Customer Reviews

My experience was both good and bad. My move from Christchurch with Conroy was fantastic. I was very happy with the communication from the Chch team and the guys who picked up my belongings in Chch where lovely to deal with. My belongings in storage in Wellington proved to be another wonderful service and value for money. The communication from the Wellington branch bringing my belongings to Whanganui was poor. I did believe the email from Joanne stating she had "booked delivery to occur and that the operations would be in touch closer to the date" (as up till this I had not one issue with Conroy's communication). Finally getting a phone call the evening prior to my belongings delivery (after I phoned Conroy's to see what time to expect the delivery - I also have a job and needed to communicate with my employer so that I would be free to recieve the delivery) I feel is very poor communication on someone at Conroy's part. The driver who delivered my gear to my house was extremely pleasant and seemed to be a very nice person. The moving service from Conroys was a lift out and lift in deal. One man by himself was NEVER going to be able to carry my belongings into my new house!! Thankfully a friend of mine was visiting at that time (or my belongings would still be on the truck because I am unable to lift and the driver could not have carried them alone) and assisted the driver to carry my belongings in. I am extremely grateful to both the driver and my friend for their hard work but feel mega annoyed that the service I paid for was not the service I got! Also the truck hit the side of my garage when backing in to the driveway and there will be an insurance claim. 

We used Conroy to move a small amount of boxes (around 2 cubic metres) from Christchurch to Wellington. Several of the cardboard boxes arrived quite damaged (torn open at the corners or squashed on top). One of my large plastic boxes containing artwork arrived with the lid cracked. Luckily nothing was damaged as we wrapped everything thoroughly but it was obvious that care hadn't been taken, especially when some boxes were clearly marked 'fragile' or 'top stow'. I'd be hesitant to use Conroy for a larger move when even our small amount of boxes arrived in this condition.

Conroys were great fitting us into their schedule at reasonably short notice and the team – once they arrived – moved our furniture efficiently and cheerfully and with reasonable care. However it was not the moving experience we wanted. We had a small number of things to move but it was still a move to a new home and we wanted it to go efficiently and well. We'd also picked what we thought was a local moving firm to have all communications quickly shift to Wellington without explanation. We were told the van would arrive in the afternoon of moving day, but the day before the move we had still no communication on exactly when that would be. The morning of the move we had to ring and ask. We were told around one but that the guys had other things to do in the area first and it may be later. One o'clock came and went. Two. I rang at three. The guy on the phones apologised - said he'd been busy and was supposed to ring us and give a more accurate time. The van was around half an hour away dropping or picking something up and wouldn't be long. An hour later it pulled up. Not to our front door but to a container on the property, and they rang us from there. The notes the team were working to said all the furniture etc was in the container. This was not the case in fact as most of it was in the house and we'd been clear about that. The two guys were pleasant and cheerful after a long day – and knew what they were doing picking up and moving the furniture and boxes – but neither introduced himself or knew who we were or apologised for being so late. Moving is stressful in its own way – even a smallish move like ours (to an apartment) – and I think some basic courtesies are required. Giving an accurate ETA, updating the client if late, introducing oneself. As a result of the late start, we were very late arriving at our new place, which was difficult for us settling in and made for a long day for the Conroy team too. They'd been working for 12 hours when they left us and still had to get the van back to the depot. Seems too long a day to me.  For what we paid, I think we deserved a better service – less one of fitting in and more priority given to making the moving experience better from the client's point of view and better communications. Perhaps less of an eye on packing as much into the day as possible and more of an eye on client and employee needs. I have no problem with the guys in the van who did a good job in the end, and were pleasant throughout, but they could be given some tips on basic client relations. 

Ensure and insist that packers are trained in writing content descriptions legibly, left to right across the carton, using non capital letters and not over the top of Conroy print already on cartons. Labelling by the main packer was mostly unreadable and will make for a major problem when I am unpacking. Try to ensure the packer team remains the same if 2 days are involved to allow continuity and less confusion. Otherwise OK.