Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI have used your company a few times now and this recent move was the first time I was dissatisfied. The guys didn't introduce themselves, one in particular was careless and unmotivated. I had numerous things damaged or just broken (again this has never happened before). I watched boxes labeled fragile do not stack be stacked. I watched boxes fall off the trolley then hear broken glass, my sons chest of draws were massively damaged not scratched actual chunks taken out. They also left items at the removal property. All other aspects of the business is good but these particular guys were not good and let the company down in my opinion.
I was pleased with Conroy on the New Zealand side of things, helpful and easy to deal with however at the delivery end your partner company was very poor, they were unprofessional, rough with my things and caused damage to three items and I would not use them again.
Would be nicer if Conroy solves all problems which broke the house's belongings without the residents effort and time.
Overall it was a reasonably good experience...... the objective was met! The movers were friendly enough but it took quite a while for them to get the truck loaded. On arrival at our new location things went smoothly until the very end....... one guy was not careful enough with our tall glass display cabinet! it was already off the truck and had obviously not been wrapped in a blanket. He attempted the move into the house on his own, and while trying to get it on a trolley one glass door flung open and smashed causing some damage to the woodwork as well! In our opinion, this was unprofessional to attempt to move an unprotected tall glass cabinet single-handedly! Two people should have moved this into the house and it should have stayed blanket-wrapped until in its position. Such a shame after a long day when tiredness kicks in! Since we did not have full transit insurance (too expensive) we would appreciate a contribution towards the repairs that recognises Conroy's responsibility for this error in judgement! This obviously impacts on our feedback, recommendations and the way we talk about our experience with other people.
Another area for comment is regarding communiction - I called a week before the move as we hadn't had any follow up after a month. It was confirmed the date of the move was as discussed and we would receive email or text message to confirm the arrival time. We received two texts - one for 9am and another for 11am! The truck arrived at 7.15am ready to load up!!
Would like to give this 3.5 stars but that wasn't an option. We really appreciate the communication, promptness and price of Conroy Removals, all employees have been great to work with. We did, however, find a few things broken or missing that were not due to our own packing, as well as being given something that wasn't ours, which could easily have been prevented with a little bit more care. The missing item was retrieved with some investigation and this was much appreciated. broken items:- mirror smashed- back of cupboard damaged- underside of dresser damaged by the truck dolly- coffee table sides had to be reglued- bedhead leg came off- lamp fixture damaged
Your communication is good, unfortunately our delivery was held up by Cook Strait sea conditions,which was out of your control, this did cost us over $500 in extra airbnb accommodation.
The Auckland team knew their stuff and had systems in place. When it came to Dunedin delivery,
Glenn was working with two nice young kids, one of whom lost a trolley load off the ramp at the back of the truck.
I was happy with the pricing and your removal and delivery staff. They are friendly. However it was annoying that a few of my stuff were damaged and I only found out when I unpacked. One of the armchair legs is loose and cannot be screwed back properly. The plates flap on my bbq was damaged. The bicycle handles were not returned to its original condition. Some plant branches were broken and garden ornaments broken. Though they were insured, how do you claim for each stuff as there is a $250 access on any individual items and another $250 access if not professionally packed. So it's very difficult to make any claims as the claims threshold is too high. On hindsight I shouldn't have insured as the money saved on insurance would have been enough to compensate for these damages.
Pick up truck arrived two hours early. There was no communication or ETA about this. The packing list was diifferent to what I had requested ( 3 x 3 seat sofa) instead 3 x sofa?? . Website said " wrapping of tables etc but this was not done instead just loaded onto truck with a few blankets. They seemed short of ropes. I had to give them my own straps to tie the furniture down.. I never got the straps back. Only two guys came to do pick up and in my mind this was not enough. Offce team were great to deal with however I feel operations need to improve.
Better delivery time once in the destination country would be good.
No items were broken bar one jar so that's a plus.
The actual "moving" was done well, however communication and time management was quite poor. The initial removal was scheduled for 10 am, I was called shortly before then and told the driver was delayed and would arrive by 12:30. I was told this new timeframe was firm as I specifically asked if it was an optimistic or realistic arrival time and was told the driver would definitley arrive by 12:30. I then personally called Conroy Removals at 12:34 to learn the driver was on his lunch break and wouldn't arrive until after 1pm. He arrived at 1:15. I have no issues with the driver's service or work, it is the communication of his arrival time and dispatch providing me misleading information that really hampered my schedule and other logistics around the move that day (as I had to drive the 3+ hours on both ends of the trip to the destination point).
Although the driver arrived at 1:15, it was at least another 30-45 minutes before his helper came and so I personally helped move the belongings to the truck because the move was now 3 1/2 hours behind schedule and I still needed to drive to the destination point that night. I would never have imagined there would be a crew of just 1 person on-site.
On the delivery end, the driver arrived on time at 9 am, but again his helper didn't arrive until about 30 minutes later. I volunteered again to help unload which was not a problem, but the fact that the driver was left on his own to move belongings without assistance on both ends of the trip was problematic. I would like to note all three of your staff (the driver and two movers) who handled moving my belongings were professional and friendly and worked hard when on-site. It's just that the time management and communication around time was extremely disappointing and was very poor customer service. The lack of timeliness made the logistics of my move much more difficult than it should have been. I understand delays might happen, but the communication related to delays was inadequate. Especially on the removal side of things when I was called a little after 9am to tell me the movers that were supposed to arrive by 10 am weren't coming until 12:30. This means Conroy Removals would have known there would be a delay long before 9 am and could have alerted me sooner. To then have the 12:30 firm time be delayed again (because of a lunch break -again a known factor in advance) was very disappointing as I specifically asked if the new 12:30 time was a real estimate or an optimistic one. To then not have a second person on-site to help the driver till nearly 2 pm (4 hours after the 10 am initial planned time) was not the type of service I had expected from Conroy Removals in relation to the cost of this move.
Impressed
I was booked for 12-1230pm and I confirmed the booking the day before. No truck arrived. There was no communication. There were no callbacks to my messages. I emailed accounts and asked for her help. As a result I was phoned back and given an apology. When the truck arrived the guys were absolutely fabulous, polite and very helpful. They were extremely careful with my furniture. I was very impressed. I will use Conroys again on the strength of the very helpful administrators and the removal crew.
Took no notice of my request to have resources onsite by 8:00am. Was advised the day before that they would arrive at 9:00am. Reason I had requested 8:00am was that painters were due at 8:30 and the house needed to be clear of furniture. The 2 guys eventually arrived at 9:45am.
Billed me for 2 hours when the job took only 1 hour. Conroy eventually credited me the extra 1 hour after I asked the reason why 2 hours.
The 2 guys who arrived were fine. The job was completed with no issues. A further booking for 30/07 has turned into another fiasco. Tilme will tell whether it's a disaster or can be recovered by your team.