Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHad a lot of broken items
Move Was Fine
It was fine, but disappointing to have to pay minimum 3 hours when the job only took 2 hours max.
Ill Prepared
The guys showed up unaware it was a split move. They were ill prepared for wet weather and it was very wet. The ferry truck that was despatched to support the main truck which could not get up the driveway at the new property, was also unable to get up the driveway party due to excess surface water but it was the wrong truck for the job as it was too big as well. In the end out entire pickup was taken back to the Conroys depot and we had to find overnight accommodation at a neighbours place. The guys turned up the next day and completed the job other than we understood they would unwrap the items they had wrapped but they did not. The guy who did the wrapping on day one did not return on day two so that might have been the reason. Trevor was the main man and he was great as were the two other guys who were here on day two.
Part two of our move is scheduled for Monday May 7th. Unfortunately we have a different driver coming. We have repeatedly asked for specilist wrapping material as promised by your assessor but nothing has arrived as yet. We are optomistic sufficient wrapping will arrive Monday.
3 Stars
We were happy with the overall move however we didn't appreciate them using our stuff for packing/ repacking storage boxes into other boxes/ mixing rooms in different boxes/ unloading boxes into wrong rooms after we had all boxes room coded/ helping themselves to our bottled water that was stored in the garage without asking.
3 Stars
Apart from being late and going to wrong address the move itself was good.
"went without a hitch"
The removal on 16 April was of our fridge and washing machine. The fridge was slightly marked during the move and when placing it in it's new position some marking occurred to the wall adjacent to the new location. Not enough damage to warrant a claim. The remainder of our goods were removed on 17 April and went without a hitch. I appreciated that the movers called for back up rather than attempt to move a piano by themselves with the risk of damage.
A few small issues that added to the stress of moving
The time origianlly agreed on for the truck to arrive at my place was 8am. I received a phone call the day before, advising there was a small job that would be done first so the time would change to between 8.30 and 9am. I was fine with that. It was after 10am before the truck arrived, I was not fine with that. This was not the fault of the removal men that the job took longer than thought. It was annoying to me to be waiting and then the natural consequence was not finishing until later in the day. I was told they would bring a box to put my television in, which I phoned and reminded the office of the day before. No box was provided. Perhaps small things but added to the stress of moving, they were annoying and seem inefficient. The removal men did an excellent job, they were careful and efficient.
PLEASE NOTE: In order to submit this feedback I HAVE to select either yes or o to the use your services again and recommend. I would prefer a third option of MAYBE or PERHAPS.
"unnecessary damage to our belongings"
As a Kiwi I find it very distasteful to say that the Australian side of our move with Conroys far superior to here. So far we are up to delivery no3 and still do not have all our items. Oh MAF have had them. Yep they did but that was weeks ago. You've had our gear in storage for over a month. We have also had totally unnecessary damage to our belongings. Upon opening one of the containers we were meet with a tangle of our garage racking which in turn gouged a table and broke it's legs. Couch leg broken,speaker stands destroyed. The packing of this container was to me done with absolutely no regard for our belongings. Sure we are insured but now Im faced with a day at best running around to get quotes. By the way thats not all the damage. Time to have a talk to your packers.Cheers Dave Butler
3 Stars
"Would have been more happy if they had provided tools"
All in all a good move however there were some rub marks on bar stool legs and bedside tables as they were not wrapped / covered prior to the move. The Dryer sustained a chip in the paint on the top of it due to some object being placed directly on it and subsequently rubbing the paint off during transit. More specific detail on the contents of boxes would have been preferred, especially with kitchenware.Items were packed exceptionally well. Packers and movers were extremely helpful, they set up the bedframe and table when unloading. Would have been more happy if they had provided tools.
Mixed Bag
Hi the guys that pick up in Waiheke first class really great Whanganui the driver arrived on timthe helpers were inexperienced they have damaged my bedroom dresser one very sentimental figure packed in a blanket and pillow is totally smashed in half mirror antique chipped all in the same box that was dropped they were on time fast but the young guy tried hard,the other chap smelled and was not in good shape for this try of work.
Very Good Service Team
2nd email response. The service from the team was very good. I will wait for the feedback before pauying the outstanding amount of $270 as per invoice number 1214092
Thanks
I had someone else's items in my delivery. Hoping that none of my items ended up in some body's shipment. Had a lot of broken items... Boxes were definitely dropped.... Not too happy