Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWould have been a higher rating but the goods did not arrive on the scheduled day, without any contact or explanation as to why. Your delivery staff gave great customer service, hence the neutral rating - they balanced it out..
Back left side of fridge is dented.
Near compressor and internal electrical wiring.
Had a damaged book shelf during the move.
YhThe main let down woth your service was eith an admin staff member not advising s time for delivery the next day. Apart from an auto reply the day before stating she was out of yhe office until lunch time there was no response from her to my 2'3 emails. O did send her an email the next day saying her service was; VERY SLACK. She certainly let's the team down! The boys on the truck were excellent.
The service I received was uniformly very good. The movers arrived early and were very polite and informative. I do have 2 complaints. First, it was a very wet day and the roof of the truck was leaking so the floor in the middle was very wet. Since everything got slightly wet, having a wet truck would not have helped it dry out quickly. This is not good enough. Second, the movers did not bring a bag for the mattress, saying, "we'll bag it at the depot". This meant it got wet during loading and may have got wetter during transport. You are storing our stuff while we find a new property, so you will get a much bigger complaint if our mattress is mouldy when we get it back. I would like to know how our mattress will be treated to dry it out before bagging.
It was initially hard to communicate with the customer service team (because of how busy you were) but once I have a booking reference it was easier. Our pick up day/time changed 3 times which was a little tricky but I do understand we had only a part pick up so it was not like we were shifting a whole house. The driver and removal guy were great, they were very accomodating and helpful. Everything was stacked really well after the shift.
I was told that I would get notified within1-2 days what day my items would be delivered, however I had to wait 7 days to find out and then a further 3 days for delivery.
Actual removal was very slow. over 3 hours for a very small three bedroom bouse( under 25m3). My washing machine was dropped when being removed from the house and on inspection at the storage unit it completely scrached up on one side One of the feet has been removed and found in a random box . I am having to have it moved again so I can test to ensure it still works.. My floor lamp left the house in one piece and coming to find it in the storage unit it is now in two pieces. This is very very poor treatment of my belonings. I understand why now you make people pay up front before moving. I will be seeking compensation for the damage caused by your staff.
My experience with Conroys--organisation and uplift etc was excellent. However, at some point in the transit from NZ to Australia my belongings received very poor handling. There was evidence (shock patterns on some plastic items) that boxes were dropped from a very considerable height. The boxes themselves were undamaged, but some of the contents, despite being wrapped in bubble plastic, were damaged. This included wood, pottery and even metal saucepans. Damage was consistent with a large drop leading to sudden loss of momentum. I did wonder whether the shipping container they travelled in had been dropped.
l should point out that my goods were self-packed by me (and therefore not covered by insurance). To NZ, there was one broken item. From NZ--at least 20 broken items. I am an experienced self-packer as I have moved nationally frequently, and I have never experienced this level of breakage before. I should also point out that the contracted Australian company who moved my goods from Melbourne to Hobart may well have been responsible.
Packing was great, thanks. The communication was not up to expectations. I was told that if get confirmation of pick up day and time so I could organise somebody atthe pick up point. I would be notified when the pick up was complete. Neither of those things happened, and the movers turned up seemingly out of the blue very early in the morning. Those two bits of comms should be the bare minimum.
Something that would tip the scales is a tracking system or a progress SMS, something to reassure that there is movement. The Australian arm did this really well.
It felt like I missed out on an entire email chain, I was so uninformed about my freight.
Packing was great and phone demeanor was generally great too.
Difficulty contacting the Auckland Branch initially. One customer service representative preferred for everything to be emailed however the email was not responded to and I never received a call back, took approx 5 days before I was able to speak to a customer representative who was extremely helpful in the end and diligent with the email.
I feel that at times it is easier to speak to someone and imagine others would also prefer this however most of the communication needed to be completed via email or online.
Glass french doors arrived - took a little longer than expected and the putty which was soft around the edges of the windows had finger marks and dips out of it which was disappointing.
Moving men were however very good at communication and called when they arrived with the doors - friendly and polite to deal with.