Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"everyone I was involved with were great"
3 Stars
Whilst I haven't received the 2nd load yet, the experience with packing wasn't as good as the 1st load.
Generally the 1st load was excellently packaged and the only breakages were photograph frame glass and a Chinese Bowl that had been broken on a previous trip.
I await to see what the next load arrived like
3 Stars
My goods arrived 27th march instead of 21st march. Been told 2 days in customs but not delivering goods to Glasgow until week beginning 17th April. Think that time from Southampton to Glasgow is excessive. Ive had to return to Netherlands from Glasgow as I came here to receive the goods into storage. Now I have to buy a further return flight from Amsterdam to Glasgow to teceove the goods sometime? 3rd week in April.
3 Star Move
As per our previous move delivery of cartons for us to pack was a failure. Total mix up on collction details and contract number. Submitted quotations on the number above and as then told it should ended in a B, therefore I had not submitted the contract. Producing the confirmation email of receipt of my acceptance of your quotation resolved the problem and the goods were collected as agreed. Need to get departments to agree to same quotation numbers. The procedures for entery into the UK changed on the first April. It was agreat pity that you did not warn that this could possible happen, as it required a considerable ammount of documentation from NZ to complete.
"Not impressed this was basic packing skills"
This was our first shipment of possible 3 to the UK. Failure to deliver cartons so we could start packing was not very helpfull. The packing and collection went well and to schedule. Goods received in the UK were mainly fine other than damage to a sofas wheels that were not protected and have to be replaced. The stero cabinet door which was glass was not protected and arrived smashed to pieces. It was not wrapped properly or removed and wrapped and just had written on the outside packing GLASS! Not impressed this was basic packing skills.
"Good strong guys"
Good strong guys but need to adhere to health and safety policies. Someof them were carrying large, havy items on their own which should have beena shared load.
Also, could you please advise all staff to be more appropriate in their choice of language and topics of converstaion regardless of whether or not they can see the client. Swearing etc may be commonplace in a lot of people's lives but I don't believe it's appropriate in the workplace and reflects badly upon the company.
They did a good job though.
"a little disappointed"
Was a little disappointed a couple of things were damaged, and the response from a employee was you'll have a builder mate that can fix that. Have moved alot with conroys never had a problem ever before. I guess they did well considering the wet conditions.
"The shift took too long"
The above questions are unanswered because I would share our experiences with anyone I was recommending the services to. It would be up to them if they choose to use your services. The side of my near new Fridge Freezer (which appears to have been dropped) is marked and paint off. The workers did not advise me. The operations manager went to the wrong house so workers and customers expectations were different. The shift took too long as they had to wait an hour for the second stage of the move and double handling took place. The Op's Manager told my husband he would ring me to discuss, I never heard from him. The next day the adjusted account came through without any conversations. Workers need to keep their energy up (be encouraged through the day to eat and drink). I am sure this is why this shift took the time it took.
"staff bickered"
I found some of the staff bickered all day and a stand in employee for the packing appeared quite dodgy. Our couch was ripped, a duchess scratched along the top and a ottoman torn. The man who quoted was very professional though and I would definitly recommend him.
"mega annoyed"
My experience was both good and bad. My move from Christchurch with Conroy was fantastic. I was very happy with the communication from the Chch team and the guys who picked up my belongings in Chch where lovely to deal with. My belongings in storage in Wellington proved to be another wonderful service and value for money. The communication from the Wellington branch bringing my belongings to Whanganui was poor. I did believe the email from Joanne stating she had "booked delivery to occur and that the operations would be in touch closer to the date" (as up till this I had not one issue with Conroy's communication). Finally getting a phone call the evening prior to my belongings delivery (after I phoned Conroy's to see what time to expect the delivery - I also have a job and needed to communicate with my employer so that I would be free to recieve the delivery) I feel is very poor communication on someone at Conroy's part. The driver who delivered my gear to my house was extremely pleasant and seemed to be a very nice person. The moving service from Conroys was a lift out and lift in deal. One man by himself was NEVER going to be able to carry my belongings into my new house!! Thankfully a friend of mine was visiting at that time (or my belongings would still be on the truck because I am unable to lift and the driver could not have carried them alone) and assisted the driver to carry my belongings in. I am extremely grateful to both the driver and my friend for their hard work but feel mega annoyed that the service I paid for was not the service I got! Also the truck hit the side of my garage when backing in to the driveway and there will be an insurance claim.
"overall not very happy at all"
We haved used you before and it has been good. This time the movers especially the youner one was very careless, bumping things around. Almost put our couch through ranch slider. Bumped our fridge into the door leaving a mark on the door frame. Generally didn't seem like he cared at all. Glad we moved all the more delciate things Bumped our couch on an overhang plus many other minor bangs and bumps. He was physically very tired. Where the older person in charge originally was excellent top marks. So overall not very happy at all.
Thanks
Grant
Unfortunately I had to trust the packaging of some delicate China items to Conroy removals Australia I paid for them to be packed as wasn't sure if they were packed properly. Conroy removals apparently didn't look at the bottom layer of items and didn't wrap them individually. I lost a couple of items from breakage as they were not wrapped. These were valuable memories, that cannot be replaced. Considering they knew these boxes were coming to New Zealand I thought they would have been securely packed. But other than that everyone I was involved with were great.