Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"communciation needs to be improved"
"Will know how to do it better next time"
Will know how to do it better next time! While waiting for the goods to be shipped I enquired what was happening and was told I'd be contacted when they were shipped. If I had been told at the beginning, then that would have been better. While there was a customs clearance office at the destination, document clearance had to be done in Toronto (with the inconvenience of this being nearly two hours drive each way from the recipient's place of work) and apparently where to go to do this wasn't made very clear - however that is the other end, not this end. Next time I'll know to request clearance be done at the destination address. Eventually, everything arrived safely, thank you :)
"The service out of NZ was fantastic"
The service out of NZ was fantastic, but I am very disappointed that it hasnt been delivered as yet and that I am having to chase the operations department in Sydney to get a delivery date.
"ar to many breakages"
The man that drove the furniture to Hamilton was exceptional and very helpful . One of the hired help from Hamilton didn't understand the law of gravity and I had to remind him that drawers fall out if tilted . Also there was a bit of a language barrier. Who ever wrapped China also did a good job. There were however far to many breakages and damage to furniture than I expected and having moved many times , including overseas three times I have never had this problem before.
"disappointed by the delay"
This is the third time we have utilised Conroy's for removal services, the first two occasions were excellent and rated 5 star. On this occasion there was one major issue, the commencement of the pick up was 3 hours late arriving, yes the dispatcher/supervisor advised us of the delay, but, 3 hours at the start meant an extra long and stressful day! It was not helped by the fact the weather became wetter & wetter as the day went on. We were told the truck/team would arrive between 8.00 & 8.30am they actually arrived between 11.30 & 11.40am, evidently they were tasked with slipping in a job on the way to Omokoroa [our pick up] and this "turned to custard" Following my request 2 extra staff were sent to delivery address to assist with unload, we were not charged for these extra staff which was appreciated, but, we still felt disappointed by the delay.
"receiving my delivery without notice"
The first shipping was great no issues, but the second one ended up very badly. Your local dispatcher was not very efficient and i end up receiving my delivery without notice on a start day morning.
"I would have rated you much higher if this damage had not happened"
Hi David, Thanks for the opportunity to provide feedback. First off, your staff experiance was top notcch. Quoting in Napier was prompt and efficient and provided me with a price bracket that worked for me.
Brisbane end was also pretty good, with great email contact at every stage. Your Brisbane office was smart and new, but not very well laid out to deal with a lot of customers. There were three or four seperate customer groups in the office/reception and waiting times were way too long, considering the number of staff on site. Everybody was hidden out in a back office?
My only other comment lets your handling staff down. In Napier all my goods were bubble wrapped. Among these I had three clear plastic bins of goods, but two of these had been dropped and were broken, breaking the glass picture frames inside one.
I would have rated you much higher if this damage had not happened
Rod
"not experianced staff"
I was under the impression the swing lift was both ends for the garage container but this woud have added an exra $1,100.00. communication not clear, Using work force people for loading and unloading when I thought I was using a professional service was not very good. Both ends the workers stated they had not done this before, they were nice but not experianced staff
very disapointed
Move out date.8/11/2016..move in date palmy 18/11/2016.it would be to your advantage if you reviewed the email exchanges post move in date.having used your services.5 times in the last 10 years.this time certain items normally bubble wrapped were not and the result 3 items.one 100years + old were damaged.really wilful neglect to a professional service any customer had the right to expect..we are very disapointed ...."you may agree.please advise.
"not much communication from the operations"
There was not much communication from the operations team after I requested. I had to contact despatch and follow up. I was upset that only one helper was provided for the delivery as my husband had to help off load, There should have been atleast 2 helpers. The truck driver Neil was FANTASTIC!
"Better analysis of the scope"
We have used Conroy in the past and had a better experience. This time we had booked a pack and move. We were moving from a five bedroom house and we were sent one packer! We had asked for boxes prior to packing day so that we could start to pack, and each time we were told 'no' as you were packing us. We ended up packing more than the packer on the actual day. We then had one truck turn up to move us, which was too small, and had to wait for another to become available. This was very stressful as it was setllement day and the people moving in were in the road waiting for us to get out, while we were waiting for another truck. We even contemplated getting a rental truck and moving the rest ourselves, even though we had already paid Conroys up front, prior to uplift!! To finish off, when we arrived at our new house, the removal men complained about the location and access to the house. I would have thought that Conroy's would have scoped out the destination location, as it was local, so that they were aware of the access to the house they were moving us too. At the end of the day, only the hard work put in by the men physically moving us, prevented us from asking for a refund! Unlikely to use Conroys again. Better analysis of the scope of the move by the assesor would have prevented a considerable degree of stree for all concerned.
"We were generally happy with Conroy's service"
We were generally happy with Conroy's service until the very last part of the move where one of your staff split Powerade on the carpet of the house we were moving from and did not have the courtesy to advise us. This was especially annoying as we had provided the drink along with lunch, and it cost us $25 to get the stain removed. We were further disappointed to find a number of paintings has not been adequately packed, some being damaged by moving around in the packaging and 2 having a large glass table top packaged between them with only 2 pieces of paper for "protection". We have already lodged a complaint with Conroy's and are currently trying to arrange an evaluation of the damage. Both the "use" and "recommend" questions above are only just a Yes and this mainly because we were very pleased with your service during a move in 2015.
There was confusion over the packing and pickup days. My initial discussions were for packing on one day, then removal the next day. The documentation came through for this, but I admit I didn't check it, thinking it would be what we discussed. I assumed that I would be phoned to advise if there were any changes to our original discussions. I organised a day off work for the packing day, and emailed early since I hadn't heard anything, only to be told the packing and removal were both scheduled for the following day.
The day of the move I was told that packers would be there at 8:00am, so I turned up just before 8:00am. No one arrived until 8:30am.
On the basis of the above I think communciation needs to be improved. Neither of the above were show stoppers for me, but they were fairly annoying. A simple and quick phonecall in either case would have been greatly appreciated.
The packing staff were excellent, polite and I was very happy with their service.