Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"customer service and communication side of our move was very good"
"Communication could definitely be improved"
Chest of drawers broken. Fridge also damaged, scratched and a dent in it. Communication could definitely be improved on arrival time at Auckland.
"Overall an ok experience"
Overall an ok experience. I paid for the full unpacking and re-assembling service and I actually unpacked all my boxes myself and had to ask the guys to reassemble my furniture (and some of it has been reassembled incorrectly). Also my three-seater couch was difficult to get in the right room because of its length and the angles and doorways in the house - it was forced around corners and through doorways leaving lots of marks and scratches on freshly painted walls. Happy to send through photos.
"arrived on time"
The men were ok, but did drop a file which was most inconvenient, but they arrived on time, and were efficient enough
3 Stars
Only bad thing was that the discharge began 21/2 hours late but luckily I was not on a tight timeline or otherwise it may have been an issue
"safe and sound"
The service delivered my goods safe and sound but what I was told that it would be a 12 to 14 day delivery service turned out to be 2 months later that I received my goods on the 22nd Dec. It did cause settling home difficulties for me unfortunately. But the staff were very friendly from Australia back to NZ.
"minimal breakage or damage"
We have had a box of cd's,and othervaluables not arrive, along with a ladder, otherwise minimal breakage or damage.
"We were surprised"
We were surprised at the length of time it took to load the truck. The labour supplied was not helpful to the driver in charge of the truck. It took him seven hours to load and the help hired from Allied Labour were totally out of their depth. The bulk of the work was done by the driver and the two 'boys' supplied didnt amount to one other. Then another truck arrived and took one of the boys away and the driver was left with one lad who really didnt have a clue. I ended up helping load and if I hadnt we would most likey taken the driver another two or three hours. I have mentioned this to someone and their response was we can't control who Allied send. I suggested that Conroys should be more specific as to whom is suitable for the work and support hard working drivers who do a fantastic job. Conroys moved me to Palmerston North 28 years ago, and now have moved me home to Napier for which I counldnt have done any other way. Thank you
"lack of communication"
Packers, were great. Time management and lack of communication let our relocation down with both the pick up and delivery late arrivals by 1.5hrs. I ended up placing the boxes in each room to speed up the unload. Extra help did finally arrive but truck was two thirds empty by then. I would use Conroys again purely because of the excellent packing. Nothning of value was broken or damaged. The move was at a busy time of year nearing xmas but would have been more understanding if Conroys had communicated to us that they were running late instead of us having to chase them.
"communciation needs to be improved"
There was confusion over the packing and pickup days. My initial discussions were for packing on one day, then removal the next day. The documentation came through for this, but I admit I didn't check it, thinking it would be what we discussed. I assumed that I would be phoned to advise if there were any changes to our original discussions. I organised a day off work for the packing day, and emailed early since I hadn't heard anything, only to be told the packing and removal were both scheduled for the following day.
The day of the move I was told that packers would be there at 8:00am, so I turned up just before 8:00am. No one arrived until 8:30am.
On the basis of the above I think communciation needs to be improved. Neither of the above were show stoppers for me, but they were fairly annoying. A simple and quick phonecall in either case would have been greatly appreciated.
The packing staff were excellent, polite and I was very happy with their service.
"Will know how to do it better next time"
Will know how to do it better next time! While waiting for the goods to be shipped I enquired what was happening and was told I'd be contacted when they were shipped. If I had been told at the beginning, then that would have been better. While there was a customs clearance office at the destination, document clearance had to be done in Toronto (with the inconvenience of this being nearly two hours drive each way from the recipient's place of work) and apparently where to go to do this wasn't made very clear - however that is the other end, not this end. Next time I'll know to request clearance be done at the destination address. Eventually, everything arrived safely, thank you :)
"The service out of NZ was fantastic"
The service out of NZ was fantastic, but I am very disappointed that it hasnt been delivered as yet and that I am having to chase the operations department in Sydney to get a delivery date.
Although the customer service and communication side of our move was very good, we had a number of breakages that we were not expecting. I would recommend you to others but would advise them to expect damage to goods.