Customer Reviews

Of the three guys, one was awesome and he loaded the truck with great care, one was experienced but he had no idea of space and was rough with the big items crashing a couple of times even after I advised him of how the items were moved in last time (he tried the opposite and had to redo the way I guided orginally).  The third guy seemed new on the job and was carrying one small item at a time, he also had no periferal vision so couldn't judge what was around him well.  The move took at least an hour more than I believe it should have and they were rough on some items.  I have used Conroys before and found them fantastic and I have used other movers and had no worries, so I feel I am pretty realistic about what I expected from this move.   

Unfortunately there were a few hiccups on the New Zealand end of my move that left my belongings languishing in a warehouse for a month. When the Napier staff were notified they were all very helpful but it took 3 visits to their offices before my possessions arrived after being in Conroy’s hands for almost 10 weeks. The delivery that was finally received was missing an item that we only discovered when we returned to Conroy’s Napier offices to return an additional item that was delivered from someone else’s delivery. Whilst everyone involved has been very pleasant and helpful and I would consider Conroy’s for future moves I would do so hoping that the mistakes and delays that accompanied this move were the exception not the rule.

Several large items left behind. Rug, metal filing cabinet and ebike which we had to deal with. We noticed damage to washing machine (dented) as being moved. We hope condition / drop off after storage is better handled.

The day before the move I was contacted on the telephone by the depot in Auckland to be advised the van would be coming at the end of the day, rather than what we had specifically arranged in the morning. Admittedly, after I had a spew, the arrangements were changed, but being told that I shouldn't have believed to the sales rep was poor customer relationship management, and it achieved little but to throw fuel onto the flames. Also the other thing that has annoyed me is the labels you guys use, which are the ones that don't peel off nicely, so I have spent hours with turps rubbing sticky residue off everything. Also, the removal guys did not possess basic tools such as screw drivers and allen keys to dismantle stuff. The crew on delivery in Wellington were awesome, and deserved the crate of Heineken I gave them. Even though I gave you 3 stars (which should really be 3.5 stars), I would use again becuase the price was good, and you met the pick up & drop off dates promised, and nothing was broken.

Excellent service from start to finish communication was great and very affordable and competitive shippjng costs. Will be using this company again to ship my car back to NZ in July. Keep up the great work guys!!