Customer Reviews

I was not happy on the way the workers took my beds to the truck they did not use the access they passed it over the first floor rail to another person who was standing in the garden below.

Delivery was good but on my arrival my packaging  had rips and holes.

Communications were reasonably good, in particular Susan, however a delivery was delayed several times, an item was missing on delivery and an insistance on a smaller delivery vehicle were all detranctions from the experience. Better communications between AGS and Conroy would be recommended.

Wasn't able to get an exact date for delivery even though i was advised my shipment was ready to be delivered.

i also found out later that my shipment had been inadvertently transferred to a different area of NZ. It took over a week after i was advised that the shipment was ready to find this out and i had to chase it up myself.

First time I moved with Conroys was great but this time I was a little disappointed. I asked if it were possible to start my move at 10am as I needed to pick the keys up for the new property at 9am and I got a phone call the day before saying they would arrive at 8am, so I said I would try to arrange picking my keys up after work rather than the next day as planned. The next day came and no one showed up at 8am so after waiting half an hour I called them and they said that I asked for 10am because of the keys and that they are coming at 9am now instead even though we discussed the day beforehand that I would get my keys earlier. When the men arrived at the property they were suprised at how little there was to move and one said about taking their time as there was nothing else to do until their afternoon move apart from wash the truck at the yard and he needed the hours. Having already put my furniture in the garage ready to go and not having many items I thought it wouldn't take very long but ended up being 2 hours. I hired a moving company for the heavier items because I didn't want to have to lift it myself being a small female and was tired of shifting houses but seeing how slowly things were going I helped lift my items with one of the men to the truck while the other guy tied things in and at the new address helped lift all of the furniture off with one of the men while the other one untied things and waited in the truck and folded the blankets up. I was charged $305 to move my bed, couch, fridge, washing machine, dryer, 2 shelves, a desk, TV stand, coffee table, 2 bedside draws, some plastic containers with clothing, a few canvas pictures and 2 clotheshorses. Nothing needed to be stacked or arranged in the truck as there was such a small amount to move. The travel time between the addresses is 25 minutes in peak hour and it wasn't a busy time to be on the road. The guys were lovely and very chatty but it just took far too long for such a small amount of items. My first move with Conroys a year ago cost me $238 and that was a 2 bedroom house, with packed boxs, and alot of smaller items that all needed stacking to fit in the truck and I had 2 separate drop off locations. Very different experience this time and very expensive. 

The service from admin side has been Excellant , we were kept upto date with every step  We moved with Conroy to Australia and were very satisfied , the move back has not been as professional with the packing . We have so many broken or damaged items , The way they were wrapped was ridiculous . ( Example a light bulb loose inside a glass vase ) This move,  the  lack of care has left bedroom suite damaged , leather lounge damaged , ornaments broken , pot handle, china tea cups  . I would've accepted some incidents to occur , I believe  most of this damage  could've been prevented .