Customer Reviews

YhThe main let down woth your service was eith an admin staff member not advising s time for delivery the next day. Apart from an auto reply the day before stating she was out of yhe office until lunch time there was no response from her to my 2'3 emails.  O did send her an email the next day saying her service was;  VERY SLACK. She certainly let's the team down! The boys on the truck were excellent. 

The service I received was uniformly very good. The movers arrived early and were very polite and informative. I do have 2 complaints. First, it was a very wet day and the roof of the truck was leaking so the floor in the middle was very wet. Since everything got slightly wet, having a wet truck would not have helped it dry out quickly. This is not good enough. Second, the movers did not bring a bag for the mattress, saying, "we'll bag it at the depot". This meant it got wet during loading and may have got wetter during transport. You are storing our stuff while we find a new property, so you will get a much bigger complaint if our mattress is mouldy when we get it back. I would like to know how our mattress will be treated to dry it out before bagging.

I was told that I would get notified within1-2 days what day my items would be delivered, however I had to wait 7 days to find out and then a further 3 days for delivery.

My experience with Conroys--organisation and uplift etc was excellent.  However, at some point in the transit from NZ to Australia my belongings received very poor handling.  There was evidence (shock patterns on some plastic items) that boxes were dropped from a very considerable height.  The boxes themselves were undamaged, but some of the contents, despite being wrapped in bubble plastic, were damaged.  This included wood, pottery and even metal saucepans.  Damage was consistent with a large drop leading to sudden loss of momentum.  I did wonder whether the shipping container they travelled in had been dropped.

l should point out that my goods were self-packed by me (and therefore not covered by insurance).  To NZ, there was one broken item.  From NZ--at least 20 broken items.  I am an experienced self-packer as I have moved nationally frequently, and I have never experienced this level of breakage before.  I should also point out that the contracted Australian company who moved my goods from Melbourne to Hobart may well have been responsible.

We were relatively happy with the Conroys team.  Unfortunately a number of our larger items were damaged in transit due to not being packed into the truck properly or not being protected properly.  The packing of our goods was a bit random.  Some items were so well wrapped it wasn't funny and other things were just thrown into a box with out any paper at all.  The clothes in our wardrobe were just rolled up and put into cartons rather than a mobile wardrobe meaning everything now needs to be re ironed.  The staff were good to deal with though, friendly and professional, but the timings were not well discussed.  We were told the truck would be at our house at 8am, then the day before they confirmed 10am and it finally arrived at 11.45am, meaning the guys were then in a massive hurry to get it loaded and away, which I suspect is part of the reason for the damage to our goods.  The container was not big enough for all our stuff so some was loaded into a second container, then from there into another truck meaning double handling and more chance of damage.  Then I had to chase up the second delivery as, again, they turned up hours late and we were not notified.  We would probably look at using Conroy's again, but would make sure more care is taken and that we were kept up to date with timings etc.  We have moved in the past with a different company and had trouble with damage with them as well, so we can only assume it is an industry wide problem.