Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCrushed boxes and damaged goods.
I ordered couch and bed plastic wrapping which the movers did not have. This was an issue because these were going to be kept in an open shed for a month as I explained when I booked. The movers themselves were friendly, but didn't appear to have a lot of experience getting awkward shaped furniture out the door.
The statement said that beds and couches were to have plastic covers but that did not appear to happen. Some things were not packed and needed a second load. Overall staff were helpful especially at unload time.
The inital meeting and house inspection was great but they did not check the delivery address as i requested to ensure they could get the truck down the driveway.
The hand over to Rachel who was our coordinador was seemless and easy
Payment was easy and simple and went through ok.
The wrapping team were late but once there extremly quick and efficant.
The removal team arrived introduced themselves and quickly got on with loading our furniture, But they did however drop a set of drawers and damaged another set.
I mentioned this to the delivery person who said it was cheap stuff though, this was not cheap stuff and luckly i could carry out repairs to the drawers, the other set will need a light sand and lacquor. They also left some items in the rain and were slow to cover them or move them inside, once in the garage i wiped them down.
They were friendly and happy but hard to communicate with whilst wearing headsets to listen to there music.
Overall Conroys provided a good service not excellant but good.
Whilst the guys moving were very nice, espcially the Napier guys most of my furniture had damages. Deep scratch, other bashes and bumps, nicks and scrapes. One chair completely broken. It was damaged before the removal and I put a sign on it to be handled with extreame care. Basket handle broken, butlers tray legs broken. Fridge was closed in storage which meant the mould inside was very very bad when it was delivered. It was quite disgusting. The delivery guys were so very quick I coul;d barely think where I wanted them to put anything. persian carpets rolled and then tape wrapped around them, not entirely happy with that - open to damaging them. Overall, not the best experience.
Communication was not as smooth as I would have liked. I felt communication was delayed at times. I felt communication between the office and the delivery truck was missed.
As an ex-Napier family, we knew the Conroy family and have used Conroy's for three previous moves and have always had the highest regard for their services.. This last move however has been most disappointing. The staff were pleasant but the number of breakages, which we are stiil documenting, has been unacceptable. It has included several precious pieces of furniture and appears to be the result of heavy loads being poorly placed.
I would like to discuss these problems with a local representative before submitting a claim for the damages involved. In some cases, we simply do not know how best to go about repairs/replacements.
Our recommendations of using Conroys again or recommending the company to others are qualified recommendations - we would need to qualify our thoughts in each case.
The challenges were in the last mile - communication was challening, scheduling was difficut, items dropped off the delivery truck - which is a shame, because large parts of the service were actually really good - punctuality, courteous staff, email commmunication (prior to goods arrival in country), customs and MPI clearance.
If it was not for the hiccup with the communications with receiving two different quotes under the same reference number when it was initially asked for two, one being pack and move, the other just to move so we could decide what we went with. When the job was accepted it happened to be when the second quote was finally sent (2 weeks after the initial quote) that was for the move only but we were confirming to pack and move but it fell through some gaps and was never followed up or checked. Thankfully on the Friday before the move the following Monday it was sorted when the error was discovered. It was a few very stressful hours wondering what we were to do but Conroy's came to the party and provided an excellent service from that point onwards. The packers and movers were fantastic to work with and the service delivered as promised.