Customer Reviews

I chose Conroy for this particular move because of previous positive experience, but on this occasion I was dissatisfied with the level of communication from the Christchurch branch office in response to my queries about a number of matters, the detail of which can be discussed separately with Conroy Movers.

The service level of household chattel packing this time was not of the same high standard as in 2014, although the two men who carried out the removal and delivery did a good job.

When unpacking boxes after your movers had dropped them off a lot of the items inside the boxes were covered in dust. Covered to the extent that all kitchen items had to be cleaned.

Dust was so bad that it was inside the chest freezer which had been bubbled wrapped by your movers overseas.

There were a few dents and bumps but after all the moves that my items went thru that is to be expected.

As part of the move I also moved from car. As it needed to go thru compliance I used a company that was recommended by your company. The issue that I have with my car is EAS went to pick up my car and was given an entirely different vehicle to take. Why was the incorrect vehicle released from your yard???  I guess I was lucky that it was not my car that was incorrectly released !!!

I would like to thank NIcole Pinfold for the numerous emails and comunication/updates regarding my consignment from Australia to New Zealand.

However, once the consignment reached New Zealand for delivery the level and quality of communication was poor. I was contacted by Conroy and told my delivery was on the 11th of September at 9am to 10am, however the consignment was delivered at 11.30am after numerous calls to contact Conroy deliveries the morning of the delivery to enquire an estimated time of arrival (I was told I would receive a call back and then heard from no one) - there were no updates to let me know the delivery truck was delayed and no apology for inconvienance, which was discourteous and frustrating.