Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe movers were fine but there was alot of waiting around until the right people were available. This strung the move out till 7pm ish which didnt need to be done.
If we had had 2 or 3 movers on the job at the start they could have been finished by 4ish.
I've put yes but it is a qualified yes. The booking etc was easy and everything went to plan. As a person who works there needed to be more pre-warning of delivery etc. In the end it was me who had to do the pushing to get a time - and then they were over an hour late! The guys with the furniture were pleasant and generally helpful but a bit more effort to put things together e.g. entertainment unit and tv. Would have been appreciated. They were on opposite sides of the room with boxes between.
The communication with the local office in Wellington for pick up and later in CHCH for drop off can improve.
Pick up wellington did not ring the day before (which they were supposed to do) was and on the day of pick up they rang 30 prior to pick up with the excuse that they overslept.
For drop off our daughter who was at the receiving end of the move had to ring several times for the ETA.
The communication with head office was alwasy very professional and correct.
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Overall service was not bad. I felt that there was a bit of dishonesty around the certainty of when my goods would be collected and delivered which caused a lot of inconvenience for me. I was given set dates and told that was when my things would be collected and delivered, and then once those arrangements had been made I was told that those dates were not definite. My goods were collected a day late with little communication. If I was told from the beginning that the dates are subject to change I would have been fine with the service that was delivered, but because I was given dates I made arrangements to accommadate that which ended up being unnecessary.
3 Stars
the real answer to questions 2 and 3 is 'possibly'. I was very disappointed at the manpower allocated to the packing job - initially planned as one; upped to two at my insistence; but as predicted, really needed to be three. As a result, packing was not completed in the scheduled time and needed a second day, with knock on issues. This is NOT a criticism of the individuals who did the packing, who worked extremely hard and efficiently.
Multiple things were broken, leg of draws was broken- think this happened in perth when the movers were packing up furniture
Arrived 45 minutes late
Truck to small for 3 bedroom house, couldn't get all on!
Two employees were great!
Very good service at Tauranga end, Aucklandfine for initial delivery, but after three requests still waiting for empty cartons tp be picked up. Promised end of week following delivery, did not happen. Then assured by Auckland office pick up sat. Waited all day on calling had no record of pick up. Good experience let down by the failure to turn up when promised
The movers were booked in for 8am, however we received a text that they were delayed till 8:30, then later a phone call where we were told they wouldnt be there till 10am.
When they did turn up, they certainly did not seem that eager, and for the first hour or two they were just fluffing around, with generally all of them standing at the same spot, wether that was at the truck or in the house.
That said, when it came to moving things ito the new house they were more efficent, and they did display a huge amount of skill in manourvering all of the heavy items throughout the house to where we wanted them, without damaging anything.
I did make the mistake of giving them a beer each as it was a hot day, as soon as I gave it too them they all stopped work and sat down to drink it. At $180 p/h, that was an expensive beer :)
The general experience was good, nice guys and they were careful with the items. There was some damage to items from packing, nothing major but there could be some improvements for packing items in the truck that sit on wheels. Communication up to the day of the move could have been a little better as I was the one ringing to find out arrival times etc.
I m wanting to put a claim in for damage to a couch that you delivered to Auckland
regards
andrea smail