Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
Slow
Found the loading and unloading slower than the last company we used and had a few broken items
Communication Needs Improvement
Communication was not ideal - I had to follow up with the depot on multiple occassions to arrange pick up after the initial delivery date was missed. People were friendly and engaging - when I could get hold of them - and the move itself went fine but not being able to get hold of people was frustrating. Not sure if I would use again.
3 Stars
One of two fine side tables with inlaid marquetry has been damaged beyond repair.
Room for Improvement
Disappointed
Was disappointed with the service particularly the unpacking and broken items. One of our large glass lanterns wasn't even packed properly just placed in a box with no bubble wrap to protect it, hence it was broken. Same with a chest of drawers the leg was broken off and we have a few other items broken too. At the other end even though we had requested and paid for the unpacking service, when we arrived we found that the majority of boxes and items were still packed up, and this took us a long time to unpack not to mention storing all the packing materials. Conroys did come and collect the packing materials a few days later
Room for Improvement
Would suggest there is room for improvement here. The delivery was 2 hours late due to an incident on the motorway but we would have appreciated a call just to let us know. The delivery men complained our goods were too heavy & that they would be taking it up with the Australian side of the operation.
Satisfactory Service
On the whole, I was satisfied with the service. However, I have a concern about when the property was delivered to my new apartment in Wellington. At the start of unpacking, your men used one of the large potted plants (with a ceramic pot) from the apartment building foyer to keep the front door open. At the end of the service, and once the men had left, I went outside. When I did, I found the large ceramic pot was broken and had been left in the foyer. I also found the front footpath had dirt etc that had not been cleaned up. I cleaned up the front footpath and brought the ceramic pieces into the foyer. Your men had not notified me prior to leaving of anything that happened vis the potted plant. I also let the apartment building manager know what I had found.
3 Stars
With half the packing done there was a shortage of boxes, necessitating the packers to load soft items into the truck directly in black plastic bags. Arrival at destination was swift but the load had gotten wet with boxes and furnishings coming off the truck wet. A large bookcase was dropped on the truck, completely destroying it. No follow up from Conroy directly except via these feedback forms.
Mirror Left Behind
A Large Mirror was left behind at 15Lyndhurst Rd Tawa are you able to pick it up and deliver it rto 29B Hinau St Tawa
"overall Conroy did an ok job"
overall Conroy did an ok job my suggestions are e aware pfiMy experience with Conroy was quite good reasonably prompt response to my query and date booked. It was difficult for me because I couldn’t be there during the assessment or the loading. Therefore some items were missed. I gave a date for delivery as the latest date which was the date it was delivered I now understand it could have been delivered earlier so when you are making a booking it’s something to be aware of. Follow up on my delivery was abysmal I requested a quote on the items that had left behind and 4 weeks later I’ve had no response. I was told there was limited space in the container but at delivery there was ample space for more items. I suggest you ensure you are present either st the assessment and or at the loading. If not then get them to send you a photo of the house with any remaining items. Overall Conroy did an ok job for a move from the Wairarapa to central Otago and the price was about right compared to other quotes.
3 Stars
Once the boys arrived the service was great, they were pleasant, helpful and got the job done very quickly.
The lack of notice as to when they were due to arrive was the problem. It would be helpful to have an estimated time of arrival given at the beginning of the day that way I would have taken a car load over the new address well before they arrived. Instead I was unloading at 6:30 at night - in the rain.
An opportunity for improvement perhaps. Despite this I would use again.
Very restrictive feedback form. Staff we dealt with from loading in Palmerston North were excellent. Staff at Auckland end not so good, particularly when I had to follow up on our bed which was apparently a back load and didn't arrive until 6pm after phone calls and excuses of traffic at that time so would we accept next day!!!. And yet the truck that bought our 20 ft container was a 40ft truck with pleanty of spare back space to tie on a (plastic covered) bed and outdoor table. Seems like poor organisation.