Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
3 Stars
"The service was great"
"4 hours later than the estimate"
4 hours later than the estimate for pickup, and 4 hours later than the estimate for dropoff. All of these hours were spent needlessly waiting at the removal location. I realise an exact time estimate is not realistic but I'd expect something closer to +/- 1 hour.
The actual moving part of the Conroy service was very good, the waiting was not.
"waited and waited"
The service was excellent up to the day of delivery. When they said we will be delivering at 7.30 am in the morning, and I waited and waited, by this time it was 11.15 and I had to go out, so I rang ,no reply ,so I left a message, again when I got home, rang and left a message, and rang again about 4.30 and still no reply. 3 times no one came back to me, which I thought this was disgusting,bad customer service. Eventually it came ,and the delivery guy was very nice and said he was sorry for the mis-understanding, but ,it would have still been nice to have put me in the picture to say they was going to be late. Other wise it was excellent service and you kept well informed with my goods from England to New Zealand. Thank you
3 Stars
Staff were very obliging and efficient, hard working and thorough, did what they said they were going to do when they said they were going to do it. Half the goods went into Conroy's store, the balance to our temporary accomodation in Masterton. With the latter half it's disappointing to find that the dining table and a large leather recliner armchair both suffered substantial damage.
3 Stars
Unfortunately I was in a predicament where I needed to move out my house within 8 days. I received quotes from several moving companies (The Moving Company, Allied Pickfords, Crown, NZ Van Lines) which were between $600-$1000 cheaper but included a packing service which Conroy's did not quote. The other companies also sent a sales rep to view the goods before the quote. The other companies were unable to ship my goods on the specific day needed hence the need to choose conroys.
I did all my own packing of the goods as it was an additional price to have Conroys do this. The movers were very pleasant, professional and worked well and packed the truck swiftly and securely.
I still feel $3500 odd dollars for 1/3 of a 20ft container is an exhorborant amount of money to move from Christchurch to Auckland. While my employer will reimburse these costs it still feels like I have been ripped off.
Based on pricing and the low amount (not standard) of service I received for this price, I would not recommend or use Conroys for future moves.
"didn't seem particulary professional"
The moving team in Christchurch did not inventory at least half of my belongings. I was lucky that the team in Tauranga who unloaded the container recalled these items when I described them. Boxes were inventoried but almost none of the furniture which didn't seem particulary professional.
"Several items were damaged"
The teams who moved our stuff were great, but if there had been an extra person, both at the packing end, and unloading end, a hugh amount of time would have been saved, and it looked like a false economy to be short handed.
Several items were damaged, our samsung fridge, just one year old was dented in the front stainless steel door, which greatly marrs its finish, the same applies to a small electic heater. This is a design centric appliance, so a shame to knock it about.
My exercise bike followed on after Christmas, not enough room as I understand it, and no problem, but I did expect it to come with a folding table which had missed the first trip, so it would be nice to have that back.
With regard to the question of 'Would we use Conroy's again, and would we recommend Conroys' the answer is, with reservations, we have moved in NZ with all the large companies, and have had serious concerns, so in that contex the answer would be yes, but not without reservation.
"customer service and communication side of our move was very good"
Although the customer service and communication side of our move was very good, we had a number of breakages that we were not expecting. I would recommend you to others but would advise them to expect damage to goods.
"Communication could definitely be improved"
Chest of drawers broken. Fridge also damaged, scratched and a dent in it. Communication could definitely be improved on arrival time at Auckland.
"Overall an ok experience"
Overall an ok experience. I paid for the full unpacking and re-assembling service and I actually unpacked all my boxes myself and had to ask the guys to reassemble my furniture (and some of it has been reassembled incorrectly). Also my three-seater couch was difficult to get in the right room because of its length and the angles and doorways in the house - it was forced around corners and through doorways leaving lots of marks and scratches on freshly painted walls. Happy to send through photos.
The service was great the guys looked after us well, just disappointed it took almost 12 weeks for my shipment of household items and clothing that we really needed if not for that i would be your greatest fan...