Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
"friendly and helpful"
Unfortunately the first lot in a 40ft container with our car suffered some damage. When the container arrived in Dunedin the container had already been damaged. It had a hole in it and some of the contents were also damaged, some broken items and some water damaged. It should have been photographed immediately and also the contents upon opening the container. This would have made an insurance claim much easier! Otherwisw, all the staff we dealt with were very friendly and helpful. The excess which came in a shared container was all OK Because of the first shipment damage I am reluctant to recommend your services.
"happy with the out come"
services was amazing when people picked up furnetire from my house and really amazing when they dropped it off to my new address. Other then that i had trouble getting a hold off them and was told my stuff would be there the day after but wasnt there till 6 days later. But i was still happy with the out come.
"still waiting for confirmation of the delivery date"
We are still waiting for confirmation of the delivery date to Southampton of our belongings to Southampton
"very disappointed with the amount of damage to furniture"
The sales lady was really helpful, the office staff where great. On the day the team of guys where very friendly and worked fast.
We are very disappointed with the amount of damage to furniture, the wall in the old house in the bedroom was damaged. they wheeled a muddy trolley through the flat and we had to scrub carpets before the new owners moved in. I can send photos of the furniture if required.
"The guys were quite rough"
The guys were quite rough. Just went to our a few leftover pieces into storage unit and struggled to open the door then when opened everything has just been jammed in and squashed with no sense of a plan. Very disappointed.
Things broken
I sent 2 boxes overseas. Both had breakable things inside and you were told to keep them upright. You packed them both into 1 box which is fine but you put one box on its side. So as a result things have been broken.
3 Stars
I've already received an initial contact about an as-yet unresolved item of damage to the house was returning to, but there are at least two other issues (missing castor wheel & damaged shelving) I'd aslo like to talk about.
"deep disatsfaction"
The low rating reflects our deep disatsfaction with your operations department. Our move was planned for a 9.00am start. This was confirmed to us by phone the day earlier. When your team did not arrive by 9.30am I phoned to enquire of your wearabouts and were advised that they would be then by 10.00am. Phoned again at 10.30am and were advised the team would be there at approx 11.00am, which happenned. The removal team apologised for the delay. The delay was poor as it required us to clear and clean the exiting property the following day.
We have no criticism regarding your removal team. They were very good. However the operation control was unacceptable as they did not have the courtesy to advise that they had placed a new job ahead of ours.
This was the third time we have used Conroys and the experience has left us with a sour taste and tainted the previous good work.
Regards.
Malcolm
MAYBE
would I use your services again, MAYBE
would I recommend your services to others MAYBE
Why Maybe? Because on the second day your guys turned up over an hour late. Which was an hour I can never get back. I will say they worked hard. (even your temp guy despite him not thinking things through or really knowing what to do) But I was and am highly that they were an hour late. We had appointments set up for the day which had to be kept. The stress for me was palpable.
"removal men were the best"
the actual removal men were the best, the rest of the service was very messy until I spoke to Scott who sorted things for me. Thanks
"terrific and outstanding"
We really liked the cheerful guys who did the actual move, they were terrific and outstanding.
I would like to speak to management about my experience with the two men who undertook my removal: Robin and Michael. I was appalled at the way Michael spoke to Robin and the things he said to him. At first I thought it was a joke, and I tried to lighten up the conversation, but over the 2 days I witnessed what I can only describe as bullying and demeaning behaviour by one employee towards another. In the end I spent as little time as I could at my house because I felt so uncomfortable. I was going to email management to lay a formal complaint, and I hope my concerns can be picked up and acted on through this feedback process. Thank you.