Customer Reviews

The gentlemen who delivered my goods to the property in Raumati were wonderful - very polite and helpful.  I am still unpacking as I am the only person in the house capable of doing so and I am still missing many items, including all of our bedding.  The team that packed the house in Gisborne could have done better.  I found an open salt jar which had spilled all over an entire box.  Ditto a box of couscous.  I found the bathroom scales in a box labeled pantry.  

I have come across damages which I would like to claim on the insurance.  The damages which I found prior to the team leaving on the delivery day are noted on the delivery docket.  Can I please have some advice on how to do so.  I am still waiting on a valuation of the glass bowl which was broken.

Hi there, we had a three men team. Two of the men Joker and Bubba were great. Joker in particular was absolutely fantastic. Were I writing a review on just Joker, I would give him 5 stars and absolutely recommend him to other people. He and Bubba were considerate, polite, respectful and thoughtful. Joker even took it upon himself to help package up our salt lamp which I really appreciated. Both Joker and Bubba were extremely professional. They handled our possessions with respect and care. They were understanding and accomodating of the fact that we had two very small children with us for the move. For example leaving the couch we were sitting on till last. They seemed highly organised and efficient. The third man did not introduce himself so I don't know his name. He was careless with our possessions. We had just purchased a new reclaimed time dining table, and he decided to get into the house over the balcony. The table was badly damaged and we are very disappointed. We had recently bought a wooden toy chest this also was badly damaged. We are upset, sad and angry. I don't know why, but the third man seemed to call the shots, the others followed his lead to an extent. I think the decision to move the table the way he did was a bad one. Were I reviewing the third man I would give him 1 star. He was however quite pleasant in manner, one time noticing that our 7 year old was crying he distracted her with a box for her. This was thoughtful and sweet and we appreciated it. I also must note that he carries huge loads, he certainly worked hard. Had our items been undamaged we would be thrilled with the move, would absolutely use you again and recommend you to all our friends. However the damage done is just to hurtful to be able to have faith in your company again. Thanks, Elizabeth 

I cannot fault the 2 guys that delivered our goods - they where extremely efficient, pleasant & well mannered. Unfortunately the same can not be said for the staff at your depot. I received a call to let me know a lawn mower could not be delivered as it did not fit onto the truck & would be delivered on Friday. I advised the caller, my cousin would pick it up. We were told to ask for Chris or Peter. On arrival at the depot he was firstly ignored at the counter, by 4 guys & a lady who where in full view of him. After asking for assistance to speak to Chris or Peter, Chris, being 1 of the 4 standing there, my cousin was told he could go and find the lawn mower in the yard himself. Fortunately another employee, who happened to be passing, offered to assist & he went out of his way to help.  Furthermore, I received a call on Friday afternoon, to let me know the lawn mower would be delivered on Monday, there seemed to be a bit of confusion when I said we had already collected it. Not very good customer service from the office side of things.

the only thing good was you arrived on time

Not entirely happy with the Napier side of my move. They damaged my door frame and wall paper in the lounge when moving sofas out. Various items were left and I had to keep constantly reminding them that they were going. Found a weed sprayer hidden behind the air con unit outside. Also they broke the mirror stand on my duchess. Not sure how the Nelson side of things is going to work out as my contents are still in storage. The lawyer held money back on settlement day due to the house being damaged.