Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCommunication Needs Improvement
3 Stars
One of two fine side tables with inlaid marquetry has been damaged beyond repair.
Room for Improvement
Disappointed
Was disappointed with the service particularly the unpacking and broken items. One of our large glass lanterns wasn't even packed properly just placed in a box with no bubble wrap to protect it, hence it was broken. Same with a chest of drawers the leg was broken off and we have a few other items broken too. At the other end even though we had requested and paid for the unpacking service, when we arrived we found that the majority of boxes and items were still packed up, and this took us a long time to unpack not to mention storing all the packing materials. Conroys did come and collect the packing materials a few days later
Room for Improvement
Would suggest there is room for improvement here. The delivery was 2 hours late due to an incident on the motorway but we would have appreciated a call just to let us know. The delivery men complained our goods were too heavy & that they would be taking it up with the Australian side of the operation.
Satisfactory Service
On the whole, I was satisfied with the service. However, I have a concern about when the property was delivered to my new apartment in Wellington. At the start of unpacking, your men used one of the large potted plants (with a ceramic pot) from the apartment building foyer to keep the front door open. At the end of the service, and once the men had left, I went outside. When I did, I found the large ceramic pot was broken and had been left in the foyer. I also found the front footpath had dirt etc that had not been cleaned up. I cleaned up the front footpath and brought the ceramic pieces into the foyer. Your men had not notified me prior to leaving of anything that happened vis the potted plant. I also let the apartment building manager know what I had found.
3 Stars
With half the packing done there was a shortage of boxes, necessitating the packers to load soft items into the truck directly in black plastic bags. Arrival at destination was swift but the load had gotten wet with boxes and furnishings coming off the truck wet. A large bookcase was dropped on the truck, completely destroying it. No follow up from Conroy directly except via these feedback forms.
Mirror Left Behind
A Large Mirror was left behind at 15Lyndhurst Rd Tawa are you able to pick it up and deliver it rto 29B Hinau St Tawa
"overall Conroy did an ok job"
overall Conroy did an ok job my suggestions are e aware pfiMy experience with Conroy was quite good reasonably prompt response to my query and date booked. It was difficult for me because I couldn’t be there during the assessment or the loading. Therefore some items were missed. I gave a date for delivery as the latest date which was the date it was delivered I now understand it could have been delivered earlier so when you are making a booking it’s something to be aware of. Follow up on my delivery was abysmal I requested a quote on the items that had left behind and 4 weeks later I’ve had no response. I was told there was limited space in the container but at delivery there was ample space for more items. I suggest you ensure you are present either st the assessment and or at the loading. If not then get them to send you a photo of the house with any remaining items. Overall Conroy did an ok job for a move from the Wairarapa to central Otago and the price was about right compared to other quotes.
3 Stars
Once the boys arrived the service was great, they were pleasant, helpful and got the job done very quickly.
The lack of notice as to when they were due to arrive was the problem. It would be helpful to have an estimated time of arrival given at the beginning of the day that way I would have taken a car load over the new address well before they arrived. Instead I was unloading at 6:30 at night - in the rain.
An opportunity for improvement perhaps. Despite this I would use again.
3 Stars
Firstly I would like to say the Packer in Napier was brilliant. He did a great job and the work he did (including packing 2 pictures across the face of my antique clock prevented more damage than occurred). He made only 1 mistake - putting a pottery statue in with some metal statues (but I too thought it was metal until it was damaged), which would not have mattered if the Movers were OK. He had a large 4 bedroom house to pack alone, so next day some of the Movers helped - mistakes were made (like bed bolts, see below)
My largest concern was with the Movers (can't tell if it was Napier, Wellington or in the middle somewhere). Here are the major things that were wrong.
1. I knew we were in trouble when several of the boxes moving into the new house were bashed at the corners or in a couple of cases ripped down the sides.
2. A Bedside cabinet had something heavy (like the foot of something) placed on it which went right through the top. This is beyond repair and will involve getting 2 new bedside cabinets.
3. An antique clock wrapped in fragile wrap had something heavy on it to the extend it went through the wrapping. Thank God the packer had protected the clock face But the wood above the face in indented.
4. A glass shelf wrapped in fragile wrap has taken a heck of a knock to beak away at least 5cm strip from a corner (thick glass so when wrapped that was a heck of a knock)
5. A bookcase has had it's back pierced. Again a knock or heavy object?
6. The statue mentioned before, well wrapped had an arm sheared off and a small mark to the head. Only way I could see this happening from well wrapped and in a box is a violent dropping of the box or slammed against something.
7. Framed certificates and a picture mural, all wrapped and in boxes had glass broken in the frame. Fortunately only broken glass and the certificates / pictures underneath were unharmed.
8. All but 1 bolts that make up one of the beds is missing. The 1 bolt we have was on the floor beside the bed frame. I can only guess they were left loose on the frame and are lost in transit. At this point I have no idea where we will find replacements and are 1 bed down atm.
9. Dowels were left in bookcases and some also disappeared in the move.
We have taken our possessions, including the antiques to Britain and back as well as 3 moves in New Zealand without a scratch or a dent. Well most of the above is minor damage (but some items will need throwing out, repair or replacement) it does not sit well with us that once out of our sight our goods were not treated with respect and care.
3 Star Experience
The reason I have scored your company at a 3 and wouldnt recommend is because of our experience with the team who moved us out of our house in Havelock North.
They arrived late.
Only 2 men available for a 4 man job
Our calls to the local office were met with excuses by the manager who explained that people were off sick and that was why the team was a man down. That's understandable and happens but not our problem!
The manager was amazed that we would want to vacate the property before 6pm that evening
More men arrived 1.5 hours later after 2 polite but directive calls from us
Team expressed a negative attitude about the company and their manager repeatedly
On a number of occassions I requested a team member carry furniture with a mate not becuase he couldnt handle the weight but he was unable to control the item properly which resulted in damage to walls, doors and the furniture. (On unpacking our wooden furniture in silverstream I found every item to have a new dent or scratch)
One team member worked efficiently and non stop. The other team members needed constant supervision otherwise they would chat and loiter and as no one seemed to be the supervisor this fell to us to do.
They were all friendly and polite but their attitude to work resulted in us having to actively manage the move so that we could leave at a reasonable time so our buyer could move in.
All of this was unnessary as we could have moved out any day that week and had explained this to the agent wo came to quote for our move.
We feel our needs as a customer weren't taken into consideration and we were caused easily avoidable work and some stress.
We'd have appreciated a phone call at the start of the day explaining the crew problems and assuring us Conroys were doing everything they could to ensure our move went well.
By contrast we had a great experience with the team who moved our contents into the house in Silverstream. They were considerate, efficient, kept us well informed and were willing to accommodate us.
All phone calls to the helpline and emails came promptly no problems with billing and all other paperwork.Your online service is very easy to use and confirmation came promptly
The storage experiance was trouble free.
Communication was not ideal - I had to follow up with the depot on multiple occassions to arrange pick up after the initial delivery date was missed. People were friendly and engaging - when I could get hold of them - and the move itself went fine but not being able to get hold of people was frustrating. Not sure if I would use again.