Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
"Professional and efficient"
Very professional and
I was very happy with the service. Professional and efficient.
"Took a little longer than anticipated"
Overall our experience was good. Took a little longer than anticipated. But would recommend conroys to others
"rough with our property"
I would recommend to others BUT with caution as when loading the truck, one of the movers was rough with our property causing our tv cabinet to be broken (which money was reimbursed for this) and trying to drag our 3 seater out the door by himself and not caring about our furniture or house, to which I had to ask him to take more care. Also would advise the stickers that are used to label all items, be placed on the rear or underside of furniture as ours were stuck on the middle of some furniture items and they are hard to remove.
UK Agents Haven't Contacted Me
I have used Conroys many times and will continue to do so. However your agents in the UK have not contacted me despite a number of attempts and I have not received my goods Can you please follow up with them
"nothing broken"
There seemed to be some problems in the initial stage of this shipment but in the end everything went well, nothing broken and the delivery people in Australia were particularly helpful. Thank you
"quite happy with the experience"
As yet no information on when theconsignment is ready to be picked up. Otherwise quite happy with the experience.
"very mixed experience!"
I had absolutely excellent service from Deborah who quoted the job and liaised with me throughout. She was flexible and responsive and a standout employee. However after that things went a bit wobbly. On the day of the move while the guys were very helpful they really need to brush up on professionalism. I was moving out due to my mum's bereavement after 32 years in my house and didn't really need to hear the vivid, expletive laden (nxxxxr/mxxxr fxxxr etc), gory stories of their mate's latest MMA fight all morning. More concerning was that I kept hearing comments the van was not being packed properly and that their colleague "didn't know what he was doing". This turned out to be true when damaged item after damaged item was pulled out at the other end. When I looked in the truck I saw clearly labelled fragile boxes squashed under book boxes, and other boxes jammed in until crushed. Three items of furniture were also damaged, one beyond repair. I am actually too scared to open some boxes as I have already had bits of broken china fall out. Your off load colleagues (Sam and Ra) were more professional and focussed and did what they could to deal with a difficult and awkward situation. They also expressed concern - a number of times -that the load did not seem to be packed correctly. I cannot do much about the damage. I packed it myself and had my own insurance which is not worth triggering. I will say that the damage was not a result of my bad packing, or handling per se but there were definitely issues with loading as confirmed by two lots of your staff. All in all a very mixed experience!
Had to call to find out time
The removal men where great .the women I delt with before hand was not ,she forgot to send packing boxes and emailed me she would let me know what time truck would arrive.by 3pm the day before I had not heard and then had to ring up myself.the before was not great but removal was fine.
"easy to talk to to organise things"
Thanks for the good work. The guys (Adam, Scott, Steve) were very friendly, easy to talk to to organise things. There were a few things left in the house so they probably needed to do a final sweep of the place before they left, and we did need to organise to get a key back which they forgot to give back to us (and we didn't ask for again before they left) - but we got that sorted without too much more trouble the next day. Thanks again though, God bless
Was a bit of a struggle to get my stuff delivered because the company in the UK had not paid you. I don't feel like I should have been involved in that conversation. You did resolve it quickly and politely and I took receipt of my shipment.