Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe initial consult was easy. The packing and removal was such a breeze with your amazing crew. I was very impressed with this service.
Because moving (overseas) is quite stressful, it would have been nice to be dealing with a single account manager, rather than back and forth with at least 6 different Conroy staff members in different email threads over the course of the move. There was no indication on the emails what position each person held (finance, etc), so I was left to wonder who to contact with which query. The phones were down (?) a number of times over the process so my calls/queries were not getting through. The arrival of shipped goods was 2-3 weeks past the quoted timeframe causing unneeded stress.
Too many items damaged and lost.
One of the movers damaged my newly built house's study room door during delivery. He also put a mark on my newly painted garage wall.
On the positive side, the movers were friendly and showed up on time.
The International Manager was extremely condescending, rude and utterly unprofessional. I am not impressed by his attitude. It reflects very very poorly on the company.
I interacted with Conroy Removal across 3 touch points: inbound team (onshore delivery and customs clearance), local dispatch coordination and delivery team. Except for the second touch point overall experience was smooth and delightful. Lady named Lynn kept me constantly up to date on the status of my delivery and was very helpful whenever the questions emerged. Delivery team (unfortunately can not remember their names) were also polite and supportive. I was impressed with the pride that the boys showed when they were talking about their company and the praise they had towards the servant leadership approach of their top management.
The only area that I did not have a great experience was shipment dispatch. I think company needs to be more customer centric when scheduling deliveries and be more respectful towards customers' time. In short, my items were not delivered on the date and time that it was agreed with dispatch team. When I rang the company to find out about the whereabouts of my items, I did not get a clear response as to where they were and there was no solution provided to me as I had to attend my other important commitments in the afternoon. My other attempts to get the answer during the day were not successful as I did not had any call backs and responses to my queries. Eventually, I had to engage the call centre to get it sorted. It is only the next day I had couple of calls from the dispatch team and the new date for delivery was agreed.
Generally very pleasant movers who did the job quickly. Possibly too quickly. I think there was a lack of care when removing packaging from appliances, for instance, the microwave is missing one of its feet which must have come off during the move at some point and was removed with the packaging.
If i had to compare the movers here vs the movers in South Africa, i think the experience was better in South Africa.
HI the reason I have given a low scoring is two fold: 1. The service you provided in NZ happy no problem, good comunication the guys packed and up and lifted my stuff great, and as I had used you before when I moved to Australia and returned with no problems I was happy to use you again.
But: 2. I am still waiting to recieve my shipment here in the UK because of lack of personal comuincation with the people you use in the UK, they send me emails asking me to fill out forms for delivery which is fine but also forms I had already suppled in NZ, so I sent them off then after a week they send the same email request back and then I sent a reply will someone phone and talk to me and after two days they did when it was expland to me that the TOR1 doc I am supposed to send to HMR to get a ref number so they can ask for customs clearance, so this has wasted time and they are now hinting charging me storage while they wait for customs because no one is talking to me, so that is why I am not happy. And I would ask why I had to supply completed TOR 1 forms if you don't send the on!
Regards George Fuller.
Conroys did a very good job in the practical moving of the furniture.
We were however surprised at how much it cost (maybe roughly $200 per hour) , 100% of which had to be paid in advance (over $1,000.00).
There was also a mistake on a refund payment to us where we only received $260.00 and the amount to refund was supposed to be $266.50. It would be helpful to have this sorted out.
Therefore if someone asked I would say Conroys did a very good job with the actual moving but it comes at a price. That is our perception of Conroys.
Of course if I am wrong I am happy to change my views.
The team in Perth (Vela Ram) etc. Were excellent.
I wish I could say the same about the Tauranga team, but I've been disappointed so far. Communication has been virtually non-existant, still not sure what is happening with the car we brought over which I had to find out via a third party was still in quarantine. Wasn't able to arrange a time for our household goods to be delivered until we resorted to calling everyday until we got an answer. When you arrive in a country, it is important to know when you might expect to be able to move into your house and have a car to get to work!
We also had a few items broken and go missing, which we are in the process of claiming.
In summary, 5 stars on the Perth side, and a solid 1 star for the Tauranga branch.
The last time I used Conroy's I had excellent service, however I was kind of dissapointed by a number of aspects of the service this time. On the packing and removal side of things, the team dissappeared for several hours (close to 4 hours) with no indication of when they were going to be back, leaving me stuck at the house waiting for them. The delivery team were great but dispatch (and I presume sales) were pretty uncooperative and uncommunitcative about delivery times which made things difficult for me with work...I'm incredibly lucky I have an understanding boss is all I can say. Also a couple of things were broken during the move.
There was damage to my fridge. There initially was not enough staff to lift heavy items up stairs. No trolleys either.