top and our fridge now has a second dent. The two men who delivered the furniture were friendly and efficient. We can only assume that the people who removed the goods from the Napier container were just damn rough and have let your good team down. We are not looking for any claim.....I will repair the damage Many thanks for your otherwise efficient service. Regards Dennis
3 Stars
3 Stars
A communication breakdown bwteen Conroys and Big Save meant that the funiture we hoped to have picked up from my parents house when the delivery of new furniture was made to them, and transported back to Napier, didn't happen as smoothly as we had expected. This meant more phone calls and another visit by the delivery team on another day which was slightly inconvenient. All delivery staff were helpful and friendly although the initial delivery which was to a retirement home was made with only one person to lift and carry the couches. The groundsman was needed to help and it was lucky he was available.
"did not think the movers were very professional"
Wellington - did not think the movers were very professional. Lots of giggling, messing around, sitting on furniture in the drive. None of the big items (couches in particular) were wrapped as we were advised they were going to be by consultant (they were covered in blankets but that's not wrapping). One cupboard border/skirting was broken when transported. Considering the amount we paid, we expected MUCH better service
Nelson movers were much better (friendly, helpful, professional)
Day one of our move was fine with staff arriving to pack on time. We came home & alot had been done. Unfortunately day two was a bit of a disaster. Firstly the truck & staff didn't arrive until 11.45am much later than planned. Only 2 staff arrived & there was too much work for them. Fortunately later in the afternoon two other staff were assigned to come & help. However the last of our gear was not off the truck until 8.45pm which is unacceptable for the amount of money we paid. The lads who loaded & unloaded were fantastic - they didn't stop for hours until everything was off the truck. I understand there were staffing issues on the second day but we booked weeks ago and are unhappy with the service we got.