Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFound the level of care very poor.
Items delivered upside down despite labelling. A number of items broken despite adequate packing.
Unfortunately when moving our fridge into the kitchen they made x2 reasonable scratches on our brand-new wooden floor ( cost us a lot of money to put in ). Also hitting a new door on the way. I was really disappointed & upset.
I paid extra money to purchase packing and unpacking services, and also purchased insurance which actually requires the moving company to do the packing and unpacking for me. When my shipment was delivered, the movers with Conroy said they do not do unpacking or reassembly of furniture. I had to call the moving company I'd employed in Canada, who confirmed that the Conroy movers were supposed to unpack and reassemble furniture, and remove all the boxes afterwards. The move coordinator with Conroy sorted out the miscommunication with the movers, who then arranged to have 2 of them stay behind to unpack. The movers were very nice, but they did not have any tools to reassemble my bedframe and tables, so I had to find my own tools to unpack so they could do the reassembly. They were not able to reassemble my bedframe. Furthermore, they left a lot of boxes behind unpacked, and said I could just call Conroy to remove the boxes when I was ready. When I contacted Conroy to remove the boxes today, they asked me to flatten the boxes for them! I've paid the extra thousands of dollars for unpacking services, I'm quite annoyed that they should ask me to do their job for them! I already spent a good half hour moving all the boxes down to my garage so they won't even have to go up and down the stairs. Plus nobody even apologized for not communicating better to the movers to bring tools and unpack, and not doing their job properly.
We were disappointed with the complete lack of communication regarding the delivery of our goods into Christchurch. I had to make a number of calls to get any information whatsoever. There was no front footing of this by Controys to manage our expectations. There were a number of breakages that occurred during unloading of our goods in Christchurch, as well as the fact that the most important part of our bed was sent to Wanaka and therefore we could not sleep in our own bed until that was thankfully returned to us some 6 days later. So we believe that a better experience could have been had.
We had 2 items damaged one an MDF shoe rack no longer usable the other an antique Kauri writing desk with a stool. The side door of the desk was ripped off the hinges. Your staff apologised for the damage but the antique desk will require a furniture restorer to repair it. This item has been in the family for 4 generations and has sentimental value to us. This item has traveled successfully with us for over 20 previous moves.
My score reflects this damaged apart from the damage your staff were lovely and very accommodating.
Our experience with Conroys was very mixed. It was good dealing with Nathan in Hastings who quoted the job, and all the admin people. The men who picked up our belongings in Hastings and the men who delivered them in Wellington were pleasant, and appeared to be careful. We were very impressed with the way the men in Wellington managed to get a large dining table up some awkward stairs without damaging anything. But there were 2 problems.
First, when we booked the service, we were given an uplift time of 8am. Then, on the day before our move, we were informed it would not be 8am, but late morning. It ended up being after lunch. We were very lucky this did not cause a problem with the man purchasing our property, who was entitled to possession for a few hours before we were able to move out.
The second problem was the damages. Two couches had their upholstery worn right through from the way they were strapped in. One couch had the pattern of the protective blanket imprinted onto it. The top of an old sewing table was disfigured after it had a very heavy box of weights placed on top of it. And that is on top of all the minor things you might expect.
We were informed that the company would get in contact with us regarding the damages. But it has been over a week and we have heard nothing.
As a regular user of your company's services, your service on this occasion was not up to the usual standard I've experienced in the past. Two packers turned up the whole house should have been packed up within 8 hours, one packer was clearly inexperienced and never made it out of the garage, so the packing was not finished that day. The following day was move-out day, instead of your truck arriving at 8am to transport my furniture, it got pushed out until 12 noon to allow one packer to return to finish off packing. The truck then didn't arrive until 1.30pm, and there was over an hour delay getting a second container to pick up 11 items which wouldn't fit in the first container. This held up the new owner of the house moving in, truck with second container didn't leave until 3.45pm. At the unload point 6 weeks later, I'd booked the truck to arrive at 12 noon, it didn't arrive until 2.30pm. We have a house lot of furniture to pack and uplift in Taupo later on this year, I hope that the agreed truck times are adhered to next time please.
Tim was awesome with packing, but unfortunately several of my special ornaments were broken from poor packing and a lot of the furnitures corners had chips in them as they were not protected properly, and then driver broke a statute in the driveway.
A little disorganised, Had to pay for their half hour lunch break. Reasonably happy
Im still waiting for my delivery its been 4 months since start of Nov.
First of all, the response from Lynn, the customer service representative, was excellent. However, due to a system glitch, we received two incorrect arrival notification emails under Lynn's name. This significantly undermined our trust in your company until we actually received the package. Secondly, when I received a phone call regarding the delivery time on the day before, I kindly requested to postpone the delivery by just one hour due to a work commitment. However, I was bluntly refused and told that if this time didn't work, it would have to be next week. On the delivery day, the delivery didn't arrive even at the appointed time. When I called, I was told by someone arranging the driver that there was a delay due to an accident on the motorway (which turned out to be a lie, as the driver later honestly informed me that he was delayed in loading the items). Moreover, because of my confirmation call, the driver had to park illegally on the motorway, causing further delay. I was then assured that the delivery would arrive shortly, despite being two hours late, with the remark, "Are you happy!" This whole experience was extremely frustrating, resulting in me canceling work and wasting half a day.