Customer Reviews

Need improvement in customer management and communication as sometimes I had to send reminders to get a reply on my email. Had an unpleasant experience of a call with operations team regarding the delivery date. Tone was rude and not cooperative at all.

Christine, who did the quote, was great.  The guys who did the packing and moving were also good.  However, the coordination and communication were poor, to say the least.  I had to go back to the coordinator several times over the dates being wrong.  I was given no timings - I had to ask.  Whilst I am grateful that I didn't have to do the packing, some of the items wrapped and packed together were bizarre, to say the least.  The guys who delivered my stuff were unaware that they were supposed to put back together anything that had been taken apart (ie the beds, the dining room table etc etc).  I still have no washing machine, as this was not plumbed back in.  So from these points, your service was poor, to say the least.  Would I recommend your services on this basis?  No, I would not.

Delivery was a day late and was informed on the morning I was expecting the delivery.  This is not OK, especially when I've picked up the keys and started paying rent on that day and then had to find another place to stay.  I should have been told days prior, not the morning of.  However, I would like to make a big shout out to the crew that pick up the furniture in Auckland they were amazing, friendly and quick.  

I can't answer the last two questions honestly because they would be 'that depends'. I have to say the Tauranga team were amazing, exemplary and I hope they are well looked after and rewarded. A big shout out to them. However, it was as the reviews said about using Conroy to move from Tauranga to Auckland - the Auckland end of things let things down. I didn't receive half of my things, couldn't set up beds and therefore couldn't really start to unpack let alone work. It was a long weekend and then a neighbour said she'd seen a lot of belongings on another floor and they'd been there all weekend. So, even though the crew knew exactly where they were supposed to go they neglected to deliver them and left them on the wrong floor which we would never have known if we hadn't met the neighbour by chance. We were shocked and appalled, not to mention very tired and it has slowed down the whole move and heightened the stress. Plus impacted business. Doug was great in trying to help though.

Our move from Australia to NZ was generally hassle free.   The service of the Australian Crew was second to none - right from the time of quote with Gary, Rhonda who looked after the administration of the move was fabulous -  through to the guys who turned up for two days to pack and load the container.   Big shout out to them.  The wrapping and packing of our gear was amazing.  All furniture and items were wrapped so carefully and treated with care, there was an amazing attitude of the team - nothing was too much trouble and always with a smile.   Respectful and courteous - they really made a stressful experience much, much easier.   Communication with us was great overall - we knew every step of the way where our things were and what was happening without having to ask.   5 Stars Plus for the Australian experience. 

Things were not so seamless when handed over to NZ.    We found the communication with them really lacking - our ship didn't dock at Wellington as scheduled to unload so there were some anxious moments until we emailed and asked what was happening.    Our stuff was unloaded at Tauranga thankfully - but it would have been nice to receive an update about the schedule change without us having to chase up.   I guess we were so used to having had such professional and timely contact with the Australian side we had assumed it would be the same in NZ.

We were updated when our goods had cleared quarantine and the unpack team arrived on schedule.   Like their Australian counterparts they were cheerful and easy to deal with - but no tools with them!  Not even a stanley knife to cut packaging material, or tools to put the beds back together (services we had paid for).  Luckily we had one stanley knife we had carried over, and we managed to borrow another for the day.   But seriously? - how can removalists not have a bag of tools in the truck. 

14 items of furniture and goods were not in the truck.   It was all the items that NZ quarantine had inspected and cleared but somehow they didn't make it for delivery.  Conroys do have an Inventory list so we would assume it would be standard practice to check off the inventory as the truck is loaded for delivery?   It was all sitting in their Wellington warehouse thankfully, but it would have saved them having to do a second run to rural NZ to deliver the outstanding.   (Which also included our toolbox which would have been handy for them to unwrap and reassemble our goods in NZ on the first run).

Communication about our second delivery of missing items was poor.   It was us chasing Conroys - when are getting it? - rather than a quick email from them saying sorry for the inconvenience, we'll have to you etc etc.   

Would we use Conroys again or recommend them to others?    We would have no hesitation from the Australian side of things - but don't have the confidence that NZ would be as efficient with the wrapping, care and loading, and that little seed of doubt makes us hesitate.   Have to say the packing and delivery teams on both side of the ditch were absolutely great - friendly and helpful so no complaints there - but you need to lift your game with your NZ communication and maybe review your delivery practices.   This is why you have a less than 5 star review.