Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"ar to many breakages"
"disappointed by the delay"
This is the third time we have utilised Conroy's for removal services, the first two occasions were excellent and rated 5 star. On this occasion there was one major issue, the commencement of the pick up was 3 hours late arriving, yes the dispatcher/supervisor advised us of the delay, but, 3 hours at the start meant an extra long and stressful day! It was not helped by the fact the weather became wetter & wetter as the day went on. We were told the truck/team would arrive between 8.00 & 8.30am they actually arrived between 11.30 & 11.40am, evidently they were tasked with slipping in a job on the way to Omokoroa [our pick up] and this "turned to custard" Following my request 2 extra staff were sent to delivery address to assist with unload, we were not charged for these extra staff which was appreciated, but, we still felt disappointed by the delay.
"receiving my delivery without notice"
The first shipping was great no issues, but the second one ended up very badly. Your local dispatcher was not very efficient and i end up receiving my delivery without notice on a start day morning.
"I would have rated you much higher if this damage had not happened"
Hi David, Thanks for the opportunity to provide feedback. First off, your staff experiance was top notcch. Quoting in Napier was prompt and efficient and provided me with a price bracket that worked for me.
Brisbane end was also pretty good, with great email contact at every stage. Your Brisbane office was smart and new, but not very well laid out to deal with a lot of customers. There were three or four seperate customer groups in the office/reception and waiting times were way too long, considering the number of staff on site. Everybody was hidden out in a back office?
My only other comment lets your handling staff down. In Napier all my goods were bubble wrapped. Among these I had three clear plastic bins of goods, but two of these had been dropped and were broken, breaking the glass picture frames inside one.
I would have rated you much higher if this damage had not happened
Rod
"not experianced staff"
I was under the impression the swing lift was both ends for the garage container but this woud have added an exra $1,100.00. communication not clear, Using work force people for loading and unloading when I thought I was using a professional service was not very good. Both ends the workers stated they had not done this before, they were nice but not experianced staff
very disapointed
Move out date.8/11/2016..move in date palmy 18/11/2016.it would be to your advantage if you reviewed the email exchanges post move in date.having used your services.5 times in the last 10 years.this time certain items normally bubble wrapped were not and the result 3 items.one 100years + old were damaged.really wilful neglect to a professional service any customer had the right to expect..we are very disapointed ...."you may agree.please advise.
"not much communication from the operations"
There was not much communication from the operations team after I requested. I had to contact despatch and follow up. I was upset that only one helper was provided for the delivery as my husband had to help off load, There should have been atleast 2 helpers. The truck driver Neil was FANTASTIC!
"Better analysis of the scope"
We have used Conroy in the past and had a better experience. This time we had booked a pack and move. We were moving from a five bedroom house and we were sent one packer! We had asked for boxes prior to packing day so that we could start to pack, and each time we were told 'no' as you were packing us. We ended up packing more than the packer on the actual day. We then had one truck turn up to move us, which was too small, and had to wait for another to become available. This was very stressful as it was setllement day and the people moving in were in the road waiting for us to get out, while we were waiting for another truck. We even contemplated getting a rental truck and moving the rest ourselves, even though we had already paid Conroys up front, prior to uplift!! To finish off, when we arrived at our new house, the removal men complained about the location and access to the house. I would have thought that Conroy's would have scoped out the destination location, as it was local, so that they were aware of the access to the house they were moving us too. At the end of the day, only the hard work put in by the men physically moving us, prevented us from asking for a refund! Unlikely to use Conroys again. Better analysis of the scope of the move by the assesor would have prevented a considerable degree of stree for all concerned.
"We were generally happy with Conroy's service"
We were generally happy with Conroy's service until the very last part of the move where one of your staff split Powerade on the carpet of the house we were moving from and did not have the courtesy to advise us. This was especially annoying as we had provided the drink along with lunch, and it cost us $25 to get the stain removed. We were further disappointed to find a number of paintings has not been adequately packed, some being damaged by moving around in the packaging and 2 having a large glass table top packaged between them with only 2 pieces of paper for "protection". We have already lodged a complaint with Conroy's and are currently trying to arrange an evaluation of the damage. Both the "use" and "recommend" questions above are only just a Yes and this mainly because we were very pleased with your service during a move in 2015.
"The truck was late and there wasn't enough people"
The truck was late and there wasn't enough people loading the truck, hence it took 7 hours to load. By the end of the day the guys were stuffed and care slipped.
"Not a happy experience"
I was sold a shared container being told that there are ships leaving weekly from Perth to NZ and that i would have my goods within 6-7 weeks in the quote it stated 7-9 weeks but i was told that was worst case scenario. I agreed to this type of shipment based on what the rep had told me. I left NZ the day of shipment and no one had ever contacted me about if the goods had left or the anticipated departure date. I had to chase Conroy only to be told that my goods had not left after a month from up lift. Then when the goods did arrive into Port it has been over a week and still no goods in sight. Not a happy experience at all considering we are hiring furniture now at our own cost and every week we are out of pocket.
"several items of damage"
I was initially very happy with all aspects of the move. The first contacts were great and staff I spoke with could not have been more helpful. Great communication, keeping me informed at every stage of the preparation. The staff who turned up on the day were very helpful. At that stage, I could not have been happier with how things had gone.
When I got to unpack at my new home, I discovered several items of damage, i.e.1. A large wooden bookcase had obviously been in transit upside down as the ornate moulding had been bashed and broken in several places.2. I left items of a rare and valuable dinner set for your 'experts' to pack as I was informed that you would not insure any items you had not packed. (I had previously transported this dinner set all the way from Ireland without mishap.) When I came to unpack it, one of the dinner plates had been smashed.3. An inexpensive wine glass was broken,
I thought I had insurance, but when I informed your office of the damage I was told that I did not have the correct cover, i.e. limited cover.
Before the move I had taken insurance cover on advice from your Auckland office. I had been given an incorrect estimate in the first instance so I spoke directly with your office and was led to believe that the term 'limited' related to a dollar value.
Consequently, my dissatisfaction, relates to;1. Bad advice in respect of the insurance cover.2. An instance of poor packing of a special item, and 3. Insufficient labelling as to the correct upright positon which caused severe damage to the bookcase.A pity, because it ruined what otherwise was a very good move experience.
The man that drove the furniture to Hamilton was exceptional and very helpful . One of the hired help from Hamilton didn't understand the law of gravity and I had to remind him that drawers fall out if tilted . Also there was a bit of a language barrier. Who ever wrapped China also did a good job. There were however far to many breakages and damage to furniture than I expected and having moved many times , including overseas three times I have never had this problem before.