Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCommunication was not as smooth as I would have liked. I felt communication was delayed at times. I felt communication between the office and the delivery truck was missed.
As an ex-Napier family, we knew the Conroy family and have used Conroy's for three previous moves and have always had the highest regard for their services.. This last move however has been most disappointing. The staff were pleasant but the number of breakages, which we are stiil documenting, has been unacceptable. It has included several precious pieces of furniture and appears to be the result of heavy loads being poorly placed.
I would like to discuss these problems with a local representative before submitting a claim for the damages involved. In some cases, we simply do not know how best to go about repairs/replacements.
Our recommendations of using Conroys again or recommending the company to others are qualified recommendations - we would need to qualify our thoughts in each case.
The challenges were in the last mile - communication was challening, scheduling was difficut, items dropped off the delivery truck - which is a shame, because large parts of the service were actually really good - punctuality, courteous staff, email commmunication (prior to goods arrival in country), customs and MPI clearance.
First of all, the response from Lynn, the customer service representative, was excellent. However, due to a system glitch, we received two incorrect arrival notification emails under Lynn's name. This significantly undermined our trust in your company until we actually received the package. Secondly, when I received a phone call regarding the delivery time on the day before, I kindly requested to postpone the delivery by just one hour due to a work commitment. However, I was bluntly refused and told that if this time didn't work, it would have to be next week. On the delivery day, the delivery didn't arrive even at the appointed time. When I called, I was told by someone arranging the driver that there was a delay due to an accident on the motorway (which turned out to be a lie, as the driver later honestly informed me that he was delayed in loading the items). Moreover, because of my confirmation call, the driver had to park illegally on the motorway, causing further delay. I was then assured that the delivery would arrive shortly, despite being two hours late, with the remark, "Are you happy!" This whole experience was extremely frustrating, resulting in me canceling work and wasting half a day.
Found the level of care very poor.
Items delivered upside down despite labelling. A number of items broken despite adequate packing.
Unfortunately when moving our fridge into the kitchen they made x2 reasonable scratches on our brand-new wooden floor ( cost us a lot of money to put in ). Also hitting a new door on the way. I was really disappointed & upset.
I paid extra money to purchase packing and unpacking services, and also purchased insurance which actually requires the moving company to do the packing and unpacking for me. When my shipment was delivered, the movers with Conroy said they do not do unpacking or reassembly of furniture. I had to call the moving company I'd employed in Canada, who confirmed that the Conroy movers were supposed to unpack and reassemble furniture, and remove all the boxes afterwards. The move coordinator with Conroy sorted out the miscommunication with the movers, who then arranged to have 2 of them stay behind to unpack. The movers were very nice, but they did not have any tools to reassemble my bedframe and tables, so I had to find my own tools to unpack so they could do the reassembly. They were not able to reassemble my bedframe. Furthermore, they left a lot of boxes behind unpacked, and said I could just call Conroy to remove the boxes when I was ready. When I contacted Conroy to remove the boxes today, they asked me to flatten the boxes for them! I've paid the extra thousands of dollars for unpacking services, I'm quite annoyed that they should ask me to do their job for them! I already spent a good half hour moving all the boxes down to my garage so they won't even have to go up and down the stairs. Plus nobody even apologized for not communicating better to the movers to bring tools and unpack, and not doing their job properly.
We were disappointed with the complete lack of communication regarding the delivery of our goods into Christchurch. I had to make a number of calls to get any information whatsoever. There was no front footing of this by Controys to manage our expectations. There were a number of breakages that occurred during unloading of our goods in Christchurch, as well as the fact that the most important part of our bed was sent to Wanaka and therefore we could not sleep in our own bed until that was thankfully returned to us some 6 days later. So we believe that a better experience could have been had.
Whilst the guys moving were very nice, espcially the Napier guys most of my furniture had damages. Deep scratch, other bashes and bumps, nicks and scrapes. One chair completely broken. It was damaged before the removal and I put a sign on it to be handled with extreame care. Basket handle broken, butlers tray legs broken. Fridge was closed in storage which meant the mould inside was very very bad when it was delivered. It was quite disgusting. The delivery guys were so very quick I coul;d barely think where I wanted them to put anything. persian carpets rolled and then tape wrapped around them, not entirely happy with that - open to damaging them. Overall, not the best experience.