Customer Reviews

Hi. I would like to acknowledge that Nathan Furlong made th entire process easy from quoting thru to payment and we thank you for that. Our dates for availability were also greatly responded to as well as being able to meet our time restraints for the delivery time. Our driver/delivery guy was efficient. Our only problem was that he did leave some dirty hand marks on our freshly painted walls of a brand new build and we did have to ask that he not take things that were clearly oversized thru the front door but to use the doors that were bigger as this did scrape a few things against the front door and frame. 

My biggest annoyance was my move manager and her communication from the office or rather lack of. I filled in forms and insurance forms and sent these back, we hen paid for and received an onvoice for all this. Then I startied getting emails from her regarding forms we havent filled out however any links were not allowing me to do anything further. I also asked her to ring me regarding this matter to clear it up so that the move went smoothly. She ignored this request and proceeded to email again asking for the same info again, repeat previous experience- not allowing me to do anything. This was on the saturday after I had asked her to ring rather than email as I didn't have access 24hours to my emails at the time. I then see the email on the Sunday, knowing our items had already been lifted from Napier on the  Saturday morning. Unfortunately this did cause a bit of panic about what may or may not be happening with our items being that we were receiving them on the Monday morning. Not a fun moment on a Sunday night unable to do anything about it! The part that annoyed me the most was that she didn't bother ringing me just ignored the email request and went on ermailing me and being that I received these after hours how am I supposed to respond. I had sent thru all information that had been requested of us. All was delivered in the end just fine so her request for these forms were either found or not needed after all, but again cleared up with an easy phone call. UNfortunately people send emails and then they believe the problem is partly fixed becasue they have done what they feel is their part putting the onus back onto me when in fact it's easier to make a phone call, have a direct conversation clear things up and get on with it.. 

It wasn't a difficult move all items were brand new, still in boxes and wrapping etc

We would use the services again should the need arise and hope for better communication

Communication: Wellington branch did not get our container on rail in time to meet our edlivery date, and did not communicate this change to us. We had to call to check to discover this. Delivery: Delayed as foregoing comment - also meant an extra day in motel for us. Administration: Same comment as for communication - note that Christchurch branch were spot-on in keeping us advised and meeting their undertakings.

The service was excellent the team arrived on time and packed the goods well

Where the service is disappointing was there was no notification the goods arrived in Auckland safely

we eventually found out the goods did arrive at their destination OK

After trying to reschedule the delivery day, no one contacted us to confirm, then 3 guys turned up on our doorstep when we didn't know they were coming. It was lucky we were even home! Some of our furniture was damaged with careless moving. The moving team were friendly though, and did a reasonable job.